In the hotel industry, property management systems also known as PMS are programs used on a computer which help the hotel staff manage guest reservations, registrations, charges, and other amenities. The PMS system may interface with multiple departments which may include the central reservation system, housekeeping, engineering, food and beverage, the front office, the back office and point of sale systems. In this regard, the PMS acts as the central hub of information.
Property management systems are also used to manage and account for personal property and assets. There are many different types of property management systems available, so each hotel may not use the same system as another. Property management systems are very important to the function of a hotel. There are many ways in which the PMS provides hospitality. Some of these include making check-in easier, being able to provide a guest a clean room, and the ease of guest accounting.
Property management systems help provide hospitality to guests in a multitude of positive ways. Registration has improved with the advent of PMS. While registration typically occurred at the front desk, new developments have changed the process with the ability for hotel employees to facilitate the process remotely using wireless computers or for guests themselves using a self check-in at a lobby kiosk or even over the Internet prior to arrival. This can improve customer service for the guest while lowering costs for the front office.
Housekeeping is another area that is improved through PMS. Using a PMS, the latest data on the status of a room, whether dirty or clean, helps the front office in providing the correct rooms for guests. Sometimes the telephone system is incorporated, by h...
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...el gain a positive return on their investment.
In order for a PMS to work at its maximum, management should be sure that employees are properly trained to use the system. It is critical that the type of training an employer provides meets the needs of both the hotel and their employees. It is equally important that the impact of training is evaluated. Otherwise, a business may never really know whether or not the training accomplished what was expected.
Works Cited
Bardi, James A. Hotel Front Office Management. 5th ed. Hoboken, NJ: John Wiley & Sons, Inc., 2011.
Pizam, Abraham. International Encyclopedia of Hospitality Management. 2nd ed. Burlington, MA: Butterworth-Heinemann, 2010.
Yu, Roger. “Hotels Hope Visitors Check out Livelier, Upgraded Lobby.” USA Today 13 Feb. 2006. 8 Oct. 2011 .
The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong on April 3rd. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. Her responsibility includes the day-to-day management of the hotel and its staff. She is responsible for all the guest reservations as well as housekeeping reports and a general engineering/safety repo...
A management information system (MIS) is an information collection and analysis system that facilitates access to program and participant information."(mays.tamu.edu, 2013) This system is usually computerized. Businesses use MIS at all levels of operation to collect, process and store data. Management uses this data in the form of information needed to carry out the daily operations of the business. Everyone who works in business, from someone who pays the bills to the person who makes employment decisions, uses MIS. In fact, many (if not most) companies concentrate on the alignment of MIS with business goals to achieve competitive advantage over other companies. "The major components of the MIS are the database, the model base, and the user interface. The database is used to store important data, the model base has the required statistical models in order to analyze the large amounts of data, and the user interface allows the user of the software to navigate through it and use it with ease."(mays.tamu.edu, 2013)
Now that you know what the positions are looking up the details would be the next step. The General Manager of Hotel and Lodging is responsible over all the operations of the hotel. It is important for the General Manager to make sure that timings run smoothly and all employees are doing their jobs and the guest are happy. In order to get this job done there are several directors that report to the General Manager. The Director of Human Resources oversee the Human Resources Department where all of the employees needs are taken care of and the hiring/firing of employment takes place.
My paper analyzes the IS/IT (Information Systems based on Information Technologies) of hotel units integrated in a group, using a literature and a case study which examines how the information technology of the ERP type are applied in the hotel units along with its limitations and its advantages.
tasks such as allocate rooms accordingly to guest requests, update guest data, check guest are paying the right amount of their stay and running a correct banking.
Additionally, it measures the speed with which to institute restrictions on non refundable rates, length of stay in the facility and prediction of arrivals. As a management toll, revenue management has enhanced cost control, distribution channels and getting the right marketing mix in the business. In summary, revenue management is critical in the hotel industry for sales of rooms and services as the main products at the right price, time and right
For this assignment I have carried out a job study for the Hotel Management industry.
Wu, Z., Roboson, S., & Hollis, B. (2013). The application of hospitality elements in hospitals/practitioner application. Journal of Healthcare Management, 58(1), 47-62. Retrieved from: http://ezproxy.aut.ac.nz/login?url=http://search.proquest.com/docview/1287979397?accountid=8440
Hospitality is the relation between the guest and host, or the act or the practice of being hospitable. This includes the reception, entertainment and generally looking after the guests, visitors or strangers. The word hospitality is derived from the Latin hospes which means “host”, “guest”, or “stranger”. Hospes is formed from hostis which means stranger. Today in many areas hospitality has developed in various ways, no two ways of hospitality are the same such as in India the term atithi devo bhava is used and guest is considered god like and we are told to respect them as such by touching their feet, in other countries such as the western people prefer a handshake and hospitality is more formal. This is one of the few industries that are directly involved with serving its customers in many significant areas for their wellness that are eating, drinking and sleeping which are some of the most important needs of an individual that a hospitality professional looks after, these are basic things we can provide but the times are changing we are in the 21st century now and the hospitality industry has as any industry been heavily impacted by it. Technology today has completely changed the industry which is why it is important to see which sectors have been affected, where many things have been changed and a new generation of professionals has emerged, which understands it and continues to expand it. This project has given me a new insight into the types of technology that are emerging to improve not only the experience of the guest but also the employees in this industry and their employers. This is why I have chosen five technologies which vary in functioning and development the technologies are Global Positioning Sys...
Simon, E. (2003). Successful hotels use hands-on hiring, retention practices. Hotel & Motel Management, 218(11), 54.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
-Learn more about guest’s habits and profiles in order to improve guest recognition and promote cross properties cross property usage. (How much customers spent on the room, food, beverages, activities, etc)
Hostel Management System or HMS had started to be developed since 1912 for hostel managers
Whitla, P., Walters, P., Davies, H. 2007, Global strategies in the international hotel industry, Hospitality Management, vol. 26, pp. 777–792.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having