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How culture impacts nonverbal communication
How culture impacts nonverbal communication
Essays on active listening skills
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First Session During the first session with the client we went over the consent form and I asked them if there were any questions about it, which they had only one to make sure that it was not being show to the entire class, once answered they signed the form. I think that when I make my own form I will have a better understanding of how to explain the reason behind it and also better explain what it is form. After the form was signed I conducted and interview with the client. During this interview I was unsure how to intervene with the client when they were going into such detail right away. I think that this is a skill I will need to continue to improve on. During the interview I used both closed-ended and open-ended questions to gain information from the client so I could get a better understanding of who they are as a person. After watching the film, I think that I could have conducted the interview better. I believe that I made a mistake by asking the client why they were there, before asking questions on their background. I think this made me back track on the client and made the beginning of the session a little awkward. This has allowed me to realize how I would like to …show more content…
That being I do have good active listening skills, I can reflect back feeling well by not only rewording what the client said but by reading their body language and by the tone of their voice. In the process of developing my listening skills I have been able to use my body language to have the client elaborate on what they were talking about. For the client was talking about a situation in their life and I used my facial expressions to show I wanted to know more about the situation. The client was able to read the expression I was showing them and they did elaborate on the situation they were talking about without me having to verbally ask a
In terms of how Person Center my session was, I think that I have made improvement. is an approach that I still more practice on. I also feel that you work with someone who will be your client practicing the approach is better, due to you I will not have an observer and I will feel more comfortable being my self. its hard to not ask questions, I’m very curious and asking questions is how I can manage my curiosity.
During this session, the skills that I utilized were listening skills, observing verbal and nonverbal communication and paraphrasing. Being an attentive listener is very important, I was trying to perceive important information without missing any. I observed the client body language and the tone in her voice. Also, using the paraphrasing skills allowed clarity to see if I was following the client story accurately.
It is important for the interviewer to make the client or applicant feel as comfortable as possible. This is done by engagement. (MacArthur, J., Rawana, E. P., & Brownlee, K. 2011). The interview could start out by extending a hand to the client and welcoming them to the office. You would want to have eye contact and a warm smile as you are shaking hands with the client. It would also be important to let the client know that you have helped others fill out the same paperwork and that you are happy to be helping her as well.
Keep any explanations simple and short. Rationale: may increase the likelihood they will remember and understand what is being explained. Will also increase client compliance.
This interview was conducted by the client, BT and I, by informing and assisting him with completing the necessary document to be assisted with services. The Intake Appointment was very productive as we both was able to get through the document as they were explained to him. I handled the interview without any issues that made it possible for me to inform him about ICMS, and for the client to gain some understanding and to ask any questions he wanted to ask. The client responded to me by expressing his needs and concerns on getting the assistance he requested. The client was able to express himself and ask any questions he wanted answer to about ICMS. The objective for this interview was achieved. I did my job to inform the client about ICMS as stated above to see if he was interested in receiving services. . The focus for my future work is to complete my part in completing the other documents to get the client assign a ICMS Worker to assist him with what he requested that is stated in his Service Plan form.
The one skill that I used more of was empathy; I wanted the client to know that I understood her situation as well her feelings. At the end of our conversation, I summarized everything that we talked about, especially her want to open up to her parents and express herself to them. She mentioned that she wants them to fell empathy towards her, because the lack of parental empathy that she felt when she was younger, has even affected her in her adult life (Kilpatrick,2005).
I was able to talk to my client without being visibly nervous. I am proud to say I handled my client’s problems as they came up without fear that I may say the wrong thing. In the first video, I found myself repeating things, for what reason I do not know. I can say my nonverbal skills need improving. One specific aspect of the interview was my hand gestures and motions. I really got involved with my client’s problems, and the way I tried to help her understand what I was saying and to get an understanding what she was saying, so I used my hands. I tried to keep by body in a position that would let the client know that I was using attentive listening skills. I cared about why she came to the facility for help. Each session, I adjusted my seat to make eye contact so my client could like she could trust me with her information and that I cared enough to listen to her
In the first scenerio: "I have a fantastic manager. She is a strong leader, supportive, kind, and still has high expectations. I recently missed sending an email to a client that she asked me to follow-up with. I want to make sure that I never disappoint her." One solution to take after not following up with the client as directed by the manager could be to immediately email the manager and let her know about the mistake made in not completing her directions. Also immediately email the client to continue following up with them. Not following up with the client is the employee's mistake and he/she could use better time management skills, a lesson learned in Pro-Skills. To never disappoint the manager again using a calender, sticking notes
The counseling session began with the introductions where I introduced myself as the counselor and later introduced my client. This stage is important in any counseling session since it is the time of exploration and focusing according to Gerard Egan as quoted by Wright (1998) in his essay on couselling skills. It is in this session that I was able to establish rapport and trust with my client in order to come up with a working and fruitful relationship with him. During this stage I made use of skills like questioning, where I would pose a question directly to my client, sometimes I would choose to just listen to what the client wanted to speak out while in some instances I would be forced to paraphrase the question if I felt the client did not understand the question I had asked previously. There were also other times when I would reflect through silence. During such a period, I got time to study the client and the information he had given. This being a difficult area, since some clients may not be able to volunteer information to you as the counselor, I decided to assure the client of confidentiality of any information he was willing to share with me with a few exceptions which I also told him about. Being open to him about the only times the information may not be confidential was part of my building rapport and establishing trust with him. I therefore, decided to ask the client what information he wanted to share with me and lucky enough he was ready to speak to me about different issues that he was going through.
In order to help client to felt at ease, I attempted to establish a safe atmosphere for client to disclose his issues and also to develop a sense of trust between us by conveying a non-judgmental and non-critical attitude. I use open questions, to invite client to elaborate on information. At the beginning of the session, I manage to use open question to explore more about client issue. Client presenting problem will be financial
When we were first given this assignment I had not put much consideration into it. I thought we were to ask a couple of questions, it would all work itself out and I would be done. But this was not the case. The thought and reflection put into interview questions really surprised me. There was far more factors other than the questions you were asking, because you were also dealing with people, people who are giving you there free time, their attention and opening themselves up to you a stranger, so there were far more responsibilities then what were initially at hand.
After watching the video tape, I realised that I was quite good at using questioning skill to help the client. The closed and open questions used in the interview were considered to be acceptable and appropriate. I believe that my personal experiences have shaped my ability to appropriately apply this skill in counselling. When I was younger, I used to listen to my grandmother talking about her past and the old tales that she had heard of. I...
Thumbs Out A girlfriend of mine once defended me to her father by saying, calmly, “Not everyone who wanders is lost.” The dad kicked me out of the house anyway. But the damage had been done. Not everyone who wanders is lost.
I must remember to stay away from the double barrel questions. I also need to avoid utilizing questions that begin with “have you” and “are you”. When interviewing clients, I should focus on using open-ended questions to allow the client to tell their story in their own way, and minimize the use of close-ended questions, unless they are necessary to gain specific information.
client, and what lead them to you. Once they are in your office you as their case