1.2.5 STAR RATING OF HOTELS
One star
These hotels provide for budget facilities without compromising on cleanliness and client security. Guests can avail extra services on special request and payment of extra fees. (Wikipedia, n.d.)
Usually denotes hotels that offer consistent quality amenities and are small to medium sized conveniently located at moderately priced locations and attractions. They provide telephones and TVs in guestrooms. Limited restaurant services are provided but room service and bellhop service not provided.
They are small and independently owned with a family atmosphere. There are limited range of facilities with meals being fairly simple. Some bedrooms may not have a bath/shower rooms. However, maintenance, cleanliness
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To keep the room rates affordable and competitive, the services and guest facilities are kept limited but may be available upon request or extra fees. (Wikipedia, n.d.)
The hotels are small to medium sized and offer more facilities than a one star hotel. They also include some business hotels where one can expect comfortable and well-equipped accommodation with bath/shower room in all guest rooms. Reception and other staff are more professionalized than a one star hotel. They offer a wide range of services inclusing food and drink.
They are 2 – 4 stories high with a more personal atmosphere and are managed by a proprietor. They are located near affordable locations, near major intersections and convenient for public transport. Overall facilities and interiors are at a basic level. They don’t have a restaurant on site but are located near to low – priced dining options. They are not open open to public access for 24 hours.
Three star
These hotels deliver a range of amenities that have above average level accommodation facilities. Quality service, design and physical features are fit to match guest expectations. (Wikipedia,
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They offer a wide range of services with superior design qualities that get complemented by superior service standards. (Wikipedia, n.d.)
They are expected to have a distinct level of luxury as well as quality interiors, decors, etc. in every area of the hotel. Bedrooms are more spacious well designed with good interiors that those in lower star hotels. The bath/shower rooms should have both bath and fixed shower facilities. There should be enough provision of staff to provide services like porterage, room service, laundry and dry cleaning. There should be spacious restaurants catering to its guests as well as non-guests.
They are large formal hotels with reception, front desk and bellhop services. These are mostly located near major shopping, dining and other attractions. The level of service should be above average and rooms should be well lit and serviced. Restaurant dining is a compulsion and there can be more than one options. Room service should be available for almost throughout the day. Valet parking services are available. Concierge services, fitness centers and swimming pools should be provided.
Five
services that cater to the customer’s unique needs. They offer both their commercial and residential
“A commitment to providing an elegant environment, high quality amenities, a superior level of service and distinctive attractions for our customers.”1
Although a bit far from the city center- MG Road the hotel offers great hospitality and comfort with cosy rooms and great comfortable beds. Featuring free WiFi and on-site bar the hotel offers rooms with a flat-screen cable TV, a kettle, slippers and free toiletries. Some rooms include a seating area to relax. The hotel also offers car
The Westwood Suites Management Group has a significant expertise in assuming the full implementation of a hotel investment from the beginning. Our services cover the entire process, from project conception to its opening. We provide detailed analysis and recommendations concerning the basic concept of the project, the market positioning of the project, the selection of equipment suppliers, as well as the day to day operating of the hotel. We connect the capital investment with the development of objectives and the operational realities. We ensure that the architectural vision is compatible with the original concept, is consistent with the budget and covers its operating needs and objectives, including the operating costs of the market positioning and pricing. Our mission at Westwood is to provide our guests, whether for business or for pleasure, places to come where they will be treated like royalty without the expensive
The Rosewood Hotels defines itself as a collection rather than a chain of hotels. It takes immense pride that the properties are uniquely characterized, which is defined as their “Sense of Place” philosophy. This strategy was introduced in the 1990s by the management team to emphasis on the “individual property brand.” The Rosewood Hotels were built as a reflection to “what is unique about the given location,” through architecture, history, culture, and cuisine. The local emphasis of each property influences each hotel from what is on the menu to how the guests are greeted.
47% of Marriott’s rooms are in North American Limited Service, 30% are classified as North American Full Service, and the remaining 23% of its rooms are in the international segment (Marriott, 2015). Recognizing that travelers have a range of budgetary and amenities needs, Marriott operates its properties under a variety of different brand names, 19 in total, each of which has its own “price and service points” (Marriott, 2015). Most of Marriott’s brands are at the high end of the market, which includes such widely recognized luxury brands as the Ritz-Carlton, JW Marriott, Renaissance Hotels, Bulgari Hotels, Marriott Executive Apartments, Marriott Vacation Club, Edition Hotels, Autograph Collection Hotels, Gaylord Hotels, and Marriott Hotels (Marriott, 2015). These properties often command nightly rental rates that can run several hundred dollars a night and offer a wide range of amenities well suited for both business and pleasure travelers. These properties are classified as “Full-Service.” Marriott also offers a range of “Limited-Service” brands that do not contain as many amenities and tend to be much cheaper than the Full-Service line. Examples of these properties include Courtyard, Residence Inn, SpringHill Suites, and Fairfield Inn & Suites (Marriott, 2015). Even though these properties are considered Limited-Service, they do offer considerably nicer accommodations and more amenities than other types of budget motels and hotels. In contrast to many of the other hotel brands, Marriott International does not operate any midscale, economy, or budget
Situated bang opposite the ornate Brussels Stock Exchange, the Brussels Marriott Hotel Grand Palace is an upscale luxury hotel offering accommodation in more than 200 rooms. The hotel is a five-minute walk from tourist attractions like Grand Place and Manneken Pis, and a 10-minute walk from Brussels Central Train Station. The rooms of this hotel have been known for providing comfort to guests and are well-equipped with all basic amenities including satellite TVs, coffee and tea making facilities and private bathrooms with bathtubs. There is an American-style open-kitchen restaurant in this hotel which serves delicious steaks, fresh seafood and salads. The hotel makes for a great stay option for shopaholics as the Rue Neuve shopping street is just 850 m away from the property.
We recommend Vikram to use service quality framework (SERVQUAL) as a scale to measure and manage hotel guest’s perception of service quality in terms of five dimensions (session2 slide#45), which are (i) Reliability – OV employee’s ability to dependably and accurately perform the promised service to consistently delight its guests (ii) Assurance – Knowledge and courtesy of OV employees, and their ability to convey trust and confidence. (iii) Empathy – OV’s individualized attention and customized care it offers to its guests and understanding the customer to anticipate guest needs, wants and desires to enlighten the service. (iv)Tangibles – Refers to OV’s lavish tents and other physical facilities, equipment, pleasant appearance of OV personal, etc. (v) Responsiveness – OV’s willingness to help customers and provide prompt
This company provides accommodation facilities with hospitality for people who come from other areas but this is not a hotel service. This is called first unhotel hospitality product which enable guest to live like locally by experiencing luxury facilities. This concept has gone beyond the hotel service and it is called as vacation home. This great business concept was created in 2009 on the mind of Grey Marsh who is the CEO of this company. They are keeping their relationships with two parties to be success in their business and to make high profit in the market place. In here, they provide their service to typical high market home owners by giving the opportunity to let them out their home for people while the home is
The Portman hotel is one of the luxury hotels in the hotel industry. The size of the hotel is relatively small; it has only 348 rooms and 21 floors. The objective of this hotel is to bring Asian hospitality to the US. This hotel is different from other hotel because it offers the services of personal valet and also it had “ no rules for the guests”.
If guests are not comfortable with the overall design of the hotel they are not going to feel comfortable and go to another one. The services that Four Seasons provides makes the guest feel welcomed as soon as they drive up to the hotel/resort. Guests can expect great service, quality, and an over the top experience while staying at a Four Seasons hotel. With each hotel being different guests can be excited and eager to go stay at another hotel/resort in a different city or even country simply because it is going to be different than the one they stayed at before but knowing all the beds are the exact same and the most comfortable keeps consumers loyalty. Four Seasons does a tremendous job at designing each facility uniquely and providing services that don’t go unnoticed which is why as a lodging facility they do very very well. Four seasons is a perfect example of a lodging facility that does superior
... be on the facilities and services offered by the hotel to accommodate such persons such as the meeting rooms, conference rooms, ball rooms etc. while on the other hand, when aiming at the persons for a pleasurable visit then the marketer would more likely emphasize on the fun and exciting facilities that would interest them such as sports bar, tennis courts, treatment facility etc.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
- It might alienate some guests at well established properties (ex: The Carlyle or The Mansion on Turtle Creek).
The top leading hotel bees are the Hilton, Choice Hotels, the Best Western, Accor and the Marriott. They all strive to offer luxurious, accommodating environments, which puts a struggle on the economy. Due to the various splurges and lavish venue spaces required, an increase in real asset prices has been the result. Intense capital has been the solution for many of the hotel chains, to be able to acquire the necessary properties.