NOCO United Soccer Academy Case Summary

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NOCO United Soccer Academy Part one 1. His current customer retention rate is pretty high: about 80 percent. However, when the kids reach 14 or 15 years old, other high school sports and activities make them less interested in extra soccer training. One option is to try to increase retention by developing programs targeted at kids over 14. Pros and cons of this option. I would recommend this option because if he develops activities that will interest children who are over fourteen as a form of customer retention is when you have loyal and engaged customers they will be able to give feedback to him. Another pro of this option is that with customer retention you will have customer loyalty which tends to be more profitable. I would not recommend …show more content…

Marketing mix. For the product stage, he should do a study to find out what activities interest kids aged six to nine and use this information to develop programs to offer to them. In the price stage, he should make the price affordable and competitive with any other people offering the same product. For the placement stage, he should use selective distribution by finding parents who have kids who fall in that age group. For promotion, he should have a public relations team which will hold exhibitions showing the new product and sponsors who will advertise the products to their own customers (Constantinides 410). 4. Another market development option is to serve more kids from Loveland, Longmont, and Greeley. Pros and cons. The advantage of franchising is that he will grow a whole new customer base in those areas. It leads to increase in profits. He will also be able to find out what new programs he can develop to gain more customers through this new customer base. I would not use this option because it will lead to increased costs, so that he can expand into those areas and implement the programs he has in those

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