Management And Leadership, A Christian Perspective: Business Analysis

This paper discusses three important elements of business communications as outlined in Chapter Five of the text-book, “Organizational Management and Leadership, A Christian Perspective” (Satterlee, 2009) and related to Chapters One and Two of the book “Resilient Leaders” (Dees, 2013). First, exceptional listening skills are essential for business leaders to enable effective responses during crises. Second, presentation substance, liken to competence, builds trust and credibility during stable times and times of crisis. Finally, leaders must understand the impact of their actions on organizational norms and on creating a corporate culture that encourages positive behaviors based on pure motives, especially during crises.

Key Words: listening, selfless service, substance, competence, norms, motives Resilient Communications The three concepts discussed in this paper are important because of their potential to impact on excellence in employees during stable times and maintaining a positive corporate culture and job satisfaction during crises. Listening is an essential skill, especially during

An article in the Journal of Applied Psychology defines a norm as the “informal control structure that arises in teams to promote appropriate behaviors and sanction inappropriate behaviors” (Gonzalez-Mulé, DeGeest, McCormick, Seong, & Brown, 2014, p. 989). Hence, awareness of norms is valuable because it enables leaders to methodically set the example and influence norms during steady times then rely on those norms driving behavior during crises. If a leader is consistently committed to making a positive difference in their organization and demonstrating pure motives, employees should demonstrate similar character (Dees, 2013). Leaders influence norms by demonstrating desired norms, which will be key to navigating through