MAC Makeup Company Controversy

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There are have been many instances in which a company has faced controversy because of its business communication. Most of the time businesses have no intention of causing the controversy, but other times the businesses know exactly what they are getting themselves into. One occurrence, is the controversy in 2010 that was caused by the MAC makeup company’s Mexico-inspired makeup line called “Rodarte”. MAC came out with a makeup line called “Rodarte”, which included products inspired by the vibrant colors and culture of Mexico. “The new line features various products including a pink blush named "Quinceañera," and a sheer white lipstick called "Ghost Town." But it’s the frosty pink nail polish entitled "Juarez" that’s causing all the controversy.” Juarez is a town in Mexico that is known for something much bigger than just its beauty. It is an impoverished factory town that is also known for the numerous amounts of young women who have been raped and murdered. People who knew of this disreputable town were shocked when they heard about MAC naming their products after it (McKay). I for one was not offended by this because I …show more content…

The MAC company explained how the collaboration was envisioned to be a celebration of the beautiful landscape and people in the areas where the founders of MAC had traveled to get inspiration for their next line (Hing). A representative from MAC apologized and stated that “This was never our intent. MAC will give a portion of the proceeds from the MAC Rodarte collection to help those in need in Juarez. We are diligently investigating the best way to do this. Please be assured that we will keep you posted on the details regarding our efforts.” Customers were pleased with the way that MAC took care of the situation. Had they not decided to listen to the comments and donate some of the proceeds, they would have had some lasting repercussions

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