M1 Unit 6 Written Leadership

Unit 6 Written Leadership

In a workplace there are many decision to be made, however, an ethical decision is the most challenging. An ethical decision involves knowing what is right or wrong and then doing the right thing (McNamara, n.d). However, the right thing not always can be the correct decision; it will depend on the perspective of each stakeholder. An employee can make an ethical decision in regards to product or service. In order to further reflect whether a decision is ethical, I will consider an example extracted from the “Real-to-Life Examples of Complex Ethical Dilemmas” and the results from the answers to “Method One – Ethical Checklist.” The example that I’ve chosen is "A customer (or client) asked for a product (or service)

In this case, the right thing would be to tell the customer to go to a competitor and buy the product for cheaper. Personally, I would never do such a thing. Instead, I would try to gather more information from this customer and make a decision that would keep me on the right side of the law and public sentiment. However, there are no clear rules or policies to guide leaders and determine what is right or wrong (McNamara, n.d). It is not enough to be good, or not lie. Therefore, in order to make my decision more effective, I have proceeded to provide a score on the ethical

As I said, I would never refer my customer to my competitor. That would be like betraying me and undermining my business. I am not there to advertise my competitor’s business. However, I would not send my customer empty-handed. I would give reasonable options such open a credit line in my store or give a one time discount. If my customer opens a credit line, he/she could buy my products and payback in installments. The other option is to give him/her a discount making an exception. Businesses make exceptions and give discounts to certain customers. For example, once I was in Best Buy purchasing a laptop, it was priced $799.99 and I asked the sales clerk for a discount. The sales clerk immediately went to the manager and got the authorization, and I got my laptop with a nice discount. I would do the same practice in my business.

The Doug Wallace and Jon Pekel’s ethical checklist questions relate to relevant information, involvement, consequential, fairness, enduring values, universality, and light-of-day aspects of ethical behavior. The score 32 represents the self-assurance of my decision. The high score indicates that I am not behaving unethically. I am not outside of the law and my client is not going have a negative opinion about me or my