Laundromat Observation

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Communication is a tool which allows people to express how they are feeling through verbal or nonverbal messages. Communication is used differently among relationships and in different scenarios. To observe communication in action I went to a laundromat and took notes of the types of communication people had. The way in which people communicated depended greatly on the type of relationship they had and how close they were in that relationship. During my observation I watched how three pairs of individuals, two female friends, two male friends and a mom and her young child communicated during different circumstances. Two teenage boys approached an arcade game determined they would beat the game. I observed how the boys used jargon, slang, …show more content…

In this relationship, the communication concepts used were volume, masking, tone and deception. A mother was trying to finish folding her laundry, but she kept being interrupted by her son’s impatience and tugging. To try to get her son to stop interrupting her she used deception, an attempt to convince her son of something that was not true (O’Hair et., al). The mother assured her son that they would leave in two minutes and told him to be patient. It was obvious that with the two large loads still drying, that was not going to happen. After hearing that the little boy calmed down and played with his toy on the floor. A couple of minutes passed and the mother was not done yet, again the boy got impatient and started screaming that he wanted to go home. By using high volume the boy was expressing his anger and frustration towards his mother for still being at the laundromat. The boy started having a tantrum, a sure way of getting his mother’s attention. The mother used a low angry tone to communicate that she was upset with her son’s behavior and that her patience had been slipping. The mother tried to mask her embarrassment by smiling at the neighboring mothers and people around her. The mother desperate to get her son to stop screaming went to the vending machine and bought her son some Cheetos Puffs and M & Ms to keep him entertained while she finished folding her clothes. The mother and child had a different way of effectively communicating what they

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