Interpersonal Skills Case Study

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BUS 1101­T2 2015­2016

INTERPERSONAL SKILLS

University of the People

Velina LeBlanc

Instructor: Ron Aube 12/23/2015

Introduction: interpersonal skills are the skills we need every day to communicate and interact with other people, both individual and groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.

LISTENING

Definition : defined according to Money­zine.com/definitions careers­dictionary/effective­listing­skills/­ Effective listening skills are the ability to actively understand information provided by the speaker and display interest in the topic discussed. It can also include providing the speaker with feedback, such as the asking of pertinent

EXAMPLE:How negotiation skills could be useful in business

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At the Farmer’s Market, for example my family main crops are plantains and eggplants, we grew these on a much larger scale than any other crop. Plantain is a customer favorite and eggplant, a year round crop, producing quickly and a lot, so they a both good income producers. we usually sold 4 eggplant for $3.00. but a usual customer comes and she only has $2.00 to spend, I gave the

4 eggplants to her for the $2.00 with no hesitation, she continues to be a usual and brings more of her friends to buy from our stall since then; we all won.

WEBSITE: To develop negotiation skills. www.myownbusiness.org/develop_negotiating_s… FEEDBACK

Definition: defined by the free dictionary ­the return to the input of a part of the output of a machine, system, or process (as for producing changes in an electronic circuit, that improves performance or in an automatic control device that provides self­ corrective action).

EXAMPLE: How feedback could be useful in business

One Saturday, during my years selling at the my family’s stall, one customer came up to me

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WEBSITE : To develop feedback skills

Https://speakthespeech.co.uk/courses/ developing ­feedback­skills/

PERSUASION

Definition : defined by business dictionary­ persuasion is the process aimed at changing in a person’s ( or group’s) attitude or behavior towards some event, idea, object or other person(s), be using written or spoken words to convey information, feelings or reasoning, or a combination of them. EXAMPLE : How persuasion could be useful in business

The theory of persuasion. when customers come to my family market stall I want to persuade them to buy produce and to convince them the produce is fresh, cheaper,and it is organically grown and helps our Island’s import bills.

WEBSITE: To develop persuasion skills www.briantracy.com INTERVIEWING

Definition: defined by merriam­ webster.com/dictionary ­a formal consultation usually to evaluate qualification (as of a propective student or employee).

EXAMPLE: How interviewing could be useful in business

A company has been operating in a community for several years as a grocery store, but because of the boom in technology in the recent years the management wants to expand into that