Importance Of Ambiguity In Knowledge Transfer

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Knowledge is often assumed to be mobile and easily transferred but it is necessary to consider its deeper aspects that impose barriers to the knowledge flows within MNCs. Ambiguity plays a critical role in knowledge transfer (Simonin, 1999; Lippman & Rumelt, 1982). Lippman and Rumelt (1982, p. 420) stated that “ambiguity as to what factors are responsible for superior (or inferior) performance acts as a powerful block on both imitation and factor mobility.” In other words, ambiguity protects knowledge from being imitated by competitors, but also hinders knowledge transfer within an organization. Ambiguity can be defined as “the fact of something having more than one possible meaning and therefore possibly causing confusion” (Cambridge Dictionaries …show more content…

Causal ambiguity means a lack of understanding between actions and results, and is thus an effect of the characteristics of the knowledge. It creates barrier to knowledge transfer and inhibits learning process of a receiver. Reed and DeFillipi (1990) suggest that tacitness, complexity and specificity simultaneously affect ambiguity.
3.4.3 Tacitness
Polanyi introduced the concept of “tacit knowledge”, by arguing philosophically that “we know more than we can tell” (Polanyi, 1966, p. 4). It is a different dimension from the explicit dimension, existing in conscious cognitive processes. He illustrated tacit knowledge by the fact that we are aware of many objects without being focused on them, which does not make them any less important. Tacit knowledge frequently appears in economics …show more content…

First, in the initiation stage, stickiness refers to the difficulty of recognizing the opportunity for a transfer, which appears when a gap and knowledge to address the gap are recognized. The eventfulness depends on the difficulty of finding an opportunity and making a decision for taking action. Challenges appear when the purpose of knowledge seeking is not fully understood, when daily operations are not adequately understood or when appropriate measures of performance are missing. During this stage, causal ambiguity and irreducible uncertainty are present, because e.g. the source and the receiver have different understanding of the opportunity. However, if the source is perceived as reliable, problems will be mitigated and it will be easier to initiate the transfer. Second, in the implementation stage, the exchange of information and resources between the source and receiver begins. The eventfulness depends on the degree of difficulty to close the gap between the source and the receiver. Disrupted daily operations and poor coordination between the source and the receiver may cause high information stickiness. It is most likely that the motivation of the source and the predisposition of the receiver will be discovered at this stage. Meticulous planning can mitigate high stickiness. Third, ramp-up stage occurs when the receiver starts using the acquired knowledge. In this stage, unexpected problems

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