How Microsoft Would Become An Unimportant Company

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Take our 20 best people away, and I will tell you that Microsoft would become an unimportant company” – Bill Gates, in a 1996 Fortune interview.
In today’s rapidly changing and tumultuous business environment, having the right people in place is a critical aspect of any organization’s business strategy. Unfortunately, many organizations fail to view their employees as assets and instead they develop a myopic view of employees as only costs, not assets. This outlook on employees is detrimental to a firm’s long term success, because much of a retailer’s operations and processes can be easily replicated. But, an organization whose employees are highly motivated, engaged and providing excellent customer service provides the organization with a competitive advantage and differentiates them from the competition. Therefore an organization’s people must be viewed as assets in the same way a firm’s tangible assets such as property, fixtures and merchandise are (Dunne, Lusch, & Carver, 2011). Given the importance of a firm’s employees to the overall success of the organization, it is critical that all retail operations develop a comprehensive human resource management strategy.
Over the last several decades, retailers have been laser focused on minimizing labor costs through processes and technology driven optimization (Fox, 2015). One example of how technology has been used to optimize labor costs has been through the utilization of labor waste elimination systems (O’Connell, 2008). These systems utilize time-motion concepts developed in the industrial sector and apply them to common tasks within the retail sector such as cashiering and stocking (O’Connell, 2008). Organizations then utilize the software to monitor the performance...

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...). By being visible parts of the orientation process, not only do they help convey culture, they also increase their level of approachability and availability amongst their associates.
In conclusion, a retailer’s employees represent one of their largest assets and provide the foundation for a successful operation. Engaged and motivated employees have a positive impact on an organizations ability to increase sales and profits. The opposite is also true, with unhappy, disengaged employees resulting in an increased level of customer dissatisfaction and lower sales volume. Furthermore, employee dissatisfaction also increases labor costs through the high dollar amount associated with replacing employees. Given this, it is critical that retailers invest in people focused initiatives that are focused on improving the employee experience and their engagement levels.

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