Gerente de Operaciones y Ética
Al pasar el tiempo vemos cómo ha cambiando el entorno de las organizaciones, la competencia cada vez es más feroz, los gerentes son más capacitados y la tecnología hace que el trabajo se reduzca. Ya en la actualidad una organización que desea ser exitosa debe destacar un de Gerente de Operaciones; ya que es clave para cumplir con ciertos objetivos. La función de operaciones ha de relacionarse con la producción de servicios y bienes. Tanto los bienes como los servicios resultan de procesos de transformación de análisis externo e interno. El análisis externo se destaca la competencia, economía, clientes, la toma de decisiones y hasta la tecnología. La comunicación es otro aspecto que el gerente debe estar capacitado para cumplir con sus objetivos en lo que respecta a servicio y toma de decisiones. "Lograr una buena comunicación y una alta seguridad son desafíos que existen en todas tentativas para sostener toma de decisiones estratégica, ya sea utilizando los modelos formales o no" (Akkermans & Bertrand,1997). En el análisis interno se dispone de la cultura y características organizacionales. También se consideran recursos disponibles para definir objetivos. "No solo es necesario pensar en el nivel de los bienes, si no también en el nivel de información" (Schemenner, 1998). El gerente de operaciones resalta tomando decisiones sobre eficiencia y efectividad.
Todo Gerente de Operaciones debe poseer ética, conocimiento y destrezas para desempeñar responsable y exitosamente su profesión. Su ética profesional debe estar presente en el desarrollo organizacional, investigación, análisis, planificación, operación y control para el mejoramiento del sistema de operaciones y materiales de la empresa. En la actualidad las empresas han creado una mayor conciencia sobre los aspectos éticos. La visión de que corporaciones están reconociendo aun más sus obligaciones éticas, más allá de la conformidad literal con la ley, es suministrada de encuestas realizadas por ejecutivos corporativos y actividad administrativa dentro de las corporaciones (Di Lorenzo, 2007).
El objetivo del Gerente de Operaciones de Cingular Wireless y su centro de servicio al cliente, donde laboro, esta en la efectividad de tomar decisiones éticamente al momento de desarrollar una estrategia. Al hacerlo la compañía asegurara su supervivencia y prosperidad. Por ejemplo cuando se utilizan estrategias para atacar los puntos débiles de la competencia. Conocemos que hoy día el mundo de las comunicaciones se ha convertido más fuerte cada día.
Boje, D. M. , Luhman, J. T. , and Cunliffe, A. L. “ A Dialectic Perspective on the Organization
Mobile is the first order priority device for access because people are connecting with others, finding entertainment, and doing business—all with smart phones. The prices of mobile phones are never over $1,000 in today’s world. They are affordable and accessible. As the result of the changes the worldwide and national business environment has undergone, people own 1-2 cell phones on average. However, the mobile markets in US seems to have been saturated.
Nokia is a technology company that has become a global leader in the technology industry. Historically, the company has grown from being the finish roots, to the situation of bringing expertise and technological change in the technology industry. The innovation technologies developed by the firm improve the connectivity of the people from different parts of the world. The products from the company are consumed worldwide. It deals with the production of mobile phones, iPad, computers and other technology products. The market is sensitive since it encounters stiff competition from competitors such as the Samsung, Techno and other mobile producing companies. The customers of the Nokia products are thus sensitive as they can shift from purchasing Nokia products and purchase those from the competitors. Furthermore, the customers are technology based because they majorly consumed technology based
The changes in the technological can influence many part of societies. When the AT&T Company introduce their new product and services which is wireless and wire line technology will effects occur primarily through the new products, processes, and materials. Thus, changes in technological also often can achieve higher market share and earn higher return because, newly emerging technology from AT&T could derive competitive advantages. For example, internet today becoming more remarkable capability to provide information easily, quickly, effectively, and also can create more value for customer in the future and to anticipate future trends.
“Management is a process of planning, organisation, command, coordination, and control” (Morgan 2006, p.18). Rational organisation design is a bureaucratic method of management which emphasizes efficiency to achieve the end goal and the management of multiple companies have taken upon this system. Figures such as Frederick Taylor and Henry Ford have both shown and laid a path way for Rational Organisation which has become known as Taylorism and Fordism. The design has received criticism and both Taylor and Ford have been portrayed as villains with Taylor being called “enemy of the working man” (Morgan 2006, p.23) as the system dehumanised workers by taking all of the thought and skill from them and giving it to the managers this is because the tasks given were simple and repetitive. As staff needed little training they became an easily replaceable asset and thus more machine than human.
...t just helping organization from current to future way but it is more in a comprehensive, strategic, systems model [9].
In this present century the corporate world is moving towards turning into one entity with all the progressions and advancements in the innovation and exchange. The spine to this is been the corporate world, which runs all the organizations ranging from the large companies to small scale with enormous number of its representatives. I firmly accept that achievement of corporates lies in overseeing its representatives for which incredible managerial correspondence expertise is an absolute necessity.
In the article entitled “The Human Side of Enterprise” by Douglas Murray McGregor , McGregor stated that industry has fundamental know how to utilize physical and technology science. The conventional view of management consisted of three propositions which are called Theory X (Shafritz & Hyde,2012).
Nike is made up as a matrix organizational structure, which consist of several specialists and some individuals report to at a minimum of two managers. In the company, the staff informs to a crew of managers who dispatches the development report to the manager of the department. Each product within the company includes of it is own section and has its own department who performs independently of the CEO. The managers and employees of Nike decide concerning design and manufacture while the department managers concentrate mainly on ethical issues. In addition, the managers are completely accountable for the employees. While operating a matrix structure, Nike makes choices and responds quicker than any other department. Unlike Nike, Microsoft uses a divisional structure because it offers various separations within the company that functions almost as their own separate entities. However, this does not mean that they do not collaborate on projects or cross reference with each other. The divisi...
There are several theories that examine an organization and it’s approach to managing work in an effort to develop efficiency and increase production. Two classical approaches to management are Taylor’s scientific management theory and Weber's bureaucratic management theory. Both men are considered pioneers of in the study of management.
Managerial decisions are an important component in achieving the objectives of the organization. The success or failure of a business depend upon the decisions made by managers (Jurina, 2011). Today’s increasing complexity in the world of business brought forth greater challenges for both the firm and its managers. The rapid rate of technological and digital advance as well as greater focus product innovation and processes that influence marketing and sales techniques have contributed to the increasing complexity in the business environment.
While the life of a manager might seem easy, the reality behind a manager who is successful in performance and efficiency shows that many people would think twice upon that idea. Throughout the decades, the role of a manager has changed drastically. With the Classical and Neo-Classical Movements, the specific requirements of a manager have been debated and explored to see which the best for an organization is. Managers need to keep the organization efficient and productive through delegation and specialized training while also making sure their employees’ human needs have been solved. With all of the aforementioned reasons and evidence being accounted for, it is clear that manager’s decisions have to be both helpful for the company and also cannot dehumanize their employees.
the study of time and action; b) the management on assignment; c) the theory of organization. (8)Taylor’s theory created a revolution in the subject of management because it was the first scientific method in field of management science. (1)After that, management became a truly scientific knowledge and it expanded and modified by later generations. Therefore, Taylor is “known as the father of scientific management”. (2) Taylor put forward a perspective which was “study the character, the nature and the performance of each workman” and moreover, to “train and help and teach this workman”. (3) In the following paragraphs, will exploring the relevant and irrelevant hypotaxis between Scientific Management and organizations.
Management plays a significant role in how business operates. The diversity of approaches to the theoretical and practical background of management has come up with several versions of what is meant by such key words as management and organization. The academia views expressed in relation to management theories take a different role than that prescribed to managers. There has not been any concrete definition of management even though the classic definition of Henri fayol still remains in contention to be the preferred choice after eighty years. In the context of what is required I would like to elaborate on the following journals.
Las decisiones que toma una empresa pueden beneficiar o perjudicar a toda una comunidad, dado que gran parte de la comunidad forma parte de su estructura, ya sea como proveedores, consumidores o incluso trabajadores. Una empresa con responsabilidad busca el bienestar social y medioambiental con las prácticas que en ella se ...