Fish!: A Remarkable Way to Boost Morale and Improve Results The book Fish!: A Remarkable Way to Boost Morale and Improve Results is a fictional story about a woman thrust into single parenthood and a leadership position she’s not too sure she is ready for. The story follows Mary Jane through the tedious task of turning the third floor ‘Toxic Waste Dump’ into a high energy environment where the workers actually enjoy being there and working with each other. At first, Mary Jane resorted to taking her lunch breaks outside of the office so she could avoid the snide remarks of other employees and internal customers of ‘First Guarantee Financial.’ One day while on her lunch, she decides to go for a walk through a local fish market, which just so happens to be the world famous ‘Pike Place Fish Market’, renowned for its high energy and exciting atmosphere. While wandering the market Mary Jane meets a worker by the name of Lonnie who, after hearing her story, is set on helping Mary Jane turn the ‘Waste Dump’ into a big energy reserve. He does so by showing Mary Jane that there are four major changes that need to take place in the workplace in order to create the same fun atmosphere as the ‘Pike Place Fish Market.’ The first of these changes is the choice of attitude. If Mary Jane could convince her workers that they have a choice in attitude, she could surely begin the process of cleaning the ‘Toxic Energy Dump.’ The second idea presented is ‘Play.’ Mary Jane learned that the employees on the Third Floor should be able to have fun and relax but still conduct business in the proper manor. The third idea is called ‘Make Their Day.’ This idea focuses on making the customer, whether internal or external, remember their experience with the employees. The final change presented is ‘Be Present.’ Focusing on paying attention to customers and each other are the main focuses of this change. ‘Being Present’ provides the customers with the full attention of the employee to ensure the best service possible. Mary Jane learns these four changes from Lonnie and is able to convince her Third Floor ‘Zombies’ to take the risk of trying to clean up the ‘Toxic Waste Dump.’ In the end, rather than avoiding the Third Floor, a year later they are finding that every one wants to work there because of the high energy and fun atmosphere. Altho... ... middle of paper ... ... know some of the other associates better. In doing so, hopefully it will relax the tension between associates and allow for a more open environment which would lead to a more fun workplace. There are a lot of times while I’m helping a customer, the phone will ring and, before reading this book, I would drop what I was doing with the customer to answer the phone. Now, however, I’m going to try and devote myself to ‘Being Present’ with my customers to ensure they get the best service possible during their visit. This would make me want to come back and shop again, I imagine it would do the same for the customers we serve. I know that just by laughing and joking with the customers, giving them a break from the normal, ‘Hey how are you? Did you find everything alright? Thank you! Have a good night,’ would surely make someone’s day. I am aware, however, that some customers don’t want to have a good time; they just want to get what they need and get out. It is actually quite understandable, but I’m still going to give them the best service possible with a big smile on my face to let them know they are welcome and valued by not only the company but by myself as well.
Mary Jane was a woman from California she was married to a man by the name of Dan and they had two children Brad and Stacey. They had to move to Seattle because her husband Dan had gotten a job offer at Microrule. When they moved it wasn't long before when Mary Jane found a job as a supervisor at First Guarantee Financial, this was one of Seattle's largest financial institutions. Everything had been going good for both of them. Then after twelve months of being in Seattle Mary Jane's husband was rushed to the hospital with a burst aneurysm unfortunately he never regained consciousness and then died. It was real tough on Mary Jane but she went on, she had to support her family as a single parent. So three years had gone by when Mary Jane accepted a promotion to move up to the third floor at First Guarantee Financial. The third floor was a place that everyone talked about they basically bad mouthed about them, they did not have a good reputation. They were known as the energy dump. The only reason why Mary Jane was taking this job was because when her husband passed away not all the medical expenses were covered so she had to pay for them and provide for the family. At the same time she wondered what had she gotten into. If she only knew what she had in for her?
Having prior knowledge of a customers needs, habits, and questions before or during every interaction and transaction can boost customer satisfaction. (Zueschner, Raymond. (1997). Communicating Today. Boston: Allyn and Bacon.
...e company’s competitiveness. Satisfied customers can help a business gain more customers through word of mouth. Ensuring excellent and consistent service and products will help the business perform better. Tim’s must embrace technology in its human resource management, bookkeeping, as well as its Marketing activities. This will improve efficiency, and reduce man hours considerably. Tim should consider investing more money into the business to allow him expand on product offering, which will help attract new customers.
The human mind, only able to withstand so much pressure before losing control, is like a volcano. The harsh truths that accumulate throughout the course of one’s life can lead to devastation, the eruption of the mind’s volcano. American twentieth century author, J.D. Salinger, illustrates the devastating consequences caused by a buildup of emotions and a lack of communication in his short story, “A Perfect Day for Bananafish.” Salinger “has become, in biographer Ian Hamilton's phrase, ‘famous for not wanting to be famous’ ” (Stevick). In this short story, Salinger details the interactions of the main character, Seymour Glass, with Sybil Carpenter, a young girl. Through these interactions, Salinger provides the reader with a glimpse into Seymour’s unstable, troubled mind. Seymour’s demise shows the importance of true communication and the expression of such emotions. By releasing societal pressures and not allowing oneself to be plagued by materialistic ideals, one can truly achieve a stable state of mind. Through the use of symbolism, foreshadowing, and motif, J.D. Salinger's short story, “A Perfect Day for Bananafish,” communicates the theme that effective communication is often a monumental struggle.
This evidence can be seen from the results of Mott’s study. 94.1% of pharmacists surveyed responded that they wanted the same or less dispensing in their jobs, while 61.9% wanted more time for consultation. This increase in patient-centered care has been shown to reduce stress and increase job satisfaction among pharmacists. In Munger, 57% of pharmacists thought about quitting their position at least yearly and approximately 50% of respondents stated they intended to look for a new position. As job satisfaction continues to decrease among pharmacists, it is important for management to be aware of these trends and take appropriate action to improve pharmacists’ work environment and promote patient
My research opened my eyes to the struggle of women in the job market. The differences range from how we speak, what we wear, to where our priorities exist in business. One of the first books I came across was Managing Like a Man by Judy Wajcman. The title alone highlights the severe psychological separation of men and women in the workplace. Everyone faces difficulty at some point or another in a working environment. Unfortunately for women, workplace issues can range from not getting along, not keeping the job, or simply not getting the job. ‘Bust through the glass ceiling’ is a term coined in regards to women and the seemingly impossible climb up the ladder of success. Multiple books and studies about women seeking leadership roles give the theory a legitimate hype. The female gender has to fight for their role in the workplace, even when they have more education, more experience, and a newly found focus on equality for women. Extended research is still being done because the issue has not been completely eradicated; even now in the 2000’s.
Also, if a customer had a complaint about their food, we would not only apologize for the situation, but also give them complementary coupons to use on their next orders. Being curious to your customers really matters, because it shows that you care and that their business matters to the company. Even having a suggestion boxes for your customers, so that your business can get feed back and know what areas are needing improvement in will also matter as
Community pharmacies and pharmacists are in a privileged position within health care systems due to their professional training and easy accessibility (i.e., in most high streets), which could contribute to more reliable monitoring of medication use, patient counselling, as well as health promotion and education.[8, 9] The changing environment pressures community pharmacists to keep going in a continuous transition process. The shifting in health care demands are pushing pharmacists to a more advanced role in patient care.[10] The shortage of primary health care (PHC) physicians, the economic and political uncertainty, and the primary-care reform currently happening in Portugal, are all contributing to a change climate, creating also an opportunity to rethink the role of community pharmacists within the Portuguese health care system.
Growing sales through service: TP came up with new methods to satisfy customers. Furthermore, employees got trained on acting in customers favour.
The best customers of all three categories are the “I-am-or-once-was-a-server tippers”. These wonderful customers have the attitude of “I know how hard they are working.” and “Wow, our server is busy.” They are the customers who don’t say anything at all except for their order.
He made his employees feel as if working at the stores was an abyss of opportunities. He taught them customer approach, which involved looking the customer in the eye, greeting them and finally inquiring how the employees could assist the customer (Williams, 2007). Today the company...
Pharmacy as a career brings out a very unique perspective of healthcare system. The healthcare system that is developed in a way to promise a strong bond between people and medicines. This bond thus create the profession of Pharmacy to be a strongest amongst the patients. This ever changing field of Pharmacy has always fascinated me, in a way to think and to observe the community in a base of healthcare system. The path of choosing pharmacy as my profession was unclear before, but my personal background has played a very important role in it. As coming from a different country where healthcare has impacted many lives in a good way and also in a bad way. Also knowing that there are many people in the need of a proper healthcare. As I was growing up, I have seen many people including many kids struggling
In customer service , reinforcement can be prompt for example, when a customer buys an item. As indicated by the Reference for Business Reference book, nonstop support can be useful when new workers are taking in an association's client administration convention in light of the fact that it can encourage the learning process and guarantee that legitimate requests are taken at a more fast
Wasserman, Michael. 15 Techniques When Dealing With Customers. My Success Company. 25 January 2005. .
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. The way people react to service can be very different from person to person. Depending on the way the customers are feeling, or the way that the server is feeling can be a big factor for the way service comes across. Service is an important part of everyone’s lives because majority of the jobs that people preform are service related. Poor service is an unfortunate part of life that everyone comes across. The way that I react to the poor service I receive is important and can change in the blink of an eye. Whether I react in an outspoken way, by getting loud and voicing my opinion. Or if I react in a quiet or apologetic way, it can affect my server, and the people around me, and myself.