Essay On Lowe's

1291 Words3 Pages

Corporate Social Responsibility challenges businesses to go beyond the general practices of customer service from a social standpoint. This tool has enhanced many companies into doing what is social right among society. Lowe’s has gained many third-party vendors by being socially responsible in many of the business practice. The framework of corporate social responsibility has engaged society to look further into Lowe’s and hold them responsible for the customer service and the product that they sell. Social media has facilitated a two-way communication with companies paying attention to social media postings and responses. I believe that social media plays more as the devil’s advocate in some social posting. Corporate websites contain …show more content…

To have control over CSR it is best to have an open line of communication with the people that are effected by issues. Lowe’s does have a corporate complaint phone number and email address for these types of issues. Sometimes the customer’s reaction can be based off emotions and not primarily facts. Lowe’s still has a responsibility to address the customer in a timely fashion with empathy in order. Many issues come from employees not following up with a customer when it comes to simple needs. This effect the trust that a customer has in the company. Understanding the customer’s business needs is very vital to the company. Assuring that the customer has the service provided as stated in the Lowe’s values can make a huge difference with the customer. The ability to gain a customer’s trust and confidence can gain more moral value and retain a customer (Verman, 2015, p. 57). The customer’s expectations if for Lowe’s installs to get the service right the first time. This includes the timing and error free for the services that was purchased. Reliability plays a major role in corporate social responsibility by maintaining an ethical and legal responsibility within the company (Saghier, 2013). Company growth depends on reliability and trust of the company. According to Matt Buchanan “Customers want the problems resolved and it is not all about monetary. Getting the customer taken care of is our priority”. For most customer’s this is true if there is a minor fix that needs to be made in the home. Many consumers just want what they pay for installed correctly. These are simple fixes that can be resolves easily with employees and vendors having the knowledge about the product and what is needed to satisfy the customer. If not fixed in a timely manner. Due to the phone calls that I have taken to resolve issues many people do want some type

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