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The key elements of effective communication
Emotional intelligence case study
The key elements of effective communication
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Emotional Intelligence in Nursing
Introduction
Emotional Intelligence 2.0 brings about the idea that the more someone aware of their own emotions and other peoples emotions they will have a significant increase in personal and professional success by applying strategies from the four core emotional intelligence skills: self-awareness, self-management, social awareness, and relationship management. The idea of emotional intelligence was first prospered in 1964 and since then other physiologists have added their insights and broken it down into four to five different categories, with a changing definition. Emotional intelligence (EQ) was recently defined as ones ability to recognize own emotions and other people’s emotions and applying this
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It was hypothesized that, “like intelligence, emotional sensitivity might be characterized by a general factor which operated in a variety of media,” or just reasonable to assume, “emotional sensitivity was a specific function of the particular mode of expression,” (Beldoch, 1964, pg. 31). Later, in 1990, two psychologists John Mayer and Peter Salovey coined the term EQ, breaking it into four branches: identifying emotions on a nonverbal level, using emotions to guide cognitive thinking, understanding the information emotions convey and the actions emotions generate, and regulating one’s own emotions, for personal benefit and for the common good ("EQ explained," 2016). They described that emotions arise in a response to an event that could either be occurring in the moment or in the past that could have been triggered and has a positive or negative meaning to the person (Salovey & Mayer, 1990). Then in 1995, Daniel Goleman, took EQ one step further by reworking the existing definitions of intelligence by incorporating five essential elements for EQ. Goleman’s elements for EQ are: emotional self-awareness, self-regulation, motivation, empathy, and social skills; however, there were not many …show more content…
The reason that I choose this concept is because it combines all the other concepts presented in this book. Since EQ can be learned rather than something one can be born with, like IQ, I believe that by using it everyday others will learn from me. As a case in point, Emotional Intelligence 2.0 mentioned that within the past five years the amount of people who are attuned to their own emotions and emotions of others have increased from 13.7% to 18.3% (Bradberry & Greaves, 2009). Credit for this increase in EQ has been attributed to the fact that EQ is contagious, infecting people with knowledge of emotions who have never been introduced to the concept of EQ (Bradberry & Greaves, 2009). Since relationships are important in the nursing realm, with patients and coworkers, I will use the strategies presented within the concept of relationship management to depict emotionally in tuned treatment and emotional awareness of coworkers. For example, while working with patients and coworkers I will avoid giving mixed signals, build trust, acknowledge their feelings, complement their feelings and show it when I appreciate extra help (Bradberry & Greaves, 2009). By using these skills, I believe that patients will be more open with me when asking questions and believe that I see them as a human rather than just another patient. I also believe that using these skills
Emotional intelligence and reflective practice are integral components of building a therapeutic relationship in nursing.
(2013) separated emotional intelligence into four domains, self-awareness, self-management, social awareness, and relationship management (pp. 30, 38). These domains are then broken into two competencies. Self-awareness, the understanding of one 's emotions and being clear about one 's purpose, and self-management, the focused drive and emotional self-control, make up the personal competence (pp. 39, 45-46). While social awareness, or empathy and service, and relationship management, the handling of other people 's emotions, make up the social competence (pp. 39, 48, 51). These emotional intelligence competencies are not innate talents, but learned abilities, each of which contribute to making leaders more resonant and effective (p. 38). This is good news for me because I still have much to develop in regards to emotional
Emotional Intelligence (EI) has been one of the popular concepts nowadays. However, the EI conceptualization varied between researchers, resulting in distinct types of EI theory proposed. These theories differ in the conceptualization of EI and its measurement instrument. The ability theory proposed by Mayer and Salovey (1997) suggests that EI consists of the ability to appraise and express, regulate and utilize emotion. It proposed four constructs that characterize all the abilities that could add to an individual’s EI. These building blocks are in a chain of command, in which, every level integrate with one another and constructed the competence of the earlier competence. Another perspective on EI is the mixed model EI theory. The mixed model theory proposed that EI includes mental capabilities, dispositions, and characteristics (Bar-On, 1997; Goleman, 1995). For instance, EI is believed to comprise of motivation, emotion and cognition that includes some human characteristics such as faith, positivism and selflessness. However, Mayer and Salovey’s ability model is said to be the most mentioned and be acquainted with by many other scientific researchers compared to any other models as the theoretical foundation of the model is concrete and vindicated (Matthews et al., 2002).
Nurse managers frequently experience the challenges and stressors involved in patient interactions, employee assignments or behaviors, and remaining organized. Advocacy, delegation and task management are all important aspects involved in effective nursing management. For the purpose of this paper, the author will explore the effect emotional intelligence has on nursing delegation in alignment with organizational values. Black (2017) found that a strong value system put into action among leaders is the foundation of an organization’s climate. (Black, 2017). A leader in nursing must foster a deepening sense of self-awareness by reflection on personal values in
Daniel Goleman (2000) defines EI as the “interpersonal competence in relationships by effectively managing our emotions” (p. 7). Additionally, five concentrations exist that categorize EI: self-awareness, managing emotions, motivation, empathy, and social skills (Ruben et al., 2014). Self-awareness refers to the ability to recognize and understand one’s
An individual’s ability to control and express their emotions is just as important as his/her ability to respond, understand, and interpret the emotions of others. The ability to do both of these things is emotional intelligence, which, it has been argued, is just as important if not more important than IQ (Cassady & Eissa, 2011). Emotional intelligence refers to one’s ability to perceive emotions, control them, and evaluate them. While some psychologists argue that it is innate, others claim that it is possible to learn and strengthen it. Academically, it has been referred to as social intelligence sub-set. This involves an individual’s ability to monitor their emotions and feelings, as well as those of others, and to differentiate them in a manner that allows the individuals to integrate them in their actions and thoughts (Cassady & Eissa, 2011).
The scope of emotional intelligence includes the verbal and nonverbal appraisal and expression of emotion, the regulation of emotion in the self and others, and the utilization of emotional content in problem solving. (pp. 433)
What does it mean to be emotionally intelligent? Emotional intelligence is, “possessing, social skills, interpersonal competence, psychological maturity, and emotional awareness that help people harmonize to increase their values in the work place”(Yoder-Wise, p.6, 2014). It is very important for a nurse to be emotionally intelligent because they are faced with countless interactions with many different people every day. Nurses need to be able to understand patient’s personal goals and respect their choices. To be able to achieve this, nurses must take in to consideration the patient’s social, emotional, and spiritual desires. For example, an
Emotional Intelligence (EI) has been used in the workplace to predict performance and even to select new employees. Although, emotional intelligence has been studied for years now, it still does not have a firm standing and there is confusion about what it is exactly and if it could be called intelligence. There are three types of emotional intelligence: Ability EI, Mixed EI, and Trait EI. Ability EI is based on Mayer and Salovey’s (1999) definition, which is stated as “The ability to monitor one’s own and others feelings and emotions, to discriminate among them and to use this information to guide ones thinking” (Mayer and Salovey, 1999). This definition includes four facets of EI: Understanding Emotion, Perceiving Emotion, Using
Once individuals identify their styles, they then use the system to understand and improve how they and others function at work. Although having the right skills is an essential ingredient of high-quality job performance, emotional intelligence (EQ) – the ability to accept and manage oneself and the capability to work effectively with other people – is equally important. In fact, people with high EQ tend to be more successful, more flexible, better learners, and more desirable co-workers.
In looking at emotional intelligence, this is not a new concept. It can be traced back to Edward Thorndike study of social intelligence (Cartwright & Pappas, 2008). This type of intelligence is defined in “the ability to understand and manage people” along with taking this ability and applying it to oneself (Cartwright & Pappas, 2008, p. 152). The concept of emotions of how one deals with these internally and externally with others was discovered but it was difficult to measure (Bradberry & Su, 2006).
Emotional intelligence has a large amount of number, which in common with social intelligence. Both of them are relevant with perception and understanding of other’s emotion, oneself and act cleverly way in interpersonal relationships. They are mood driver, a neurological and biological state of mind which are the significant key for human relationship, furthermore they are overlapping, interdependent and multidimensional. Additionally, found that most successful people seem to behave wiser in socially and emotionally, for instance, in the workplace and close relationships (Kang,Day, & Meara, 2005). However, each of them contains and focuses on different elements. According to
By having a driven attitude and empathy with the ability to care and connect deeply with others such as if a patient comes in and wants to have a conversation about how they are sick, a family member that is sick or just wants to talk, it is my job to listen and comfort the patient, not brush the patient off. Another trait of excellent customer service that I provide is putting the patient’s needs at the center of all decisions, for example, if the patient is coming in to the hospital to make an appointment for a newly diagnosed disease and is extremely nervous and demands to be seen as soon as possible, it is my job to take the patient’s diagnosis into consideration and make the appointment happen. I would talk to the manager and explain the
The first way EQ may affect a person is internally. As above mentioned, EQ is the measure of awareness and management of emotions, and those traits start with self. Self-awareness is the ability to understand when you are feeling certain emotions, and, when EQ is high, is the ability to detect when a change of emotion is happening and why it is happening. Being aware of these emotions will help to keep control of them. In conversation, when people with a high EQ begin to become angry or uncomfortable, or even extremely joyful, they understand the appropriate way to express, or repress, such emotions as the situation allows. It’s all about being in control and understanding where one’s barriers can be peeled back or put
The manner in which we deal with different situations in life involves the use of emotions; our emotions influence every aspect of our life since we tend to respond through emotions. An emotion becomes significant in our interactions with others which makes it necessary to perceive and understand the emotions of others. Understanding one’s own emotions is important, because when we understand our emotions appropriately we understand others emotions. When we are able to comprehend our own emotions and channelize it appropriately, it would enable us to communicate positively with others (Paulo N. Lopez, Marc A Brackett, John B Nezleck, Astrid Shutz, Ina Sellin and Peter Salovey 2003). Emotional intelligence is one of the component, which is beneficial