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Conflict resolution strategies
Conflict resolution strategies
Conflict resolution strategies
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Introduction: It can be a challenge to effectively communicate in the workplace or in daily life. Because of this, it is important to consider how to choose an effective communication tool. According to Dwyer (2016), assertiveness techniques are a communication tool that can supply a method to solve it. This essay will discuss the meaning of assertiveness and how to apply it using verbal and non-verbal skills. Furthermore, it will analyze the advantages of assertiveness and explain why this is a powerful communication skill. Fact: Several days ago, I was involved in conflict with my colleague at a massage shop. My colleague is a 50-year-old aunt who can not speak English. This conflict happened as she asks for more charges from her guest. …show more content…
In addition, it did not infringe other’s right (Dwyer, Archee, Gurney, Mohan, & Hamilton, 2016). I employed non-verbal assertive behavior such as a serious expression to face the aunt’s doubts. This action conveys my self-estimate and respect to her. When the conflict happened, a passive or aggressive attitude did not have been chosen. This is possible if I refuse to express any thoughts which are meaning I give up the rights to solve this problem or I use aggressive communication which is sounds more likely threats than request or use abuse language. It will happen more seriously conflict. Therefore, I choose to use “I” statement which is revealing the feelings, beliefs, thoughts and ideas to others (Dwyer et al 2016, p.73) with an assertive behavior. It can share our feelings and thoughts to each other and identify the fact without any judgement. A straightforward verbal expression can increase the understand of each other. Therefore, it is very essential communication tools of the life. Not only dose stands up the real feelings, but also it can achieve the final
Jack, William Golding’s antagonist in Lord of the Flies, reveals through his experience on the island that it is an individual’s assertiveness, manipulative abilities, and charisma which dictate who commandeers power and privilege over others, and that possessing these traits often negatively impacts the lives of the people leaders seek to control.
Many people believe verbal communication to be a very powerful way of expressing oneself. Words gain there power when the volume is raised and lowered alternatively to make a point. Additionally, the influence of speech can manifest itself in a number of ways. It can be used to humiliate, to intimidate, to flirt and to threaten, all of which are integral and pragmatic strategies to win a power struggle.
As individuals, we are constantly learning what to say, do or think. Almost everything that we do is a result of learning it. Some things, we learn at a young age; while others may take years to obtain the knowledge. Assertiveness, is one aspect of learning and it is one of the toughest to obtain; but why? Is it not easy to stand up for what is right or say your own, opinion, maybe saying no, an easy two letter word? Well no, it is not easy, some people struggle with, this on an everyday basis. They try to figure themselves out and wonder why they weren’t honest or why did they let themselves be used. These are the questions I constantly had when I was growing up, not realizing that all I needed was to learn how to overcome my passive-aggressive
Steve A. Beebe, S. J. (2008). Interpersonal Communication. In A. a. Pearson, Interpersonal Communication, Relating To Others- Fifth Edition. Toronto, Ontario: Pearson Education, Inc.
Interpersonal communication is one of the significant skills while communicating with other individuals. It normally covers an extensive area and includes both verbal and non-verbal communication. Body language and facial expression may affect the accurateness of the message transmission directly. Interpersonal communication skills normally ensure that the message is sent and received correctly without any alteration thus improving the communication efficiency. Learning diverse aspects of interpersonal communication has greatly aided me in better understanding of what it consists. I am capable of applying the knowledge gained from this course to my personal experiences. This paper reflects on my personal experience in learning interpersonal communication.
The average worker spends two-thousand and eighty hours a year at their place of employment. Communication within the workplace is often overlooked or not given as much importance as most people should allow, given the amount of time that is spent there. Beyond the more basic verbal speech, one must be aware of the nonverbal symbols and noise that can have an effect on communication. There are also cultural, environmental and internal factors that can effect communication and how successful it can be. The various perceptions that an individual has developed over their life can also effect communication. One’s ability to communicate effectively will determine the success and enjoyment that is to come from their job.
I suddenly awake to the ear-piercing sound of my alarm clock, and aimlessly hunt for the snooze button while an immediate thought dwells upon me: “Why am I doing this?” The clock reads 4:30 AM; all is dreary and silent. My fatigued body and consciousness feels completely depleted of strength. While trying to force my weary eyes open, still lying relaxed in my warm cocoon, an overwhelming sense of apathy consumes me. “Maybe I ought to call in sick.” Although despite all my pondering, and the hypnotic force of my bed, I manage to arise each morning at this barren hour to unite with my running group for brutal training.
For this report I will be studying the key communication concepts and analyses the responses and develop actions for improvement to my self. I will start with the explanations and identities of my personal style within listening and responding & Emotional Intelligence as well as make some references to these communication dimensions. Also in the report would be provided an interview to my friends to meet information about my communication style from different perspective. Then report will finish by myself-reflection to the response and develop actions for improvement.
It is very important to understand that in everyday communication we are either the speaker or listener and it’s important that we do those jobs as best we can in order to have a healthy communication relationship. This activity was very useful because I got to reflect on my past successes and failures in my communicating strategies and in doing so I can improve and adapt to become a better communicator and listener. I believe that this assignment is very useful because it is real life experiences that may occur again and I can better assess the situation and use the appropriate communicating strategy necessary. This reflection will help me in my personal development by giving me situational experience that I will be able to correctly approach in and out of the
There are many types of diverse people classified under various categories. Some people have different types of personalities. They could be classified as extremely manipulative, others as impulsive, and some may not show anything on the outside and have wonderful social skills. These categories help in the understanding of humans. This study is called Psychology and there are many different subfields in this diverse study of the people around us. One subfield that is particularly interesting is personality psychology. Personality psychology is a branch of psychology that studies personality and its variation between individuals.
In conclusion communication plays an important role in people’s personal and professional lives. As much as 70 percent of work time is spent communicating with others. Several barriers to communication exist (Wallace & Roberson, 2009, Chapter 4). They range from emotional feelings to physical obstacles that prevent the free flow of information. Effective listening and feedback is a technique that anyone can learn. Anyone tasked with the job of communicating would need to keep in mind the goal of any communication, specifically, to deliver accurate information. By following the simple strategies of communication, anyone can eliminate the frustration of poor communication.
Communication plays a key role to a leader. To have communication skills is to have the ability to express oneself clearly to others. It is extremely important as...
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
Personality takes many shapes and forms and is affected by many factors. My understanding of personality is simply a genetic and environmentally determined set of psychological traits that influence our reactions in the world around us. Genetic because our parents possess a certain set of psychological personality traits that we tend to have in common with them so therefore in my opinion there are heritable personality traits. Personality is environmental because we each have our own separate experiences in the world and these experiences help form our unique personality. Neo-Freudians such as Jung have given us a wide array of ideas of how they believe personality is developed and formatted. Jung in particular has a very interesting
In turn, having competent communicative abilities contributes to progression and maturation in many aspects of life, with education and employment being majorly affected facets. Upon entering this course this semester, I was unaware of my lack of important communication skills interpersonally, intrapersonally, and interprofessionally. Throughout my semester in this course, I have explored many different styles and skills used in communication. I have been able to recognize my strengths and weaknesses, and I have also been able to make noticeable and satisfying incremental improvements to enhance my communication. In this paper I will reflect on the knowledge I have gained throughout this semester that has allowed me to better my communication skills; I will do this by providing examples from my life. Furthermore, I will explore how I can continue to develop my commination skills in the future.