Dynamic Leader Case Study

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Dynamic leader with proven analytical and critical thinking skills. Expertise in morale and team building. Collaborative team player who develops strategic business relationships through effective coaching and communication. Astute business partner who delivers results to impact the bottom line. PROFESSIONAL EXPERIENCE IBM/SETERUS Durham, NC 2015-2016 Consumer and Government Affairs Specialist • Responsible for responding to borrower escalations in both written and verbal pathways. • Correspondence Specialist is responsible to for receiving, researching, and responding to escalated inquiries from borrowers. • Respond to telephone and written inquiries from borrowers, and work as a liaison

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