Deming's Principles of Total Quality Management (TQM)

Deming's Principles of Total Quality Management (TQM)

Clarify your Concept

Define your mission/vision/goal -- aim for constant improvement in the product or service you offer your clients. You cannot do this without maintaining a high level of motivation and satisfaction in the people that comprise your organization -- consider that an aspect of your goal.

Realize your Concept

With clear vision and energetic motivation, make your concept a matter of daily practice: have a long term, not short term profit orientation. find, understand (the causes), and root out the 4 detriments (fear, jealousy, anger, revenge). eliminate practices that undermine workers' self / mutual respect and motivation (production quotas, sloganeering, sexist / racist expressions, favoritism / nepotism). foster all chances for pride of workmanship and sharing in the improvement process. System & Process Management [the Core of TQM Practice]

Study and understand in ever greater depth the process of production or service that you are delivering. Deming's 85/15 rule: 85% of a worker's effectiveness is determined by the system he works within, only 15% by his own skill. To break down your system into meaningful blocks for analysis, consider your "internal customers" of processes.

Look at inputs from suppliers -- when you understand the importance of quality and timeliness in your inputs, you will stop buying on low-bid only.

Quantitative analysis of process -- use Statistical Pr...