Page 123 1. The learner has worked for a small business in her past. It was in Staten Island, NY and she worked for a computer repair shop. She was the one who dealt with the storefront while her boss went out on jobs to various companies. It taught her a great deal about customer service since she had not had a lot of experience with it. However, she does remember two main things; the relationships with his clients and customers were almost always personal and he would go the extra mile to deliver quality service, and the benefits were nonexistent, there was no healthcare package, no 401k, and she was paid in cash each week. 2. Daily, the learner was required to contact customers, set up appointments and gather required data to enable
Time available: As we discuss some trainings has to be provided to all employees including the line supervisors and line workers they have to be divided into groups so that they don’t halt the continuous production for everyone.
In this assignment, a practicing engineer that has experience in working in project management was interviewed. The purpose of the interview is to increase my understanding of what engineers do at the workplace and to educate future engineers on how to become successful in their fields.
When the initial time and place of the interview is in place, I will mark it down on the calendar. Everything must be neatly organized and confidential documents need to be kept out of sight of clients. There are cases where the interview gets emotional for the clients and they tend to cry, there needs to be tissue at the clients reach for their convenience, if at any time they have the need to grab one. When client's arrive a formal smile and a handshake is given, afterwords I introduce myself as ''I am Yesenia Lopez, a paralegal employee with this firm.'' ''My role as a paralegal is to prepare your divorce forms for you, tell you where these forms need to be filed to, make phone calls to the appropriate parties,
For my informational interview I spoke with a nurse who has experience working on a medical surgical unit in a hospital setting. She has been a nurse for 10 years. She also has her bachelors degree in nursing. I started my interview by introducing myself and explaining what my assignment was about, and how she could help me tremendously with answering some questions regarding her nursing career, and what she does as a medical surgical nurse.
I conducted an interview about what it is like to be a RN. I find doing Informational interviews very useful to see what someone experance in the field that i might want to go into. I know that there are different nursing fields to explore with my RN degree. I feel that with a informational interview you get to see hear first hand someones experiance in different fields.
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
For many important and well known companies its people are most important asset. For McDonald’s this applies as well. Employees who demonstrate positive attitudes and ability of commitment strive to be number one in customer satisfaction. For this same reason, McDonalds’s restaurants focus on attracting and hiring the best and at the same time provide the best place to work. Unfortunately McDonald’as well as other companies have to experience staff turnover. Many of these reasons consist of changing careers, going back to school, leaving the area, and even new opportunities they are offered. Although, it can be very expensive to recruit and train staff to reduce turnover, McDonald’ reinforces these steps and makes sure they choose wisely and also treat their staff well. McDonald’ needs and looks for people who want to exceed and deliver great customer satisfaction service. In order for them to make sure they select the best, they must identify quality skills, and or behaviors that applicants must demonstrate in order to be hired and be part of McDonald’s family. Every position or job description has an outline of the regular duties and or responsibilities McDonald’ want their employees to follow. McDonald’ also has a person specification where personal skills and competences can be defined of each applicant.
McDonald’s training is far more effective than most other fast food chains. There are three elements of the training that are critical to McDonald’s worldwide: service, quality, and operations. Customer service training is a crucial part of McDonald’s training.
For my industry interview I decided to interview my grandfather who was involved in the recruiting process for student athletes at Choate Rosemary Hall in Wallingford, Connecticut. Just a little background before we jump into the interview, I was born and raised in Madison, Connecticut, my grandma and grandfather lived in the neighboring town next to us. Before my grandfather retired, he was in charge of the recruiting process for a private high school called Choate. He worked with other schools and organizations before Choate, but Choate was the most notable one. The reason I chose to conduct my interview on him is because we both share the love for sports. Whenever I was little and went to see him we would discuss our favorite sports teams and watch games together, whenever
way to deal with this challenge is to start by identifying a “job” the customers of your
There are so many people all over the world with so many different dreams and goals about their future goals and careers. Some of them want to work in a medical field, some in child education and some want to be involved in a business field. My opinion about my future life has changed various times until I finally decided to take a closer look to business, or to be more specific- marketing. I am not sure which part of the world I see myself in the next three years, so I decided to take a closer look into marketing career as a whole. What is the average salary and what are the pros and cons of this career? Those are the main questions that keep sitting in my mind. In this research paper I will provide more details and statistics about marketing, because that is something that really interests me and I definitely think it could
Family Guardian knows that having the right people in the right areas of the company is important. Quality in the customer service provided by its staff is key to keeping customers happy and has an influence on their overall perception of the company. Each employee at the company is required to complete a customer service course each year, administered by the company. Moreover, a training manager, a position that the company previously did not have, was hired in February of 2014 to oversee and implement ongoing training for employees in all areas of the organization. This move confirms the company’s commitment to its employees and customers.
Will facilitate the employees to get a better understanding of the working of the company.
Provide training sessions and advice to other staff, so all staff are to a high level of dispensing.
Apply shift time working schedule can avoid unfriendly treating customer, because our operators will not be too tire.