Customer Service At TD Bank

Since I work at TD Bank, we are a bank that is extremely focused on “banking human” and “WOWing” all of our customers. Customer service has a great impact on all businesses because it is the determining factor on whether a customer is more likely to return in order to increase business. At TD Bank, we are trained to focus on profiling a customer’s account and to make sure that they are in all of the best accounts that suit them. We are also trained to introduce ourselves while using the customers name during a transaction to make it more personal. Another way to make it more personal is that we are a very open bank and are not aloud to have those glass windows separating us between the customers. We typically spend at least 4-5 minutes with

Providing customers with legendary service means to give the customers the proper assistance and advice when needed. This means focusing on what matters to customers and giving customers what they want. Even though it may be annoying for the business and the employees at times, the customer should always be able to leave that business satisfied. Creating services and continuously making new products due to societal changes will enhance the business and make the service better. At TD, we are always making new products and new changes to go with the society. For example, mobile banking is a benefit and very convenient to customers who don’t have the time to go to a bank or ATM. You can now take a picture of your check through your phone and deposit it through the app! We also always make 100.00 dollars of any check available immediately instead of the entire check being on hold. Another convenient service that we provide is having a debit card machine on hand. Reprints of debit cards are also free, and there is no wait! At TD, instead of having a debit card mailed to you, we have a machine that will print you a card immediately. TD truly does focus on customer service; it really is a human friendly