Crisis Management Conflict

1945 Words4 Pages
bulb-icon

Recommended: Introduction to interpersonal conflict

Conflict is a natural part of human interaction and occurs as a result of our individualistic nature (Porter-O-Grady & Malloch, 2015). Relationship-based conflicts are a a sub-type of interest-based conflicts and are common in any environment where two or more persons interact. In relationship-based conflicts, personality differences make communication and interaction challenging which result in frequent misunderstandings (Porter-O’ Grady & Malloch, 2015). Emotional tension creates a breading ground for altercations between parties which can lead to an endless cycle of animosity and hurt feelings (Porter-O’ Grady & Malloch, 2015). When ignored, the situation results in crippiling polarization between parties that ultimately effects the productivity …show more content…

Strategic Crisis Management is a collaborative effort that requires participation from all members of the organization (Porter-O’ Grady & Malloch, 2015). Furthermore, in Strategic Crisis Management, all members are empowered to identify and respond to crises that impact their ability to carryout the organizaitons mission (Porter-O’ Grady & Malloch, 2015). A crisis as described by Taneja, Pryor, Sewell, & Recuero (2014), “is a series of unforeseen events that launch a group, team or an organization into a downward spiral that is quick and will have long term effects if the situation is not rapidly handled effectively and efficiently” (p. 78). The unforseen loss of key executive leader, a major security breach, damange to a critical piece of equipment, or a sudden threat to the organization’s reputation are just some of the crises organizations may encounter and must be prepared to respond to (Taneja et al., …show more content…

(2017). Incivility, bullying, and workplace violence. Retrieved from http://www.nursingworld.org/Bullying-Workplace-Violence Haw, C., Stubbs, J., & Dickens, G. L. (2014). Barriers to the reporting of medication administration errors and near misses: An interview study of nurses at a psychiatric hospital: Barriers to error reporting. Journal of Psychiatric and Mental Health Nursing, , n/a. doi:10.1111/jpm.12143 Lipscomb, J., London, M., McPhaul, K. M., El Ghaziri, M., Lydecker, A., Geiger-Brown, J., & ... Ghaziri, M. E. (2015). The Prevalence of Coworker Conflict Including Bullying in a Unionized U.S. Public Sector Workforce. Violence & Victims, 30(5), 813-829. doi:10.1891/0886-6708.VV-D-14-00031 Taneja, S. (2014). Violence in the workplace: A strategic crisis management issue. The Journal of Applied Business and Economics, 16(1), 32. Taneja, S., Pryor, M. G., Sewell, S., & Recuero, A. M. (2014). Strategic crisis management: A basis for renewal and crisis prevention. Journal of Management Policy and Practice, 15(1), 78. Yung, H., Yu, S., Chu, C., Hou, I., & Tang, F. (2016). Nurses’ attitudes and perceived barriers to the reporting of medication administration errors. Journal of Nursing Management, 24(5), 580-588.

Show More
Related

  • The Pros And Cons Of Electronic Prescriptions

    2265 Words  | 5 Pages

    Nurses were the professional group who most often reported medication errors and older patients were those most often affected in the medication errors reports analyzed for this study (Friend, 2011). Medication error type’s revealed omitted medicine or dose, wrong dose, strength or frequency and wrong documentation were the most common problems at Site A where the traditional pen and paper methods of prescription were used; and wrong documentation and omission were the most common problems associated with medication errors at Site B where the electronic MMS was introduced (Friend, 2011). Reports of problems such as wrong drug, wrong dose, strength or frequency, quantity, wrong route, wrong drug and omitted dose were less frequent at Site B (Friend, 2011). The reduced incidence of omission errors at Site B supports suggestions that an advantage of the MMS is easy identification of patient requirements at each drug round time slot. Despite the finding of less omission errors at site B where the MMS had been introduced, there was a relatively high frequency in the incident reports of medication errors related to both omission and wrong dose, strength and frequency at both sites (Friend, 2011).

    Read More

  • The Case of the Indiana State Fair

    880 Words  | 2 Pages

    ...g by; First, I would make sure that their is plenty of feedback for the employees. As our text suggests, "Without feedback, learning can not occur"(Crandall, W., Parnell, J. & Spillan, J. (2013). Secondly, I would make sure that I have a great crisis management team that are well trained and drilled. Thirdly, we would have a strategy and plan for crisis events. Also, It is very important to make sure that your team members are all confident in their ability to make good decisions for the company. So many times, people are afraid to make decisions. This leads to scapegoating within the departments, and the whole blame game. That doesn't get anybody anywhere.

    Read More

  • Medication Errors Research Paper

    1145 Words  | 3 Pages

    Some method such as audits, chart reviews, computer monitoring, incident report, bar codes and direct patient observation can improve and decrease medication errors. Regular audits can help patient’s care and reeducate nurses in the work field to new practices. Also reporting of medication errors can help with data comparison and is a learning experience for everyone. Other avenues that has been implemented are computerized physician order entry systems or electronic prescribing (a process of electronic entry of a doctor’s instructions for the treatment of patients under his/her care which communicates these orders over a computer network to other staff or departments) responsible for fulfilling the order, and ward pharmacists can be more diligence on the prescription stage of the medication pathway. A random survey was done in hospital pharmacies on medication error documentation and actions taken against pharmacists involved. A total of 500 hospital were selected in the United States. Data collected on the number of medication error reported, what types of errors were documented and the hospital demographics. The response rate was a total of 28%. Practically, all of the hospitals had policies and procedures in place for reporting medication errors.

    Read More

  • Short Staffing Medical Errors

    292 Words  | 1 Pages

    Furthermore, short staffing affects the quality direct care each patient receives. The National Coordinating Council for Medication Error Reporting and Prevention (2012) states an estimated 98,000 individuals die every year from medical errors in the United States. One out of many significant tasks nurses do within their scope of practice is medication administration. Research shows a relationship between short staffing on medication errors: the longer the hours nurses work, the higher the chances of medication errors (Garnett, 2008). (include definition of medication error) Administering medications requires knowledge of patient rights, pharmacological information on the drug, adverse effects, proper dosage calculations, and hospital protocols. When nurses are assigned more patients, they are pressured to give due medications on time. Sometimes due to hunger or fatigue, nurses give the wrong medication to the wrong patient (Frith, Anderson, Tseng, & Fong, 2012).

    Read More

  • Workplace Violence

    567 Words  | 2 Pages

    Workplace violence is when conflict in the workplace is taken to an extreme. Goetsch (2002) states that about “1,000,000 individuals are the direct victims of some form of violent crime in the workplace every year” (p.129). With this information known it is important for supervisors to know how to reduce the risks and the contributing factors of workplace violence.

    Read More

  • Workplace Violence In The Workplace

    1900 Words  | 4 Pages

    Workplace violence is a frustrating issue confronting businesses today. While more data on the reason for violence and how to handle it is getting known, there is frequently no sensible basis for this sort of behavior and, in spite of all that we know or do, fierce circumstances happen. No superintendent is resistant from working environment brutality and no manager can completely anticipate it.Workplace violence can cause many issues for a business, from extra expense, to how to deal with the problem, and prevent it from happening in the future.

    Read More

  • Medication Errors

    533 Words  | 2 Pages

    Medication errors made by medical staff bring about consequences of epidemic proportions. Medical staff includes everyone from providers (medical doctors, nurse practitioners and physician assistants) to pharmacists to nurses (registered and practical). Medication errors account for almost 98,000 deaths in the United States yearly (Tzeng, Yin, & Schneider, 2013). This number only reflects the United States, a small percentage in actuality when looking at the whole world. Medical personnel must take responsibility for their actions and with this responsibility comes accountability in their duties of medication administration. Nurses play a major role in medication error prevention and education and this role distinguishes them as reporters of errors.

    Read More

  • Workplace Violence

    1385 Words  | 3 Pages

    According to Larry J. Chavez, a hostage negotiator with the Sacramento Police Department, there are many factors that result in violent situations in the workplace. Lack of rules regarding conduct, lack of awareness about violence, and poor violence reporting procedures are all practices that contribute to violence in the workplace (Chavez, Organizational 1). A tyrannical or oppressive management approach is also very likely to cause harmful reactions among employees. Certain ...

    Read More

  • The American Nurses Association (A. N. A)

    585 Words  | 2 Pages

    ANA also advocates for the health and safety of nurses and patients on optimal staffing and adequate rest to prevent medication errors among other important issues. The ANA also supports patient safety and the need for better policies to prevent medication errors by urging nurses and employers to “collaborate to reduce the risks of nurse fatigue and sleepiness associated with long working hours” (American Nurses Association, 2015). These factors have been known to be the fundamental causes that often leads to medication errors. And the need for better error avoidance strategies or medication management practice and administration system is becoming crystal clear as the number of medication errors are increasing daily in the health care

    Read More

  • Crisis Interventionist: The Role And Concepts Of Crisis Management

    1019 Words  | 3 Pages

    The concept of crisis is a wide variety of meanings. It is used in various fields, such as medicine, economics, management, public administration, communications, history, psychology, political science, and international relations. In social relations, crises are chaotic situations that might be experienced by people. The word ‘crisis’ means disorder, in other words, crisis is a situation which is not normal or stable. This term means an urgent situation that suddenly happens and breaks the routine processes of any system.

    Read More

  • An Assessment of BP's Risk Management Issues and Poor Response to the Oil Spill

    3188 Words  | 7 Pages

    Ulmer, RR, Sellnow, TL & Seeger, MW 2007, Effective crisis communication, Thousand Oakes: Sage Publications.

    Read More

  • Medication Errors

    1669 Words  | 4 Pages

    Medication errors are and continue to be a substantial problem in the health care setting. The definition of a medication error is “any preventable event that may cause or lead to inappropriate medication use or patient harm” (Brady, 2009). These errors are one of the major causes of harm to a patient while they are in the hospital. Medication errors is not a foreign concept to nursing, and the profession has come a long way in bettering the safety of the medication administration process. However, there is still a staggering number of medication errors that are happening daily. “About 15% of adverse events occurring in hospitals are related to medications” and an estimated 98,000 people in the U.S. die each year from medical errors with a

    Read More

  • Effective Crisis Communication

    1702 Words  | 4 Pages

    The communication process is not something that begins when a crisis rears its ugly head rather it is a process that takes place in preparing for a crisis before it happens. While the term crisis represents a blanket term used to describe many situations, each situation is unique, thus presenting different obstacles to overcome. However, with a well-established advanced plan in place an organization places itself in a position to overcome and work around obstacles. The development of a comprehensive crisis management plan is one achieved through effective communication where each member of the crisis management team has an advanced shared understanding of his or her role and responsibility during a time of crisis (du Pr'e, 2005).

    Read More

  • Definition and Importance of Crisis, Crisis Management and Communication

    1557 Words  | 4 Pages

    Crisis is more serious than just a problem. It occurs rapidly; therefore, it is hard to think of the way out. In trying to handle a crisis, removing the risk and uncertainty of it, and allows the business to control their destiny, they usually use a strategic planning, which is called crisis management. To have an effective crisis management, a business should have an effective communication. (Fearn-Banks 2009,p.6-7)

    Read More

  • Conflict In The Workplace Conflict Resolution

    875 Words  | 2 Pages

    People have many misconceptions about conflict in the workplace. Not all workplace conflicts are bad, some organization even implement changes just too slightly stir things up; as a result employees are more productive. Covey, (1992) mentions seven things that will destroy us; wealth without work, pleasure without conscience, knowledge without character, commerce without morality, science without humanity, religion without sacrifice, and politics without principle. We must stand for what is right and it is the leader’s obligation to manage in all seven of these arenas including workplace

    Read More

More about Crisis Management Conflict

Open Document