Case Study Of Disney

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Disney’s first international theme park in Tokyo, Japan was not owned by Disney and was a franchise operation built and operated by a Japanese developer (O’Rourke, 2007). As such, the Japanese developer understood their culture better than Disney and made appropriate changes to the park, rides, and merchandise to account for Japanese culture differences. Disney’s future efforts in Europe and Hong Kong would not be as smooth. Following the success of Disneyland Tokyo, Michael Eisner, the then new CEO of Disney in 1984, expressed his displeasure with how passive Disney’s commitment had been with Tokyo Disneyland’s development and operations; considering it to have been a big mistake (O’Rourke, 2007). He announced the planned development …show more content…

Like with Euro Disney, Disney partnered with a local company, in this case, it was a newly formed company created by both the Hong Kong SAR and Disney. Disney felt that Hong Kong could be a jumping off point for further brand penetration into the Chinese market because Hong Kong has a mix of Eastern and Western cultures. Believing it had learned its lessons with Paris, the park would be directly based on Disney’s United States parks in order to not dilute its brand equity. Changes would be made to retail merchandise, live entertainment and dining and performances would be in Cantonese, Mandarin, and English. Disney also employed a feng shui master to help with the layout of the part, utilized the number 8 throughout the park, which is a symbol of prosperity and removed the number 4 from hotel floors and other areas due to its association with death (Okumus, Altinay, & Chathoth, 2010). Despite these considerations, Disney was unprepared for opening day. Mainlander Chinese were relatively unacquainted with Disney’s stories and characters and as such were not sure what to do in the part. The park was also small, taking only 30 minutes to walk through. Disney later made mistakes with holidays for Hong Kong and mainland China that resulted in unexpected surges of attendance that it had not planned

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