Case Study Aldermore

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The public could gain a concern around Aldermore if they had bad press. Aldermore could have bad press due to people not agreeing with the risk policies we have within our business. Due to a lot of other lenders being very strict on what they accept and don't accept is a lot different to Aldermore; we are a lot more lenient on credit and debt, we allow people to have poorly managed credit to a certain extent compared to what other lenders are comfortable to accept. Aside from this, it helps to generate our business name and is a reason why some customers come to us for lending purposes.

We are able to improve this by having stricter policies and not allowing people to come into our business with a history of poor management of mortgages and loans.

Another aspect of bad press we could have is the security we go through. Security never used to be such a huge deal for businesses as it is now; we have improved the way we do things so that we do not give out any personal data …show more content…

We make sure that, when speaking to brokers and applicants of our mortgage process that we ask a lot of detail regarding the case that would not be known off the tip of their tongue unless it is themselves, that we are speaking to. This helps the bank grow with customers that are happy and trust us to keep their data safe. We have a lot of secured processes and procedures for personal data of our customers and do not allow any personal data to be left around the office. If any paper has customer details on we are to place this in a confidential bin based in our office, this is a procedure we all follow as consequences are available if this is not followed to help our bank not gain bad press and to keep the positive reputation flowing. The public may be concerned about if their property is going to be safe in a sense of the company

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