Reverend Billy Graham once said, "Self-centered indulgence, pride and a lack of shame over sin are now emblems of the American lifestyle.” Unfortunately for humankind, today’s society have adopted an insensible idea of civility. As a result, our society today is represented by egocentric individuals that care for no one but themselves. Which makes Todd Schwartz’s theory that the sunlight contains tiny spores that lodge in the cerebellum, making the infected believe they are the center of the universe (Schwartz, 2009). This type of self-centered attitudes seems to be everywhere, but I have personally experienced more often at my workplace. As a cashier of a multinational retail corporation, I have faced some careless, entitled and selfish customers …show more content…
A clear example that shows these irrational attitudes is when prices are higher than expected by costumers. Very often items are moved around the store and left behind in random places creating confusion amount the real cost of an item. By the time the customers realize that their being charged a higher price than what they expect, they usually get very upset and start acting prettily against the cashiers expecting us to match the prices for them. Whenever a customer is really mean to us, our only option is to get customer service manager (CSM) to handle this type of situations. Since most retail markets follow the motto that the customer is always right, employs hands are tied since we are supposed to be polite at all times even though if that means to let others go over our own rights and make us feel inferior. The arrogant attitude of some of this customers led them to believe that they are right and others wrong. So if there is any price that needs to be matched they will not give up until they get their own way creating a big show and if they don 't get their way the will leave furious and threatening never to come …show more content…
Since neither empathy nor compassion is one of the strengths of greedy customers they tend to be very self-absorbed unable to care for others besides themselves. Multiples times before I had customers that will request me to scan faster because they were running late, or hold the lines because they forgot somethings out of their list and they send some else to get for them. This type of attitude is so evident that is not even necessary to work in a retail market to notice this it’s enough to walk through the aisle to see that people will stop in the middle of the lines and leave their shopping carts in the midst of the lines allowing no one else to walk
out the right solutions for that customer. Empathy is one of the qualities that a Customer
Although we all strive to obtain the best in life, we quickly learn that there is much more to life than just filling an empty void with luxuries. This is the prime theme in the narrative poem titled "Pathedy of Manners" by Ellen Kay. Kay uses strong imagery to describe this woman's superb lifestyle and the change of winds that occur as time passes. The woman in this story appears to be everyone's envy, however we quickly learn that perception is not always reality. Material things simply cannot fulfill and empty void of one's life.
Another possible reason for these types of manners could merely just be malice. While it would be nice to believe that all people have good in themselves, seeing how some people treat those who work in retail leaves a gap in that argument.
Have you ever thought about yourself if you are in the fixed or a growth mindset? A fixed mindset person is someone who overcomes obstacles, works hard, and failure does not stop them. On the other hand a person who is in the fixed mindset is someone who is non challenge, gives up, or thinks that success is abuse. In a book called “Mindset The New Psychology of Success” the author Carol S. Dweck talks about different ways we can convert ourselves from a fixed mindset to a growth mindset and the author also talks about the qualities of the growth and fixed mindsets. In a movie“Freedom Writers” the author Erin Gruwell shows us how she was a growth minded teacher but her students were in the fixed minded group. Throughout the school year the students had a fixed mindset but as time went by the students somehow their mindsets into the growth mindset. Freedom writers illustrates the fixed mindsets of the teacher and students and a growth minded teacher who changed everything.
There is a verbal confrontation in the semantic field that talked associations amongst men and ladies are described by miscommunication. There are etymologists, for example, Lakoff and Tannen who assert that there is distinction in how men and ladies utilize dialect. This prompts the contention that maybe it is miscommunication that structures a noteworthy trademark amongst men and ladies' talked collaborations. There are others in any case, for example, Cameron, who differ and guarantee that distinctions are misrepresented and centered around excessively, for reasons other than dialect.
Creating ways to handle problems with guidance approach are very much like a journey to me. Teachers practice guidance when they help children to learn from their mistakes, rather than punish them for mistake they make, and it should not be considered as misbehaviour, but as mistaken behaviour. This reminds us that Child is just at the beginning of a lifelong learning process. At this stage we all make mistakes. Mistaken behaviour is made up of three different levels which in themselves explain each level in the learning process as they lack the experience and interaction to know the difference and therefore make errors in judgement in their actions. The three levels
We live in an increasingly homogenized world full of big box stores that offer convenience and cheaper prices but sacrifice community and character.
We all do things at home that we would never do at work. It could be smoking, imbibing, and many more actions that are not accepted in the work environment but should we be penalized for doing these things outside of work? This is a great question because in this case a plethora of us would be out of a job. The fine line between work and personal life has been wearing away for some time. As work life and personal life start to blur employers are naturally going to endeavor to regulate the comportment of their employees since they now represent their respective compa-nies both in and out of the work place. Regulating people outside of the workplace feels like an assault on individual rights. I can understand some regulation of military or professional sports because their physical condition directly relates to their job performance… but that’s a slippery slope. Unless it is detrimental to the job or poorly reflects values of the vocation personal life is just
There are many types of diverse people classified under various categories. Some people have different types of personalities. They could be classified as extremely manipulative, others as impulsive, and some may not show anything on the outside and have wonderful social skills. These categories help in the understanding of humans. This study is called Psychology and there are many different subfields in this diverse study of the people around us. One subfield that is particularly interesting is personality psychology. Personality psychology is a branch of psychology that studies personality and its variation between individuals.
Customer service by definition is the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business (Lucas, 2012, pg.7). In other words, it’s making the customer pleased so that they keep doing business with you all while making sure that the employees get along and work together well. In every business there is a form of customer service. Unfortunately, it is not always excellent or even decent. Some businesses just either don’t care or possibly just don’t have the training to deal with some of the obstacles that come with dealing with customers on a daily basis. I’ve been in the restaurant business for over 13 years and I can tell you that there are skills that some are born with and others need training on, yet either way they should be used whenever interacting with customers.
It's very well known that a companies success is not only dependant on the possession of a good product or service, but the key aspect to a successful business is excellent customer service. As the market grows, now more then ever companies are emerging, they are offering very similar types of products and services. Successful customer service can be a way a business becomes original and unique, it can be the key to attracting and maintaining loyal customers. Good customer service can start-up a business while bad customer service can harm a company. An average customer that experiences an issue will complaint to 9-10 people about the problem. A customer that received support to their problem and a potential solution will tell at least five
Conscientiousness is the ability to control impulses and use them for goal-oriented behavior. A low score for this trait indicates trouble with inhibiting impulses. Someone with a high score has a greater ability to consider future consequences before acting on impulses. High conscientiousness is favorable in many aspects of life. People who think before acting tend to be wise and cautious, and others may perceive them as intelligent. Instead of acting on the first choice in mind, conscientious people weigh out alternative options. They are able to achieve success through staying on task by planning ahead and diverting attention from distractions. Conscientious people are ambitious, well-organized, and abide by responsibilities, making them
Throughout the world today there are many people who strive to do well and try to create a lifestyle that will sustain them for the rest of their lives. There are many people who do the opposite. Those who do the opposite usually have bad habits that lead to routine and repetition, the convenience to go or do something, and also comfort. These examples can lead to many health problems or even death. Making bad habits is a gateway leading into many other bad habits which can lead into serious problems.
The relationship between personality and behavior. Does our personality cause the behavior to stay calm or go on a rampage? People all over the world have different types of disorders and a certain disorder is called a personality disorder. Arguments from researchers have been made whether or not with someone who has a personality disorder has anger problems and is a danger to others (Davison, 2012). Behavioral problems come from social-cultural influences such as presence of others, the media and peer influences (Myers, 2014).
“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us. -Shep Hyken”. (Morris). Most people know that there is inadequate customer service and excellent customer service. What separates the two? The way you take care of your customers is what will separate the two. If one has attitude and treats the customers in a way that they do not matter most likely they will not come back to the company one works for. Therefore, the company is losing sales. One main