1. Identify and explain specific things that Halamka needs to implement to truly improve CareGroup’s change management process in addition to the actions already listed in lessons #5 and #7. (Hint: the actions listed in those two lessons are NOT sufficient to achieve good change management – other things discussed in the assigned readings and in COBIT are also required). The events that unfolded at CareGroup in late 2002 highlighted the importance of proper monitoring and change management procedures—as well as the value of having a completely independent back-up system (i.e. the paper method). Despite having a capable CIO, the network of CareGroup suffered a significant failure due to the slow accumulation of systemic issues and poor oversight …show more content…
We are recommending they implement an Enterprise Network Monitoring System (NMS). An NMS system uses This product will monitor SNMP traps from all devices on the network and then report them to a central dashboard. We recommend the company start a Network Operations Center (NOC) that conducts automated monitoring for devices going down and also of any configuration changes to devices on the network. Items marked as ‘high priority’ will automatically be messaged to a small NOC team who will oversee the automated monitoring efforts 24x7. Also, make a policy change that stated any network change that is not management approved will be an unauthorized change to the network and grounds for disciplinary …show more content…
This allows for better reporting on change management. The form would also have the necessary field of a Configuration Item (CI), which will server as the unique asset identifier. The CI will help in tracking what devices need configuration changes, but also aid in reporting the number of failed changes to successful changes. Standardized Change management notification email template: We recommend that Caregroup use a standardized change notification email template to notify change management and business group stakeholders the details for an upcoming change. This will help provide a consistent format to communicate updates as well as support the development culture of change management at the firm. Emergency Changes: We recommend Caremark also implement an Emergency change procedure in their change control process to streamline ‘hotfixes’. The streamlined process would bypass approval from the Change Management Council for implementation, however, part of the process would entail a debrief as well as a review of the change to ensure no negative impact and that the ‘hotfix’ conforms to approved configuration
Leading Change was named the top management book of the year by Management General. There are three major sections in this book. The first section is ¡§the change of problem and its solution¡¨ ; which discusses why firms fail. The second one is ¡§the eight-stage process¡¨ that deals with methods of performing changes. Lastly, ¡§implications for the twenty-first century¡¨ is discussed as the conclusion. The eight stages of process are as followed: (1) Establishing a sense of urgency. (2) Creating the guiding coalition. (3) Developing a vision and a strategy. (4) Communicating the change of vision. (5) Empowering employees for broad-based action. (6) Generating short-term wins. (7) Consolidating gains and producing more changes. (8) Anchoring new approaches in the culture.
This essay will critically analyse Care Programme Approach (CPA) assessment and care plan in an OSCE I undertook. By utilising the CPA and sources of current literature, I hope to demonstrate my knowledge and understanding in relation to this skill as well as identifying areas with scope for learning.
One organization that creates and provides standards for healthcare and the implementation of healthcare software is American Society for Testing and Materiel (ASTM). In 2004, ASTM released a standard that would change the interoperability of healthcare software forever. This standard is known as the ASTM E2369, the Continuity of Care Record (CCR) standard. The was first release of CCR was ASTM E2369-4 and was a word document that allowed interoperability between primary care physicians for the exchange of patient summary information (Sween, 2012). The CCR provides “snapshots” of a patient’s administrative, demographic, and clinical information (E31.25, 2012). The information in this snapshot focus on mainly the diagnosis an...
The NHS change model uses a systematic approach and structure to positively engage staff towards implementing change and a detailed approach to plan the change. The eight dimensions of the model, guide the cycle of change by a succession of small steps, allowing for regular reassessment. The NHS change model encourages the use of reassessment to ensure the quality improvement remains focused and maintains staff engagement with the change.
Consulting for the Caring Angel Hospital Working in the health care industry takes a lot of courage and patience in order to deal with different individual’s personalities and to be equipped to handle stressful situations according to the issues at hand. As a senior consultant at the Practical Health Care Consulting firm, my supervisor has instructed me to spend three months at the Caring Angel Hospital. While at the hospital there are a few tasks for improving the quality of care, adding value to the organization, improving employee morale, etc. Although these obstacles will be a challenge, there is an opportunity for improvement. This will allow the Caring Angel Hospital to increase revenue and accomplish the goals that are established.
In Change Leadership, Keagan and Wagner (2006) discuss the many factors of change and the systematic approach to change. Change affects people in different ways. Leaders need to be able to respond to the individual throughout the change process. School Leadership that Works In School Leadership that Works, Marzano introduces twenty-one responsibilities of a school leader (see Appendix A). These leadership responsibilities are used in the two change orders discussed by Marzano, McNulty and Waters (2005).
Within the U.S. Healthcare system there are different levels of healthcare; Long-Term Care also known as (LTC), Integrative Care, and Mental Health. While these services are contained within in the U.S. Healthcare system, they function on dissimilar levels.
...reed that the new note streamlined all of the needed information to one place which made their patient care delivery workflow smoother. There were also minor revisions needed such as the addition of diabetic glucose results, designated driver contacts, and pre-operative sedation medications used. After theses revisions, I completed another workflow assessment of the ASF and found that the average documentation time was approximately 12 minutes.
Successful health care organizations succeed because their leaders are able to identify technical and adaptive challenges, and then strategically adapt to these challenges. Health care organizations who fail miserably, fail because their leaders do not have the ability to adapt as well as notice the heat temperature boiling in their organization. The harder they push the harder they fall. The health care organization and health care system that most exemplify this failure is Care Group health system and its joint hospitals BID (Beth Israel & Deaconess Hospitals). Beth Israel Hospital (BI) and Deaconess Hospital both started as profitable hospitals; each having their own culture and own business models.
Health Care workers are constantly faced with legal and ethical issues every day during the course of their work. It is important that the health care workers have a clear understanding of these legal and ethical issues that they will face (1). In the case study analysed key legal and ethical issues arise during the initial decision-making of the incident, when the second ambulance crew arrived, throughout the treatment and during the transfer of patient to the hospital. The ethical issues in this case can be described as what the paramedic believes is the right thing to do for the patient and the legal issues control what the law describes that the paramedic should do in this situation (2, 3). It is therefore important that paramedics also
The cost of Medical equipment plays a significant role in the delivery of health care. The clinical engineering at Victoria Hospital is an important branch of the hospital team management that are working to strategies ways to improve quality of service and lower cost repairs of equipments. The team members from Biomedical and maintenance engineering’s roles are to ensure utilization of quality equipments such as endoscope and minimize length of repair time. All these issues are a major influence in the hospital’s project cost. For example, Victory hospital, which is located in Canada, is in the process of evaluating different options to decrease cost of its endoscope repair. This equipment is use in the endoscopy department for gastroenterological and surgical procedures. In 1993, 2,500 cases where approximately performed and extensive maintenance of the equipment where needed before and after each of those cases. Despite the appropriate care of the scope, repair requirement where still needed. The total cost of repair that year was $60,000 and the repair services where done by an original equipment manufacturers in Ontario.
Managing Change: Who Moved my Cheese? Darrin Ruble National University Managing Change: Who Moved my Cheese? Rashid-Al-Abri (2007) claims that change in the healthcare industry has been a dramatic phenomenon that requires the personnel to accept changes or they will be surpassed by them. Therefore, there is the need to follow the steps of change: evaluation, planning, implementation, and management. The characters are different, but the individual control that these characters display plays a fundamental role in the acceptance and the administration of change.
...mplications that allow for opportunities of change. One of the presumptions is for training and staffing (Shi & Singh, 2012). With the utilization of health care improvements, the staff will need additional instructions on the performance of equipment and how to efficiently achieve the desired results. Managers or supervisors recognize the need for supplemental staffing and training to optimize patient satisfaction and quality of care. The health care administrator must also focus on changes in insurance policies and rules governing the provision of medical assistance (Shi & Singh, 2012).
Hayes (2014), encourages change managers to keep an open line of communication with employees. Although these ones may not agree or support the upcoming change, they value the information being given to them at the onset and may eventually tolerate or accept the change. Therefore, it is important for change managers to not only communicate with employees, but provide relevant information, as the quality of the communication is of the utmost importance.
The world is constantly changing in many different ways. Whether it is technological or cultural change is present and inevitable. Organizations are not exempt from change. As a matter of fact, organizations have to change with the world and society in order to be successful. Organizations have to constantly incorporate change in order to have a competitive advantage and satisfy their customers. Organizations use change in order to learn and grow. However, change is not something that can happen in an organization overnight. It has to be thought through and planned. The General Model of Planned Change focuses on what processes are used by the organization to implement change. In the General Model of Planned Change, four steps are used in order to complete the process of change. Entering and Contracting, Diagnosing, Planning and Implementing, and Evaluating and Institutionalizing are the four steps used in order to complete the process of change in an organization. The diagnostic process is one of the most important activities in OD(Cummings, 2009, p. 30).