Building Rapport And Active Listening Skills Case Study

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Building Rapport and active listening skills (pt 2) 1. Provide a short response of how the use of each of the elements of active listening assists you to be a more effective support worker. (50 words each) Using active listening assists in being a good support worker as active listening helps our clients feel comfortable each element of active listening plays it own role elements of active listening include being interested, being responsive, keeping on track, testing your understanding, evaluating and being neutral. Being interested: in active listening it is important that we are investing in what the client is saying. That we are not only listening to what is being said but showing that we are interested. This involves using eye contact …show more content…

Explain how active listening and effective questioning can help support workers to communicate with others. Include an example of how you can demonstrate these techniques. (80-100 words) Written information must: List 6 tips Active listening and effective questioning supports workers to work in a way that is constructive and leaves clients feeling not only listened to but also understood, and then beyond that helps clients to feel like they received appropriate support from there workers. If we are listening well to a client we will know what support is suitable to that individual. I can demonstrate these techniques professionally by being attentive asking questions that probe only (when necessary) letting the client lead the conversation providing safe place and responding when required. 6 tips for active listening and effective questioning include. 1. Always ask open questions so they your client will give an in-depth response. 2. Show attending skills by nodding and agreeing. 3. Clarify with client they you have received the information correctly “do you mean”? 4. Leave judgment behind before you engaging with a client. Remind yourself that everyone has different beliefs and views. Remain neutral in body language 5. Give verbal feed back ... “I understand” “I

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