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My objective is to apply Stephen Covey’s, “Habit 5: Seek First to Understand, Then to Be Understood” in my personal and professional life. I have always been the type of person who wanted to their point across without listening or understanding the entire situation first. Covey (2013) stated that most people typically seek first to be understood and do not listen with the intent to understand; they listen to with the intent to reply (Covey, pp. 251). The “Seek First to Understand, Then to Be Understood” concept will change my perspective of trying to change others’ perspective without interpreting or understanding their logic or situation first by listening empathically, and then seek to be understood.
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I selected Covey’s, “Habit 5: Seek First to Understand, Then to Be Understood” concept because I am ready for a change from always being one sided. I want to understand and view the entire picture as a whole to fully gain the information needed to make a difference personally and professionally. I feel like the only time I am open for a change is when it is in favor of my own perspectives, especially at work. I want to be able to empathically listen to others’ ideas and understand those ideas to learn new things and build strong relationships. Covey (2013) mentioned to learn how listen empathically; one must listen
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Employees are constantly approaching me with questions or concerns on a daily basis. I usually shut them down because I do not care to listen or do not have time. Many of their issues could have been solved beforehand if I took the time to listen and understand what they were trying to express. When you listen with empathy to another person, you give that person psychological air. And after that vital need is met, you can the focus on influencing problem solving (Covey, pp.
Understanding other people’s perspective is vital when it comes to making someone a more informed and a more sympathetic person. For example, in politics, there are two main sides; the democrats and the republicans. These two sides almost never see eye to eye, but when they see from the other’s point of view, an agreement can be made.
Most of us think that we listen well, but we don’t. Not really hearing what others are trying to say can get costly. When people don’t feel heard they tend to get irritated, confused, and pull away from each other. In the book, “Why Don’t We Listen Better?” Petersen describes in detail communication in five sections. Petersen’s communication consists of two people who connect on a gut level through a respectful talking and listening interaction. One person takes the role of the talker and his or her goal is to share his or her thoughts and feelings. The other person takes the role of the listener and clarifies what the talker says in a safe and understanding environment.
Listening is defined as having the skill to effectively comprehend the information that is being transmitted by the other party without being distracted, thinking about what your response will be to the speakers’ comments or interrupting the person that is speaking. The effective use of listening skills among leaders and employees is extremely beneficial for every organization. When leaders are able to communicate properly and the employees are listening effectively, the corporations’
First, I enjoy people. That is why I like an "open door" policy. People must first know that you care before they will open up. I remember a former lunchroom employee who dropped by the Central Office one day. The receptionist informed me of her and stated “She has asked for help from the last two Superintendents but she will not listen.” I asked the receptionist to inform her that I would be with her in just a few minutes. I then pulled her personnel file. She had worked in a lunchroom where she injured her knee. According to the court settlement, her attorney encouraged her to resign and to accept a $30,000.00 settlement. She did and he took half. I went out to the waiting room and asked the lady to come into my office. I sat
.... Through the evaluation of reactions from both myself and others, I have realized the significant impact the misuse of a particular listening style may have. These effects reach beyond social and professional environments, and in some cases may produce unintended negative effects with family. I had not realized that the two listening styles I use most commonly could be so incredibly polarized when it comes to employing critical listening. As a result, I have devised appropriate steps which I feel will assist in creating a more balanced conversational environment and improve my overall effectiveness in communication. I was surprised to discover that my listening styles are not always conducive to the environment in which I am listening; however, I am consequently compelled to take the steps necessary to achieve higher-quality communication in every aspect of life.
Listening can be defined as empathy, silent, attention to both verbal and nonverbal communication and the ability to be nonjudgmental and accepting (Shipley 2010). Observing a patient’s non-verbal cues, for example, shaking or trembling may interpret as an underlying heart condition that may not have been addressed (Catto & Mahmud 2012). Empathy is defined as being mindful of and emotional to the feelings, opinions, and encounters of another (Merriam-Webster Online Dictionary 2009 as cited in Shipley 2010). Providing an environment conducive to nonjudgmental restraints allows the patient to feel respected and trusted whereby the patient can share information without fear of negativity (Shipley 2010). For example, a patient who trusts a nurse builds rapport enabling open communication advocating a positive outcome (Baker et al. 2013). Subsequently, repeating and paraphrasing a question displays effective listening skills of knowledge learned (Shipley 2010). Adopting a therapeutic approach to listening potentially increases the patient’s emotional and physical healing outcomes (Shipley 2010). Nonetheless, patients who felt they were genuinely heard reported feelings of fulfilment and harmony (Jonas- Simpson et al. 2006 as cited in Shipley 2010). Likewise, patients may provide
It is this capability of the management to cultivate communication that is important towards effective engagement with the employee (Albrech, 2011). It is not just a one-sided affair of a company engaging employee, but also mutual loop where the employee is also engaging the company. After all, it takes two hands to clap. “Voice must be approached in a genuine and authentic way, and treated as more than just a cosmetic exercise. An authentic use of voice means that when the employee is invited to speak up, the company in return will both listen and will respond to what the employee says, even if just to explain why they cannot carry out a request for change. Feedback is vital and action must be seen to follow.” (Dromey et al, 2012, p.17).
Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.
Listening is the process of selecting, attending to, creating meaning from, remembering and responding to verbal and nonverbal messages. I tend to not listen well when I’m angry or tired, and also when my mom tells me something she’s already told me before. I think sometimes I don’t listen to my mom because I experience listener burnout which means being weary of listening to other people. I believe I experience this because she has already told me something several times and I grow weary of hearing the same thing over and over. This affects me because my mom is my elder and I should listen to her because she is older and has obtained more knowledge about situations and events than I have. Also, I need to listen to her more because she is not going to tell me anything that would hurt me. My plan to alter my listening skills is to use the three steps presented in Chapter 5, stop, look, and listen. To stop I should not attend to off- topic self-talk by putting my own thoughts aside and make a mindful effort to listen; second I should look by examining nonverbal cues of those involved in the communication; I also need to accurately interpret nonverbal messages to help note what someone is saying verbally and nonverbally. I can also interpret nonverbal messages to receive the Meta message which is a message about a message. Finally, I should listen, and not only
When a person approaches you with conversation, they should always feel comfort knowing they are being listened to. I believe in this generation, even with myself, I sometimes have trouble giving my full attention in certain situations. These days people are so eager to let someone finish speaking so they can say what they want to say, rather than take in what they are being told and respond to it directly. This is something that I believe everyone, including myself should work on. Also, you should acknowledge what someone is telling you and clarify when you are confused in order to avoid making mindless errors which can lead to assumptions, or if you work in a medical work place even cause misdiagnoses or assessments. An example that many people may notice in their daily conversations of non-therapeutic communication is when one person is always changing topics during the conversation to something they’d rather talk about, or even judging others on their opinions especially before they can explain why they see something a certain way. This is a problem with communicating because it is more focused on one person rather than equal communication between two or more
Listening and understanding what others communicate to us is the communication process needed for interpersonal effectiveness. If you listen well, you will understand the meaning of the message. If you are unfocused, you will not know most of what the other person is saying. However, there is a range of listening skills that can be learned to develop the communication effectiveness. Firstly, encouraging listening points to the listener that is willing to do more than listen. Usually it provides feedback that supports speakers to say more. Fur...
There are five concepts of listening that play an important role in the communication process. Sharpening our listening skills can benefit our professional lives and our customer service skills. Various techniques can help us improve our listening skills. Active listening involves sitting forward, making eye contact, nodding to prompt the speaker, asking clarifying questions, and taking notes. Distractions and personal biases can hinder our ability to listen effectively. Furthermore, effective listening is directly related to memory; improving our listening skills and practicing memory techniques often can dramatically increase our ability to capture the speakers message.
Let’s explore why listening is so critical. “Adam listened to Eve. In that first spoken word message and all since, no communication occurred until there was a listener. It follows, then, that there has become a much-heightened need to listen. We must understand the fundamental relationship involved, we cannot escape it” (Mills 1). The characteristics of good listening skills can be best understood by using the acronym MASTER. The “m” refers to mental. Mental is the ability to slow down and strategically control our ability to listen. “A” refers to active. Being active utilizes constructive listening responses and constant practice can keep this sharp. The “s” refers to sustaining attention. Experienced concentration is crucial for sustaining attention. “T” refers to target. There are four types of potential listening targets; responsive listening, implicative listening, critical listening and nondirective listening. Responsive listening is the agreement between listener and speaker. Implicative listening involves carefully understanding what is implied by hearing what is said. Critical listening is the process of coming to the point of a subject by clearing away all the non-important information. Nondirective listening is fully hearing the speaker out. The “e” refers to eliminating t...
Empathy also assists me to be helpful to my workmates. If I put their feelings at heart, I will manage to assist them when need be. They could have problems not only at the work place but also in their social life. This may be a hindrance to their productivity at work. In this case I can step in on their behalf. By being helpful to my patien...
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.