Abercrombie's Flat Brand Image

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The Albany-based fashion retailer Abercrombie & Fitch (A&F), once renowned for selling sexy tight shirts to teen, has reported sales of $685.5 million for the quarter, down by $20 million compared to a year ago. The once popular apparel retailer is now in serious trouble as sales have plunged, along with their stock at a sixth year low. Some believed the blame for Abercrombie’s flat sales was related to their former CEO Mike Jefferies who stepped down December 2014. The highly discriminatory CEO was criticized for his comments about wanting “cool, good-looking people” to wear his company’s clothes. Today as the company’s clothing has fallen out of fashion, only 13% of people still shop at Abercrombie, with the other 36% stating rarely and 54% replied to never shop there. …show more content…

The public perception of Abercrombie has been tarnished by their former CEO Mike Jefferies; they are now known as a bully corporation whose brand run smaller in size. Abercrombie main focus should be to restore their brand image being the “cool kids” brand once again. Abercrombie will collaborate with UNICEF, a non-profit organization that provided lifesaving aid to children; this will improve the company’s public image. Abercrombie will also start hiring more people of color. As in 2014 the company faced a lawsuit, as 90% of their model were Caucasian. Abercrombie will also increase their customer base, by promoting new sizes (over size 10), new products, and new markets. With 45% of digital buyers worldwide base their apparel spending on reviews, comments, and social media feedbacks, Abercrombie should start weighing on social media impact as 51% of young adults are connecting with their favorite brand via social network. Abercrombie can use the power of social media in marketing to increase their brand image, by letting our target audience know the positive change Abercrombie is

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