Custom Fabricators, Inc. Case

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Custom Fabricators, Inc. Case

As Ben Lawson, CEO of Custom Fabricators, Inc., drove back to his home

in South Indianapolis, he thought about the day.

I’ve done a lot of business with Orleans Elevator in Bloomington over

the years but just wonder how long this will continue. I have much

invested in my manufacturing plant located right next to their plant,

but now that United Technologies [the parent company of Orleans] is all

into this FreeMarkets Internet purchasing system, I just wonder how long

they are going to be interested in keeping me in the supply-chain loop.

It’s been a good business over the past few years. I was in the right

place at the right time when Orleans got into just-in-time and lean

manufacturing in the late 1980s. Initially, I was just making the

control panels for the elevators. It was interesting to walk into a new

building, get on the elevator, and see my company’s handiwork in that

beautiful stainless steel panel that houses the buttons for the floors

on the building. I could take a lot of pride in the craftsmanship even

though it was largely a technology thing. That new numerically

controlled machine tool that I purchased in 1985 made making the holes

in those custom panels easy. We are still making beautiful panels.

Since that time my company has gotten a lot of other business from

Orleans. We now make all kinds of special brackets and panels for the

plant. This has been great for us over the years. We have set up a very

efficient process for fabricating exactly what the plant needs in these

parts with very little lead time. For most items, Orleans simply gives

us the production schedule for elevators being shipped over the next

month, and we make the required parts automatically. We know exactly

what they need based on their schedule. Of course, it is easy to modify

things for the specific needs of a particular elevator order.

The business has changed over the past few years, though.

“Outsourcing” is now the big game. Orleans is much more interested

in whole subassemblies rather than just the parts. We now make that

entire control panel, complete with the buttons and the wiring harness.

One of our biggest money makers is the elevator motor housing. This is a

massive box that contains the motor and control electronics for the

elevator. The motor housing electronically connects to our control

panel. We custom fabricate each of these in our shop and ship them

directly to the site where the elevator is being assembled. The Orleans

plant never even sees them.

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