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Importance of leadership
Importance of leadership
Importance of leadership
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Andy Garafallo has made his mark in the restaurant industry. His extensive knowledge coupled with a genuine appreciation for customers and staff have, in large part, contributed to 25 years of success. At the core of Andy’s approach to business is a philosophy that centers on integrity and ethical choices. In this regard, Andy’s focus on consistency and customer satisfaction has played a major role in his longevity in the industry. Andy’s supportive approach to staff management has also aided in his overall success. In taking on the position as both teacher and coach, Andy has been able to mold individuals into effective employees, enabling them to excel within his business and the industry as a whole.
Employee Deficiencies
Recently, Andy has noticed deficiencies in three of the staff members who make up his management team. Although Danielle, Kelly and Patrick have been with the restaurant for a number of years, Andy has identified areas of improvement in an effort to support the company and further the skills of each individual staff member.
As the senior employee, Danielle has developed strong social judgment skills inline with Andy’s customer service philosophy. Unfortunately however, Danielle has lower general crystalized cognitive ability as it relates to working with numbers. While her social skills benefit Danielle’s direct contact with customers in the front-end of the restaurant, a difficulty with numbers limits her ability to solve problems related to billing inquiries and front-end budgeting.
Kelly, who works in the backend of the restaurant, excels in her responsibilities of ordering for the kitchen as well as in food preparation. Although Kelly has a high level of motivation in relation to complet...
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...leadership contributes to organizational success. Assisting Danielle, Kelly and Patrick in improving their leadership weaknesses will likely enable Andy to improve the overall operations of the restaurant. While Andy’s is restaurant is currently successful, attention to deficiencies in his own personal leadership style may be necessary in the future. Preparation for a time when critical examination of profit margins is necessary will enable Andy to maintain his success for the next 25 years.
Works Cited
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Stephen Boos has worked in the food service industry for over 30 years. He started as a bus person and subsequently trained as a chef’s apprentice. Steve’s mother believed that a college education was something that everyone should receive. She felt that a college degree was a good investment in Steve’s future. In 1976 at his mother’s insistence, Boos moved to Northeastern Ohio to attend Kent State University where he earned a bachelor’s degree in business administration. After graduation, Steve began working for East Park Restaurant as a line cook. Using his education as a foundation, Steve made a point to learn everything he could about running a restaurant, from cutting meat to the bi-weekly food and beverage orders. His versatility, keen business sense, and ability to control costs resulted in Steve’s promotion to General Manager, as role he has held since 1995.
He plans to be innovative with new technology, and hopes that his employees will adapt well to the change. As a leader, he must now prove that he can be a strong leader to his employees of the deli and ski emporium. To be a successful leader and gain relationships with his staff he needs to understand his role as a leader and be a role model to those under him. As a leader he needs to build relationships with his employees using communication. He must find ways to motivate and empower his employees to make sure they maintain full potential. Joseph will look at all aspects of staff members like including cultural diversity. To work at highest performance possible and keep up the good satisfaction ratings from customers he will need to use the knowledge that George has of the Deli business to accomplish all of these things. Dunn knows that this expansion is not going to be easy, but with help from George and building successful relationships with employees he can become a stronger organization and make his dream come
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Chad Miller, manager of Buffalo Wild Wings in Dubuque, excellently showcases leadership characteristics each time I work with him. Throughout my one and a half years working underneath him, I have witnessed many great exchanges of leadership from Chad to customers, employees, and his other managers. He remains professional, shows his passion for the sports within the restaurant, as well as the food and atmosphere, clearly communicates effectively, and has inspired many people to move up within the company. However, another great example of leadership comes from the Director of Student Life, Diversity, and Leadership of Northeast Iowa Community College, Kara Popp. She exudes professionalism, while maintaining a light atmosphere during the time I work with her. Her communication style clearly shows her passion for the school by consistently instilling excitement and enthusiasm into her audiences. As president underneath of Kara, I have transformed into a proper leader. Although my previous leadership experience, as an 18 year old manager at a McDonald’s restaurant, showed my immaturity throughout my tenure, but beca...
Restaurant manager is a responsible position and career which has several opportunities to accomplish. The manager has to manage the whole restaurant staff, has to be flexible in approach and promote motivation and performance among them for better restaurant productivity and profits. Complete dedication is essential to reach highest position in management and for this the person has to settle certain goals and improve the skills, values and qualities with time and market demands (Brawer eta l., 2012).
Leadership at times can be a complex topic to delve into and may appear to be a simple and graspable concept for a certain few. Leadership skills are not simply acquired through position, seniority, pay scale, or the amount of titles an individual holds but is a characteristic acquired or is an innate trait for the fortunate few who possess it. Leadership can be misconstrued with management; a manager “manages” the daily operations of a company’s work while a leader envisions, influences, and empowers the individuals around them.
The early days of Uris Hall’s dormitory kitchen were characterized by excellent food and a content, tight-knit staff. The employees’ feelings of satisfaction and utmost commitment to their jobs are best explained using Herzberg’s Motivator-Hygiene Model. This motivation theory relies on the assumption that satisfaction and dissatisfaction in the workplace are independent of each other, and a different set of factors is responsible for causing each emotion. One motivating factor is the employees’ sense of achievement in their work. The case stresses that the eleven women who worked in the kitchen felt a consistent sense of pride in their labor; they went to great lengths to ensure superior quality
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Northouse, P. (2010). Leadership: Theory and practice (5th ed.). Thousand Oaks, CA: Sage Publications, Inc.
Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant, it is also essential that management focus on its public relations as well as its sales and marketing strategies.
Successful leaders exhibit a series of qualities and characteristics, which drive their success. Whether these qualities are innate, natural, learned or trained is the premise of this work. There is overwhelming research that may be provided to support various schools of thought regarding leadership development. This work will discuss my personal perspective regarding leadership development, examine leadership theory and characteristics in order to evaluate the origin of strong leadership and reflect on the importance of leadership in higher education administration.
(2011). Becoming a leader: Early career challenges faced by MBA graduates. Academy of Management Learning & Education, 10(3), 452-472.