Case Study Faith Hospital

Faith Hospital is in need for some positive changes. As with many health care institutions the need to change to better meet the demands and expectations of our patients and our community is always there. These changes will help Faith hospital become a stronger force within the medical community. And allow our staff to continue to serve and help others live longer and healthier lives for many years to come.

This hospital needs to be run without an operating loss. To do this we will have to make some changes in policy and in how this hospital functions. We need to reach the expectations of our mission statement:

"With the foundation and commitment of our spiritual heritage and values, our mission is to promote the health and well-being of the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the same vision and values."

In order to continue to achieve the quality of care that has become a standard here at this institution we will need to either increase our patient population significantly or to reduce our fixed costs by 15% in one year, to continue to break even. We must do this and continue to serve all our patients in the manner that our board has defined through our mission statement.

There are several issues that need to be addressed to help bring the organization back into the black and in line with the high standards required by our board. The first issue is the fact that DNR or Do Not Resuscitate orders have not been handled properly. There have been instances of physicians not following these orders, or the misplacement of these orders. Another issue is that policies have not been sufficiently put in place to define what to do with patients that arrive without insurance. These policies should be so clear that misunderstanding the policy would be impossible. The last issue is that we have growing costs, and reduced patients, to keep this institution running we need to increase our reimbursement rate per patient.

Although these problems may seem insurmountable in any period of time, they are not. We can fix these issues by implementing a few changes and modifying the way we communicate and understand the business.