Analysis of Sing Tel 4G Services in Singapore: ´When You Need Speed Now’ Campaign

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Last year, SingTel introduced its brand new 4G services in Singapore. To engage demanding and frustrated consumers on the possibilities and speed of the new 4G services, SingTel launched the ‘When You Need Speed Now’ campaign. The campaign began with a couple of print ads (refer to appendix) before it was rolled out on Twitter, with a Twitter hashtag (#Need4GSpeed). The social media campaign was done in partnership with multi-talented Singaporean comedian Hossan Leong.

The campaign started at 9.00 a.m. on March 14, 2013, HHHHH took over SingTel’s Twitter handle and invited SingTel consumers to share real-life instances when having a high-speed 4G connection will come in handy, using the hashtag #Need4GSpeed. After the invitation was sent out, suggestions flooded SingTel’s Twitter. Hhhhh and his team then took the wittiest ideas and turned them into improvised comedy skits which were then published on SingTel’s YouTube channel and Twitter within minutes. In that short 9 hours of the campaign, 23 videos were uploaded, accompanied by many more tweets and images to keep the conversation moving.

For this campaign, SingTel tapped on the increasing social media literate population in Singapore to build awareness of the possibilities and speed of its 4G services on its social media platform. It created a Twitter hashtag, #Need4GSpeed, to get consumers to discuss the advantages of having 4G access.

The campaign goal was to build awareness on the ‘When You Need Speed Now’ campaign. The campaign objective aimed to increase awareness, reach and brand conversation of SingTel and its latest 4G services. The goal and objective were clear in SingTel’s use of social media created a platform for consumers to voice their opinions and expec...

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...am, Gap posted a message to its Instagram account, inviting the first 15 commenters to take part in a ‘What I Wore Today’ (#WIWT) challenge. The 15 respondents that agreed to take part in the challenge then each received a message, asking them to upload their outfit of the day along with the hashtag #WIWT, to win a limited addition Gap product. This challenge created buzz and huge amount of positive sentiment among Gap’s Instagram followers, bridging and maintaining the relationship between Gap and its customers even further.

Instagram’s direct messaging function works differently from Snapchat as the photos or videos send will not be deleted after 10 seconds. This gives Instagram users the opportunity to continue the conversation without having to come to an end, which makes it a more viable option as a social media platform for brands’ advertising strategies.

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