Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Short case study on total quality management
Short case study on total quality management
Short case study on total quality management
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Short case study on total quality management
Abstract
William Edwards Deming was known to many as one of the "Great Quality Pioneers." He was born in Sioux City, Iowa and eventually became a statician. He attended school in a one room school house where he got his education early. He studied with Walter Shewhart for many years and used his theory of statistical control as the basis of his own work. He eventually went off to college and ended up with his Doctorate degree. He made an impact on Japan helping them to get their economy back together after WWII. After working in Japan he came back to the United States and was professor at many different colleges. His big break in the United States was when he did an interview on NBC showing the progress that he had made in Japan. After this he signed major contracts with major corporations like General Motors, Ford, and Florida Light & Power. He was known for his 14 Points, System of Profound Knowledge, and Seven Deadly Diseases. Deming lived a long and successful life. His life ended when he was 93 years old with his family by his side.
William Edwards Deming was known to most as one of the "Great Quality Pioneers." He was born in Sioux City, Iowa in the 1900's. During his lifetime Deming made quite a difference in improving production in Japan as well as the United States. He was most known for his 14 points to help improve production. With his 14 points, system of profound knowledge, and seven deadly diseases many businesses improved significantly. Deming, a statistician, popularized and put into practice the concept of quality control originated by Walter Shewhart of Bell laboratories in the 1920's. (Current Biography Yearbook, p. 155). This concept was a forerunner for Total Quality Management or TQM.
Deming ...
... middle of paper ...
...l of Technology from President Reagan in 1987. There are other awards and certificates that he earned but these are some of the important ones.
Deming was considered a quality guru. He strived to make top management and subordinates equal. Some even considered him anti-management. He just wanted equal working conditions for all. He taught that top management was important but the subordinates are what make the business run. He lectured these same points, diseases, and systems until his life ended.
References
Brundoge, Kip (1993). W. Edwards Deming. In Current Biography Yearbook (p.155-
158). New York: H.W. Wilson Co.
Gitlow, Howard (2006). W. Edwards Deming. In World Book 2005 (Vol. 5, p. 119).
Chicago, ILL: World Book Inc. a Scott Fetzer Co.
Omachonu, Vincent, & Ross, Joel. (2004). Principles of Total Quality (3rd Ed). New
York, NY: CRC Press
Second accomplishment is that Johnson co-authored 26 scientific papers. Her social influence as a pioneer in space science and computing got her status as a role model for a life in science. Some awards she got was Honorary Doctor of Laws in 1998. In 1996 she was the outstanding alumnus of the year. Some of her recent awards was in 2015 when she got the presidential medal of freedom. One last award that she received in 2016 was the Presidential Honorary Doctorate of Humane Letters from West Virginia
The Japanese were using a variety of manufacturing improvement processes, like kaizen and poka-yoke, but it took time for them to be recognized and brought back the U.S. by individuals such as Edward Deming. Meanwhile, other business managers were also looking for ways to enhance quality and speed up production. In 1951, the concept of total quality management was introduced along with its quality circles. In 1982, Tom Peters’ book In Search of Excellence shook the industrial world by making companies look seriously at their production mode. Statistical process control (SPC) was also making a comeback in industrial areas. Ford Company started to look seriously at was happening with automobile production in Japan.
He quickly saw the mistakes, accepted them, and fixed them. This quickly and helpfully established a culture of learning which innovated the way people worked.
Jackson, Donald Dale. “While he expected the worst, Nobel hoped for the best: The inventor of dynamite was a gloomy skeptic who left a legacy that honors achievement." Smithsonian Nov 1988: p201. General Reference Center Gold. NC LIVE. Wake Technical Community Coll. Lib., 3 Mar 2002. http://www.nclive.org
MacArthur, Douglas. “Duty, Honor, Country.” Sylvanus Thayer Award Acceptance. West Point, NY. 12 May, 1962.
...and his passion for the car industry to merge two car companies together in order for them to benefit from each other at a precise time in the market when he was able to be successful. He understood the problems the company faced, the demand in the market, and he had a clear vision on how to solve it. He gave himself timelines and goals and each were met with great success.
The Deming Application Prize, established in honor of Dr. W. Edward Deming, is awarded to companies that continually apply Company-Wide Quality Control and have achieved a certain quality standard (ibid.). The focus of this award is quality achievement of Deming's 14 points, which are verified through the use of statistical methods. The judging criteria consist of 10 major categories (ibid.): (1) policy and objectives, (2) organiza...
...gories including physics, chemistry, physiology or medicine, literature, peace, and economics. The Prize is awarded to those who have made valuable contributions to the “good of humanity.”
First of all, the top management was clearly aware the importance of quality control. The company is one of the earliest companies to bear a vision of quality control in China. And the GM had attended modern management training from overseas, which made him focus on the establishment of quality control procedures.
Juran, J.M., "Japanese and Western Quality A Contrast," Quality, January 1979, pages 8 12; and February 1979, pp. 12-15. Juran, J. M., "The QC Circle Phenomenon," Industrial Quality Control, January 1967, pp. 329-36.
... of the production line. “The quality of a leader is reflected in the standards they set for themselves.” The floors on the factory floor are more likely cleaner than your home and people have been quoted numerous times saying they would eat off the floor it is so clean. The standardization process Kroc set to maintain quality control was unprecedented for his time and helped launch him into the untouchable of entrepreneurs.
In conclusion Dr. William Edward Deming was a brilliant person who knew how to communicate his procedures and philosophies about quality and process improvement. His ideals have been applicable since their inception and remain in reference today. With the use of PDSA, the Seven Deadly Diseases and the 14 points of quality management, individuals and organizations alike increase their potential to flourish.
The performance measurement should be built around quality and quantity. I recommend to record production statistics such as number of products and number of defects for each individual or team. The performance of each team should be evaluated by the management. The team which produces the highest quality and quantity will be awarded to encourage a quality focused culture. The team who demonstrates the most significant improvement based on the metrics will also be recognized.
the character of determination, and throughout his career he had many failures time and time
Ishikawa is also known for his key ideas in user friendly quality control, the implementation of quality circles, and his emphasis on the internal customer. Ishikawa took an alre...