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Cultural dimensions of doing business internationally
Cultural dimensions of doing business internationally
Cultural dimensions of doing business internationally
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One of Baskin-Robbins’ largest divisions is in Japan according to their 2014 annual report. Baskin Robbins’ key markets a mainly in Asia and the Middle East region. In Japan, there are 1,170 restaurants that has been last accounted for in 2014. The restaurants in Japan has a total sales report of 20%. Baskin-Robbins does business in Japan through a 4.3% ownership in a Baskin Robbins brand joint venture. Before describing the benefits of having a comparative advantage in Japan, understanding the meaning can help explain it in further detail. Comparative advantage is what is known as the “foundation concept of international trade”, it refers to the superior features and unique benefits it has in global competition.
Japan was one of the first
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international country that Baskin- Robbins’ opened in, and it helped build their global presence. About 37 years ago it started and continued to increase in ice cream shops developing. Japan has a great relationship with Baskin Robbins and continues to grow till this day. Baskin Robbins franchises in Japan had great leadership initiatives and the owners had innovative ideas during training and development which helped the store locations progress. Another comparative advantage that Japan has is having a superior base of knowledge, this country is very talented, so doing business with Japan will be a benefit to their sales. Not only does knowing the comparative advantage help with the dynamics of the corporation, it is also the competitive advantage. Competitive advantage is defined as the foundation concept that explains how individual firms gain and maintain distinctive competencies, that are relative to competitors, that can lead to the best performance. In regards to the definition of competitive advantage, some things that Baskin Robbins does in Japan that puts them ahead of other companies are, having many different flavors, the worldwide ones and flavors common in Japan. For example, a Japanese flavor called “Mont Blanc & Crème Brulee” is a marron flavor of ice-cream that consist of burnt caramel ribbons containing ice-cream custard. This is not common in the United States but is a common flavor in Japan. They do not only just depend on the local flavors, but Baskin Robbins uses the method of local responsiveness which has helped them be successful for so many years. When we mention the term local responsiveness, this means that the company Baskin Robbins realizes that they have to adapt to the local culture depending on what country they are in. In this moment we are speaking about Japan, some cultural aspects that Baskin Robbins in Japan has are incorporating their holidays that they observe. For example, culture day is observed in Japan in November, Baskin Robbins does different deals or have coupons for their customer base during month. Baskin Robbins tries to be apart of the local area so they can grow their business. Even though Baskin Robbins first started in America, they knew they had to expand to achieve maximum profit. The international market is so big that they have many options to get exposure in a country. With having a comparative and competitive advantage in Japan, Baskin Robbins can attain a competitive edge within the marketplace.
With the knowledge base of the Japanese managers, which helps the business continue to grow and the local responsiveness that Baskin Robbins incorporates in their entry to market process it proves that Baskin Robbins has a competitive edge in their market space. Another factor that shows that Baskin Robbins has a competitive edge is because they are strategic thinkers. When they first entered Japan 37 years ago they merged with a local company called “Fujiya” which made it easier to enter the Japanese market base. Baskin Robbins thought of different ways to appeal to the customer base and kept in mind that in different countries there are many different techniques. In Japan, Baskin Robbins also has to compete with the local companies so they have to make sure they capture the essence of …show more content…
Japan. 2. Evaluate this MNE and establish whether are they enjoying specific benefits from multinational and/or regional Integration treaties (NAFTA, ASEAN, APEC etc.) (1-2 pages) Zakiya Martin Many countries around the world have a multinational or regional treaty which can come to a benefit for companies like Baskin Robbins. In Japan, they have the Asia Pacific Economic Cooperation (APEC) and this organization promotes free trade through out the Asia-Pacific area. There are 21 countries apart of this treaty which varies from Japan to even the United States. This treaty has helped companies like Baskin Robbins to afford to open international locations. APEC made business transactions 6% cheaper. Another benefit for Baskin Robbins was the idea of a joint venture which they did in Japan. They were able to gain local acceptance and became able to gain the benefit of doing business within Japan. Without these type of treaties in place it makes doing business in certain countries more expensive than they can be.
The Asia Pacific Economic Cooperation made it more affordable for Baskin Robbins to continue business in Japan. Since the United States is apart of this treaty it makes it a lot simpler for United States companies to do business in foreign countries. Since the treaty incorporates free trade benefits and the past business done with the United States, Baskin Robbins is able to conduct business. The culture of Baskin Robbins as stated before is following the culture of the country they are in, so they do not take away from the tradition in the country they start doing business in. Regional or multinational treaties has its perks for the countries that are within the treaty. If Japan and the United States were not apart of this treaty the foundation to start and enter Japan would be expensive and a longer process than it is currently. Having the benefit of free trade helps reduce the cost for United States based companies, in this case Baskin
Robbins.
1) Baskin Robins in Japan is the biggest ice cream chain in Japan. Also the Thirty-one
Wal-Mart follows the everyday low prices “EDLP” strategy, which proved to be one of the most successful pricing strategies. Wal-Mart achieves that through an efficient supply chain management that tracks all goods from manufacturers to suppliers to end customers. LU, C. (2014)
Whole Foods Market Inc. is a service provider in the grocery industry, which report in the US economy under the North American Industry Classification System NAICS 42441, General-line groceries merchants wholesalers, by the time the company started operations in 1980 supermarkets had a history of 51 years. Supermarkets unlike other type of retail is considered truly American in origin, self service grocery stores are traced back to 1912 in Memphis Tennessee, and it was in 1930 when Michael Cullen opened the first store of the King Kullen supermarket chain, it was around that time after the big depression that the independent stores which at that time only offered dry groceries started to transition to the supermarket model, including groceries, produce, and
Strengths Quality name brand products at low prices. This is the cornerstone of the Costco business model and one of the biggest drivers of its success. Costco has built an identity based on this strength. Fast inventory turnover and High sales volume This is a key strength that directly relates back to the first strength. Fast turnover means they are collecting on their purchases often before payment is due, cutting borrowing costs and further reducing prices.
Control systems – Costco has an Enterprise Facility Information management system, each Costco is connected to corporate, the EFIM provides real-time information, management of control systems (like energy), and an inventory management system that allows suppliers to monitor their own stock levels at any Costco. The EFIM reduces costs related to energy consumption, maintenance, and contracted services
This paper explores the business strategies Chipotle is using for operations. Analyzing financial and operations data to discuss areas of concern as well as areas where Chipotle Mexican Grill is doing well. Discussions will include the importance of Chipotle’s menu preparation strategy and menu integrity. The marketing strategies Chipotle is using to increase operations and strategies used to compete against rivals in the competitive environment. Concluding with an overall evaluation of Chipotle’s business portfolio.
However, entering into a market as different as Japan is not without its risks, and must be ensured to be successful, with the help of market research, marketing, and operational theories, lest the new venture become a very costly mistake. Target Consumer Market When moving to a market with a consumer culture so different from the home market, a company must be careful to analyse its target audience in detail, to avoid costly cultural faux pas. To get a good feel for the Japanese culture, a good place to start would be the experts in the cultural studies field. Hofstede’s cultural dimensions, created during his in-depth GLOBE study of the cultures of the world, gives a good comparison between the priority differences between Japanese and English culture. A detailed analysis of the cultural differences will be given in the ‘Marketing Issues’ section of the report.
Wendy’s is one of the world’s third largest hamburger companies that is quick service. There are over 6,500 company and franchise restaurants worldwide. Wendy’s mission is to stand for honest food, higher quality, fresh wholesome food, prepared when you order it, prepared by Wendy’s kind of people, do it Dave’s Way, we don’t cut corners. This company believes in fresh and non-frozen products so the customers are satisfied and now they bought from an honest restaurant. The foundation believes in long term success that include there core values in every production. The core values are “Quality is our Recipe” “Do the Right Thing” and “Give Back”. Wendy’s focuses on the responsibility that the stakeholders are also the key to success.
If and when Krispy Kreme decides to go global they will enter a whole new world of adaptation to different markets. They will no longer be able to offer their staple hot fresh plain glazed doughnuts and expect them to sell in every market. France for instance has built a world reputation on fresh baked goods; therefore their key branding technique would not be as effective in such a culture. However the hot fresh plain doughnuts strategy works very effectively across the United States with two exceptions. First is the growing number of obese Americans. With growing media attention turned towards sliming up American quick service restaurants, Krispy Kreme has come into the crosshairs of mainstream media. The other hindrance on Krispy Kreme's complete success is the all in one convenience attitude. Demonstrated by Wal-Marts success, giving
Business Environment – The firm is considered a coffee giant company that is a big brand in the business being able to expand aggressively in the market worldwide before it entered in New Zealand. But the business environment of this country is quite unimaginable for a US based company for it to venture without having a thorough marketing analysis covering all the risks in the venture considering the distance and the traditions which differs a lot in many countries thus making it very unique and incomparable. It is only when the company is able to come up with the correct strategy in entering the business that will make it thriving. Starbucks New Zealand entered the Kiwi market by way of franchise and joint ventures. They partnered with a very stable local business partner called The Restaurant Brands New Zealand Ltd. In this case, the company is able to hurdle the market barriers including business laws, taxation, physical set up, traditional and cultural differences that may come along the way. (Starbucks, 2012)
Despite the fact that Krispy Kreme’s same-store sales are increasing every quarter, the company is not in control of the specialty foods industry. Starbucks Coffee, Krispy Kreme’s leading competitor, has been experiencing astonishing sales that surpass even Krisp...
KFC is one of the most popular fast-food restaurant chains by the Yum! Brands and fried chicken is what the company specializes. KFC was founded by Harland Sanders, which was later known as Colonel Sanders. Moreover, KFC was one of the first fast-food restaurant chains to expand internationally, including the opening outlets in Beijing, China, in November 1987 (KFC Website, 2013). The fact that KFC was the first Western fast food company in China makes it very challenging to satisfy the Chinese market. Trying to sell the same products or services is a typical approach to most foreign expansion for franchise businesses (Bell, 2011). However, one-size fits all approach is not what KFC chooses to apply for their company. According to Shelman, the writer of the case study regarding KFC’s Explosive Growth in China, key success for KFC China is to change the menu to suit Chinese tastes and style of eating (Starvish, 2011). “One of the lessons I take away from this case is that to ...
The first innovative strategy of KFC China is localizing the menu. Trying to sell the same products or services is a typical approach to most foreign expansion for franchise businesses (Bell, 2011). However, one-size fits all approach is not what KFC chooses to implement for their company. According to Shelman, the writer of the case study regarding KFC’s Explosive Growth in China, key success for KFC China is to change the menu to suit Chinese tastes and style of eating. “One of the lessons I take away from this case is that to do China, you have to do China”, says Shelman. KFC localizes their offerings and adapts their existing products to appeal to the Chinese customers’ needs. The menu features Chinese local food like egg and vegetables soup. Examples of innovative products are the Dragon Twister (chicken roll of old Beijing) and the glass jelly milk tea (Zhou...
Burger King’s core competency is fast food restaurant franchises specializing in made to order, flame-broiled hamburger sandwiches, particularly the “Whopper”. Using the strategy of industrial organization to capture market share Burger King offers a similar product (hamburgers) in a different way (flame-broiled). This strategy of product differentiation is part of the firm conduct category that Burger King uses to set itself apart from its competitors. In order to compete with its fast food competitors Burger King accentuates its core competencies in its marketing and product strategies, thereby leveraging market share.
Still, there is some problem with this advantage. Many times the content on the web page may be interpreted in a way that is unintended. Consumption habits are very important factors in international marketing strategy for fast food chains. Culture is also involved here again, though these days’ customers are always looking forward to something new in the service and products. Then again, the taste of customers is changing as they are transforming towards dining if the image of fast food is not healthy.