Step 2 Designee Reflection Paper

1. Currently as a Step 2 Designee, I analyze information regarding the procedures of National contract between management and bargaining units. I meet with the union representatives from both American Postal Workers Union and National Postal Mail Handlers Union regarding alleged violations. I attempt to resolve contract issues and concerns at the lowest level. After reviewing grievances and all supporting documents, I prepare a full detail statement of facts. I rely upon contracts, handbooks and policies to determine the appropriate decision. I must maintain knowledge of all handbook, manuals, contracts, local memorandum of understand, polices, and laws which governs the postal service. If grievances are denied at the Step 2 Level, I prepare and

The postal service provided me with training to coach, develop and teach supervisor in operations. As a Peer Coach my manger identified me to possess exceptional knowledge and experience in the functional areas of Customer Service and Distribution Operation. As a coach I had one-on-one coaching communication. I provided leadership, guidance, and support for the new supervisors to achieve their development plan and opportunities in management. As a front line supervisor and Step 2 Designee I possess the ability to effectively communicate with managers, supervisors, unions and employees effectively orally and/or in written communication form. Excellence of communication also details the fundamental of being an effective listener, and receiving positive feedback, therefore these skills are essential in pre-arbitration as well as arbitrating with a union representative. My skills have effectively favorable in Pre-arbitrating cases to reduce the arbitration back log and reduce potential liability of the organization. Step 2 Designees must obtain good writing skills to render an effective understanding of what needs to be relayed or understood internally and external policies and laws, which governs our