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Significance of leadership
Significance of leadership
Importance of leadership in organisational behaviour
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Why do you want to become a Facility Supervisor?
As a building operation employee, I know that it is our responsibility to ensure that every student, visitor, and VIP guest received the best customer service as possible. I have encountered times when I had to deal with tough people when asked upon, but I stayed calm and try to help them as best as I can and/or ask others if necessary. All the experiences that I have so far has been awesome, but I would want to do something more. Working under a Facility Supervisor during the majority of my shifts have influenced me to take a bigger role at the Student Union. During those times when I was given the opportunity to take charge in setups/turnovers as well as during special events, being able to take charge
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Not everyone can be selected to become one, but everyone have the potentials to become one once the leadership skills are applied. To be qualified, there are certain leadership skills that one must have and show in order to become a valuable facility supervisor. The leadership traits that a facility supervisor should have are be inspirational to everyone, provide guidance/feedbacks to their staffs as well as accepting criticisms from the higher authorities, appreciate excellent work efforts from staffs, increase positivity and motivation to get the tasks completed, know how to plan and strategize to complete the required tasks, use great problem-solving and communication skills, and have limited powers over the staffs. Being a facility supervisor does not mean taking the role of a leader and boss people around while one just sits and watch. It means to guide the staffs to work together with them, and complete the necessary tasks effectively. Facility supervisors must also persuade others in following the directions that they want to go in; therefore, supervisors must be strong and set the atmosphere for the staffs to be motivated to
One may wonder exactly what it is that qualities a strong leader possesses. A strong leader is determined, and strong willed. They must be of good judgment, and without bias. They cannot easily be persuaded, and they are firm, yet at the same time, a good lead must also empathize with his subordinates, and have the best interest at heart for said subordinates, at all times. However, with that being said, a good leader cannot be afraid to discipline his subordinates when necessary. Unmistakably, being a leader is a very difficult feat – one which not everyone can accomplish. A leader must be an authority, a friend and a counsellor, all at once. They must be responsible, and always take into account the disadvantages of a situation. Not everyone is suitable to be a leader, whereas, just about anybody can be a good role model.
There are many responsibilities that go hand in hand while being in Medical Office Management. Being a leader is a significant skill that is required for the job, and it is one I feel I have, but can always improve on. While there are many other skills one will need to be a successful Medical Manager, they are ones that are learned in time. Many of which are taught during certification programs and on the job experience. Being fit to be a Medical Office Manager is crucial. There are long work days full of paperwork and meeting with executives, as well as crunching numbers and overseeing employees. Setting goals through the day and long term goals, will help me and others be effective leaders.
There is a body of research that demonstrates the best way to train new leaders in correctional facilities. Ruddell and Cecil (2010) write, “They must understand the role that their
Leadership plays a major role in determining the success or failure of an organization. Leadership skills can be developed, and learned. Everyone at some point in their life will be asked to be a leader. For instance, arranging an outing with peers, subordinate or family members. This person can be appointed or volunteer. To source for ideas, locations, shortlisting the ideal places and discuss with group members.
Ms. Geis feels that to be an effective leader one must demonstrate with a high level of confidence, “even if I’m unsure of myself, I have to be ready to stand by my decision and carry it out.” Although, she also stated a competent supervisor must also be able to accept when they are wrong. Ms. Geis provides supervision for 15 direct care workers in the programs and finds “That’s a lot of different viewpoints and perspectives to sort through.” Therefore, she finds difficult people are not easy to work with. From an administrate role, she states, “You can not let it consumes you and affect you negatively.” Ms. Geis feels that to be an effective manager when working with complex individuals one must learn how to use their strengths and adapt the work environment. “You find what they are really good at and place them in the best role that uses their strong points.”
A leader needs to “believe” in oneself and have the confidence that whatever you say will excite and what you do can motivate others. You must be optimistic about what you do, do have some relevance for being in existence. Believe it or not, “leadership begins with you”.
The leaderships skills established by Starbucks is through in-depth training and coaching. The managers and leaders are to execute the company’s vision and mission. These skilled employees are to create a positive attitude and represent Starbucks; this is done from the one-on-one communications with the public themselves. They are trained to address every situation as quickly as possible, so the customer remains happy.
Supervisor support is defined to the extent which supervisors help its employees to perform their work duties (Janakiraman, Parish & Berry 2011; Griffin, Patterson & West 2001). According to Susskind et al. (2007), Supervisor support entails the provision of work-related help by the supervisor to their employees in performing job.
With that being said, most, if not all of your supervisors will possess similar skills. They may be approached differently, standards may be a little higher for certain environments, but as we have learned, all good supervisors are structured similar. I hope one day to be a successful supervisor like those I have had in the past, to be a successful mentor like most of my teachers have been and one day to even be someone else’s motivation to be a better supervisor. I would like to be the supervisor that possess similar skills, I would want to be held to my highest expectations regardless of the career and finally, I would like to guide others working in early education to feel the same way.
There are many responsibilities and obligations to being an effective manager. Communication, leadership, and managing conflict are fundamental skills for managing effectively. Management is important to every organization, and is essential for completing organizational goals and objectives. At the Hawthorne Municipal Pool, the skills needed for effective management were weak, and this caused an unfriendly and challenging environment for every employee. The first fundamental skill for effective management is communication. Although the managers at my job did communicate, it was not proficient and adept. Communication is important because the foundation of all relationships is communication, and it allows managers to achieve organizational
The well-being of staff members, colleagues and guest should always come first to a leader. Respect is the key in maintaining these relationships, leaders are able to sharpen their “people skills” when they open a dialog that makes it clear on what is their expectations. A person holding a leadership position should have a clear vision on how to communicate effectively, or else they will lead the team to an unfortunate future. Great hospitality leaders have learned to be good team players because that is how they set examples, they treat others in a Manner that they would want to be treated. In the hospitality industry, leaders can build or break down what was built
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. The way people react to service can be very different from person to person. Depending on the way the customers are feeling, or the way that the server is feeling can be a big factor for the way service comes across. Service is an important part of everyone’s lives because majority of the jobs that people preform are service related. Poor service is an unfortunate part of life that everyone comes across. The way that I react to the poor service I receive is important and can change in the blink of an eye. Whether I react in an outspoken way, by getting loud and voicing my opinion. Or if I react in a quiet or apologetic way, it can affect my server, and the people around me, and myself.
Facility is a “place or building used for a particular activity or industry or for providing a particular type of services”, and management is “the act or skill of directing and organising the work of a company or organisation” as cited by (De Toni, Fornasier, & Nonino, 2006) from (Mazzarotto & Traverso, 2003). Facilities management defines as “the application of the total quality techniques to improve quality, add value and reduce the risks involved in occupying buildings and delivering reliable support services” (Alexander K. , 2003). Facilities management offers an integrated approach to operating, maintaining, improving and adapting the buildings and infrastructure of an organization in order to create an environment that strongly supports the primary objectives of the organization (Atkins & Brooks, 2005).
Don't assume that employees understand your desires with regards to welcome customers, noting the telephone, and dealing with customer complaints. Be particular by the way you anticipate that they will treat the general population who work with you and screen them until you're certain they have it right. Search for approaches to give your employees a measure of self-rule to take care of customer complaints or issues on the spot without always having to seek you out for
In February 2014, I worked at the South Beach Wine and Food Festival as a guest support. One of the things I liked the most were my managers. They were people with higher education and many years of experience as their background, but they were also people that cared a lot about their staff and the students. They assured that everyone knew their responsibilities, what to do if something went wrong and how to be safe. Moreover, the managers had the opportunity to work with so many different students from different cultures, and they were able to accommodate themselves to the students’ values. My experience at the festival was very positive, and I liked the way my superiors did not look like bosses just ordering around, but they looked like leaders guiding and caring about their personnel. Therefore, the skills and knowledge I have acquired at my job and volunteering experiences have helped me to be more aware of what to do and not to do when leading others. When I become a manager, I want to be the kind of leader that knows how to do things flawlessly so that I can show and teach others how to do a good job while nurturing the employees with positive and constructive criticism. In my values, I consider myself a huge believer in furthering one’s education. I consider that the more experience and knowledge I gain the better I become because I have developed a heightened value of what I have been