George Mann Case Study

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George Mann’s Argument George’s position should be that the employee followed protocol by asking for permission from him to attend to his personal business. Therefore, he felt empathy and granted him a short time permission to sort out his personal matters to avoid any form of conflict. It is important in a workplace because it helps to prevent possible conflict between the employee and the supervisor. George’s argument should be that he understood the situation the employee was in and found it worth to let him go for a very short period. In addition, he sent the employee to buy some spare parts for the lawn-mower at the local dealership. It shows that, even though, the employee was given permission to attend to his personal issues, he still managed to pass by the equipment dealership to pick some spare parts needed to fix the lawn-mower. In essence, he felt that both parties benefited because the employer attended to his personal business, as well as bought the spare parts. His action to allow the employee to attend briefly to his personal business prevented a likely occurrence of a conflict between them. The employee would have felt aggrieved if George denied him permission. …show more content…

The chief executive officer should formulate and use the “What if” questions to help in ensuring that the solutions proposed by the employees are put into practice when working to avoid the repeat of such conflicts. “What if” question is used to discourage them from repeating similar mistakes by establishing consequences for their actions.” For example, she may ask George Mann, “What actions should be taken against you if you let another employee leave the workplace during working hours?” Asking George this kind of question will solicit a response from him. He may decide to reassure the chief executive officer that he will never repeat the same mistake again. It is such assurances that help in containing conflicts at workplaces (Mayat,

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