Elena Case Study

831 Words2 Pages

Elena maintains confidentiality on all reports, and will only share information with the appropriate people during the course of the investigation. Elena is very good at identifying the PS need in a case, because of her background and experience; she can also pick up on underlying issues that may not be present in the initial report. Elena has never had to complete any actions pertaining to in-home services, but she is familiar with the programs that the department offers. She has in this past year, helped many clients complete Medicaid applications and referred them to the assessment team for potential in-home services. An example of this would be the cases of Rosie W., Craig B., and Beverly and David W. In all cases Elena provided an …show more content…

If for some reason she cannot locate a participant or make contact with a reporter, she will let me know right away. She is good about sending letters and making the appropriate amount of attempts to locate clients that are hard to reach. Elena continues to show improvement with getting plans of action submitted on time. Elena’s plan of action are very well written, she takes time to plan out in steps how she is going to follow up on a case after her initial visit. Elena’s recordings are very detailed, and it is very easy to understand the steps she has taken in a case. In addition to great detail, Elena always submits recordings in a very prompt manner. Elena still struggles to complete cases within 60 days, on a consistent basis, but has utilized the extension code when appropriate on cases. Elena received a total of 206 cases. Elena had 20 past due cases using the extension code in January, 16 extension code cases, and 7 past due cases in February. In early April Elena completed a PIP and was current on her cases by May until August when she had 4 past due cases, 2 that were PS cases. She had 3 past due cases in October, 2 exception code cases and 10 past due cases in November, and 12 past due cases in December. Elena received a high number of cases compared to the rest of the region in January, March, and

More about Elena Case Study

Open Document