I had recently moved to Kearney and one of my favorite restaurant locations from my hometown was Applebee's. With that being said, it was an easy decision when I chose one of my first dinners out to be at Applebee's in Kearney.
When my friends and I arrived for dinner we mistakingly showed up at 6:45 pm on a Thursday night which had happened to be what a number of other groups had decided for their Thursday dinner plans. The hostess asked if we wanted to wait like a few other groups had decided and were told it would be about 15 minutes until a table for my group of four would open up. We agreed and stood near the entrance patiently waiting for our names to be called. Unfortunately, the wait turned into 45 minutes and a group of starving,
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Our waitress was great, very personable, was quick to bring our drink order and take our order. However, once the order went in the waits service went down hill. We waited another 40 minutes for our meal to arrive and only caught our server in passing one time during the 40-minute wait for refills. Once the food arrived all was well, it took little time for us girls to clean our plates and the waitress had learned we were quick to slurp our iced teas and refills would need to be frequent.
I have not been back to Applebee's since that night because of the lack of attention and urgency in terms of urgency to the amount of time waiting and the attention to the drink and food service. When considering the Theater Framework, I have a few recommendations that in my opinion would benefit Applebee’s in addressing some of their
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Our night started off as a 15 minute wait that turned into 45, with that being said it would be great that the hostess keep continuous communication with the waits staff and keep the customers in the waiting area up to date so they can either decide to go elsewhere or make the decision to wait it out. As mentioned above, my table had waited 40 minutes for our meal and only received one drink service within that time. A recommendation for the waitress would be to consider a routine to walk every 7 minutes out to her tables to check on her
Brookshire Grocery Company, known for its commitment to excellent customer service, was established in 1938. The company began with one store in downtown Tyler, Texas under the name Brookshire Brothers. Soon after, the company changed its name to Brookshire Grocery Company and expanded to four stores in Tyler and Longview, Texas, which included the first air-conditioned store in East Texas (brookshires.com). Over the years, the Brookshire Grocery Company chain has grown to more than 150 stores throughout Texas, Louisiana, Arkansas and, most recently, Mississippi.
When deciding upon a steakhouse to eat at there is many places to choose from. I always went to Longhorn steakhouse until I was introduced to Outback steakhouse. In my opinion, outback steakhouse is number one for many reasons but the top reason is for its outstanding quality food and service.
The last recommendation I have for Applebee’s is to add some sort of interactive entertainment. Such entertainment could be bowling, table tennis, or even open mic’s. This will give customers a reason to either come or stay longer than they should which would increase the average amount spent by each patron. Hosting open mic’s (events where amateur poets,singers,comedians) will allow Applebee’s to become more involved with the community and help establish a relationship. Also, if a person is performing they are likely to invite friends and family which would result in increased sales. Providing alternative entertainment is something most local restaurants do, this would serve as a person to person promotional campaign.
Panera Bread’s atmosphere is enjoyable. The employees and the managers keep the restaurant clean at all times. When I walked into the restaurant for the first time there were visible employees wiping off the table and sweeping. Panera Bread has almost no trash visible around the entire restaurant. Looking around, there were no trash cans in sight; they were hidden by doors and cabinets. Panera Bread receives ample amount of customers a day keeping the restaurant clean is important, but the workers keep everything running smoothly as well. While waiting in a moderately long line, the employees immediately noticed the incoming rush and started working as a team to get the customers and myself in and out. Along with the workers helping to make the line move faster, the customers in line around me are keeping conversation. We are entertaining each other making the wait time appear shorter. With the great customers and keeping the restaurant clean, Panera Bread workers and managers keep the restaurant well managed. The noise level is separated by the location of dining. In front of me a group a friends decided to have lunch at a table laughing and enjoying themselves and a woman behind me chose to eat alone while reading a book, sitting in a quiet corner. More importantly the manager was always walking around making sure tables were clean, and trash was not i...
Chipotle is my favorite place to eat. As I am sure it is for other people. Chipotle is a fast food Mexican grill. They are most known for how big they make your burritos. Now it is fast food but it isn’t actually fast, they’re like a restaurant but without the wait. They serve all naturally raised meat and organic beans. So there food is pretty healthy and worth eating. The employees are always nice and it just a great place to eat over all. Chipotle is a great choice for a quick fast food stop because it gives great service, atmosphere, food and value. My experience there is always a good one.
The purpose of this memo is to show the affects of how Albertson’s is trying to implement many strategies in order to try, and compete with its powerhouse competitor Wal-Mart. This memo will contain information on steps Albertson’s is taking to gain back some of the market share that Wal-Mart has swallowed up. It will also describe Albertson’s planned innovations that will be what determines their success. Lastly it will discuss how through IT as well as a successful implementation of satisfying consumers demands, will possibly allow them to compete with the ever so powerful Wal-Mart.
To begin, it was very busy, there were traffic cones and employees directing traffic to get inside. The setting of Chick-fil-a was very welcoming, the employees were eager and ready to serve the customers. It was very busy during the lunch rush, but it was super clean, efficient and the cashiers were helpful and friendly. All of the employees were eager to help and their smiling faces showed it. Chick-fil-a is known for it’s second mile service and everyone seemed to genuinely want to be there. They employees didn’t seem to get annoyed with the people taking their time ordering or being a difficult customer. A few of the customers seemed to be taking a little longer than normal to find what they wanted to eat.
To fit the needs and wants of our target audiences, the theatres have to position and project themselves at a unique level compared to other commercial forms of live entertainment. Community theatre cannot compete if all it offers to its audience is the stage. A theatre experience has to be much more than watching a play. We need to combine the theatre ambience, audience, actors and directors to create a unique mix of a ?cultured? event. For this revival and recast, Memphis community theatres, as a consortium, need to play a vital role in offering a high value for audiences in enjoyment, culture, and bonding to the community.
I recommend that we decrease the average service times for all food stations as well as reduce the minimum service time for the interactive cooking station and increase the inter-arrival time. We can implement this by offering specials a half hour to an hour before the rush period begins, have enough precooked meals available to accommodate the rush and precook the ingredients for the interactive station. We can also have the manager step in as the second cashier whenever a certain amount of time transpires. The cashier on duty can signal to the manager by hand gestures or a light when the wait time has exceeded two minutes, respectively. I also recommend that the layout of the cafeteria be changed. The new layout will give us better organization of the lines in order to decrease confusion.
S – Even after 54 years Domino’s greatest strength has been sticking to its original values, the very ones that have made it a top company since its founding: delivery speed, operational transparency, and responsiveness to customer wants and concerns. Since the beginning Domino’s top focus has been on the customer and his or her experience. By providing a simple, inexpensive, and convenient pizza option, Domino’s has been able to remain a top competitor in its industry. Over the years they have expanded their menu, going beyond the pizza box, to answer desires for additional food options such as pasta, subs, and chicken wings, as well as dessert options. This way they not only attract your everyday pizza eaters, but also can appeal to the lunch crowd as well as families looking to have a full meal equipped with appetizers, a main course, and dessert all for a low-price. Domino’s is able to remain on top due to their heavy presence in the United States as well as internationally. Domino’s also posses the ability to quickly adapt to the changing trends. With the world becoming more and more technology driven, services such as the on-line ordering website, iPhone-app, and pizza tracker, Domino’s has been able to hold its own in the ever changing world, constantly delivering a quality product at top speed.
“Bartenders work at restaurants, bars, clubs, hotels, and other food service establishments.” (Occupational Outlook Handbook), during busy hours, they are under the pressure to customers quickly and efficie...
There are five components in the service theater framework. The first term is actors, which are “those who work together to create the service for the audience (customers).” (Fisk, 2014, p. 26) The next key word is the setting, which is the service environment, and “places where the action or service performance unfold.” (Fisk, 2014, p. 26) The front-stage is “actions that service actors perform for the customers.” (Fisk, 2014, p. 26) The last key term for the service theater framework is backstage. It is places where customers cannot usually see, but planning for service is made and it supports
McDonalds has always been a leader in the fast food industry. Through its dynamic market expansion, new products and special promotional strategies, it has succeeded in making a name for itself in the minds of the target customers. However, McDonald’s earnings has declined in the late 1990’s and 2000s. This is mainly due to a fiercely competitive industry and variety in customer tastes and preferences.
Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant, it is also essential that management focus on its public relations as well as its sales and marketing strategies.
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. The way people react to service can be very different from person to person. Depending on the way the customers are feeling, or the way that the server is feeling can be a big factor for the way service comes across. Service is an important part of everyone’s lives because majority of the jobs that people preform are service related. Poor service is an unfortunate part of life that everyone comes across. The way that I react to the poor service I receive is important and can change in the blink of an eye. Whether I react in an outspoken way, by getting loud and voicing my opinion. Or if I react in a quiet or apologetic way, it can affect my server, and the people around me, and myself.