After working for Red Robin for 10 years, I have experienced through the company different personalities, coaching styles, conflicts along with negotiations, and lastly how people handle emotional intelligence. Being around the work force for so long has brought myself to learn and observe from others how I relate and differ from handling situations with the human skills that are listed above.
To start off, your personality is a huge asset when working in a restaurant. Whether you are a manager, host, bartender, busser, or server, people skills are a must. After taking the Keirsey Temperament personality test, the Guardian is what was chosen for me. Like it states in the report, “In any environment, including your work place, you are usually focused on making people happy and are quite serious about the duties and responsibilities.” Not only do I take my job as a waitress seriously, but I have been told more than once, that a “people pleaser” is what I am. When being interviewed for this position, the manager strongly informed me that the key to being a successful waitress was having the proper people skills and knowing how to consistently satisfy guests. In doing so, with my Guardian personality I have built relationships with families, couples, and elderly people, who will come back and request me as their server. Lastly, at Red Robin, there is a score card of our performance throughout the week. On that score card is a focus area for personality, where guest get to survey us on how they think we measure up to Red Robin’s standards. 80 percent being the average, I have helped my company by consistently meeting that goal.
Now that I’ve explained my personality type, next I will discuss my coaching style. Although I am not ...
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...e the understanding one and will be sensitive towards their thoughts and feelings. I feel that this has helped me build relationships throughout my company.
Lastly, skilled- relationships is probably one of the most important traits that you can have in a business. At my work, I have abled myself to build relationships, trust fellow coworkers, communicate, manage conflict, get along with different personalities, and lastly to motivate others. I know there are more than four traits in emotional intelligence, but I feel that these four are the most crucial.
In ending, personality, coaching style, conflict, negotiation, and emotional intelligence are human skills that we practice every day without even realizing it. Now that I am more knowledgeable about these topics I can start using these skills more strategically and can start developing my people skills even more.
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