The Case of the Fired Waitress In business it is important the a company establish some clear order of business when dealing with business ethics. Ethical business practices can build customer relationships. Unethical business practices can cause a business to lose customers. In this case study the reader will be come familiar with the ethical practice of a Red lobster store in Pleasant Hill, Pennsylvania. Problem/ Issue Identification A waitress at the local Pennsylvania Red Lobster served a African American couple. The wife order prime rib and was not pleased with the rib or the serve of the waitress. After paying for the meal she submitted a customer comment card in the comment box. The waitress then took the comment card from the box and destroyed it. This incident caused the waitress her job. She was fired. We can assume from this case that the waitress did not want the incident known. She may have taken other comment cards and have never been caught. We can also assume this is an isolated incident that the waitress made a big mistake. Looking at the ethical issues a comment box should be managed by the manager or higher. Restaurant employees should not have access to this box at all. The store does not have procedures that secure customer comments. This is related to Consumer Stakeholders and External Stakeholder issues. The major overriding issues a...
Throughout the course of day-to-day business life, the business professionals come in contact with quite a sum of ethical dilemmas. There are various ways to handle these ethical dilemmas, but failure to follow the appropriate manner could result in an unethical outcome. The ethical guides related to the book definitely help students develop an ethical character that is sure to stand out for highly ethical companies. In addition, there are companies that test how ethical applicants are before hiring them, this in turn makes getting the job more difficult and costly. However, despite the high cost and difficulty said companies stay firm to ethics, guaranteeing they get top-of-the-line employees who will act in an ethical manner. Ethics is defined
Focus of U.S. Gun Control Battle Shifts to States Year after Newtown Shooting." CBSNews. CBS Interactive, 9 Dec. 2013. Web. 09 Dec. 2013.
Cognitive dissonance is a communication theory mostly used in the field of social psychology in providing a theoretical framework in dealing with various issues relating to psychology. The title provides us with the concept that cognitive is thinking while dissonance is the inconsistency or conflict brought about. Cognitive dissonance manifests when one holds two or more incompatible beliefs simultaneously. This theory has been used and applied in several disciplines including communication, due to its simplicity and straightforwardness. The theory is commonly applied in these dynamic fields since it replaces previous conditioning or reinforcement theories by viewing individuals as more purposeful decision makers striving to acquire a balance in their beliefs. Cognitions are chunks or bits of knowledge which can pertain to any variety of values, emotions or values. These cognations can be related to one another or they can also be completely independent from each other (Cooper, 06). For instance, one may like to eat junk food, but may also be trying to lose weight. The two cognitions are related to each other in tha...
Business ethics is one of the most important aspects of business. It consists of the moral/underlying principles of conduct that must be practice...
At Chipotle, a Mexican fast food restaurant, the customer approached the first station where he ordered a burrito. The first employee asked “What can I get started for you?” The customer then replied with “Andrew will get a chicken burrito.” The employee proceeded then to warm a tortilla and ask the customer what kind of rice and beans he would like. The customer responded in similar fashion, saying, “Andrew will take some brown rice and no beans.” It was then that the customer began to look at the customer with a confused look. She did not say anything, and she continued to keep creating the burrito. When the customer went to the next part of the burrito-creating process (with a new employee), he did not begin his responses with “Andrew will have” but rather stating what he wanted on the burrito (e.g. “pico, sour cream and cheese, please.”). The next employee was the cashier, responsible for ringing up the customer for his food. The cashier asked the customer if the burrito was going to be it for him. The customer responded with “That’s going to be it for Andrew today.” The cashier then acknowledged the customer and then proceeded to check the customer out. Once the checkout was completed, the customer said “Thank you,” and left the restaurant.
Gun control has been a controversial issue for many years. A vast majority of citizens believe that if gun control is strictly enforced it would quickly reduce the threat of crime. Many innocent people feel they have the right to bear arms for protection, or even just the pleasure of hunting. Americans have a constitutional right to own hand guns and stricter laws and licensing will not affectively save lives.
Gun control is an awfully big issue in the United States today. Many people in America don’t agree with the gun control laws that they have today. Gun control laws only take guns and freedom away from law-abiding citizens. Many citizens have their own reasons for owning a gun. Why would the government want to make it harder for people to own a gun? People that own guns aren’t very likely to be attacked by criminals. Owning a handgun is one of the best ways of protection when used correctly. The second amendment states “the right to bear arms”; does this grant everyone the right to own a gun? Gun control laws have not been proven to do anything for citizens. Gun control laws just make it harder for the good guy average Joe to own a gun. Gun control laws are not a good idea, and are taking part in the loss of our freedom that was given to us.
Unfortunately, gun control has become a huge issue recently. It is a battle between those who fear the power and stronghold that guns have on our country and those who exercise our second amendment right daily. This controversy is not new, nor will it ever go away. as the threat of terror increases, so will the fear. With fear sprouts panic, which leads to more intense laws and major contention between the government and other opposing
Importance of ethics in the business world is superlative and global. New trends and issues arise on a daily basis which may create an important burden to organizations and end consumers. Nowadays, the need for proper ethical behavior within
Business ethics is a diverse field that cannot be defined with a single definition. This area addresses numerous issues, problems, and dilemmas within the management of businesses. Does this through numerous perspectives and methods. Of course, in order to present the complexities of business ethics, we must explore the types of issues that business professionals are continuously confronted with. To understand one must
Gun Control is a huge controversy in the United States. Side B advocates for stronger gun control or just no guns at all. Side A follows the more traditional conservative beliefs. Southern states believe guns are an essential right, to protection and freedom. Thousands are killed every year because of improper use of firearms. In the U.S there are massive debates on whether or not guns need to be more regulated and restricted. President Barack Obama has even gone as far as issuing executive actions in order to regulate guns more. Obama decided to do this because of Congress’ inactions regarding the mass shootings that have recently happened. This has sparked a massive debate on guns in general which offers answers to the problem like; more
Gun control has been a widely controversial topic across the United States. There are many people around the country hold the opinion that perhaps we should ban all guns to make society a safer place. However, I hold a different opinion. My opinion on the topic of gun control is that we should not ban guns, but instead, everyone should be allowed to have one. Allowing the people of the United Sates to carry guns is not only a constitutional right, but it is also a way for people to defend themselves, and help reduce crime in major cities.
Ethics are the driving force behind good business. Every ethical choice made by a professional can and will have a much different outcome than any unethical choice. Bad ethics can ruin many aspects of a business and as (Gaye-Anderson, 2007) states how quite easily the lives and professional reputation of the employees can even be severally damaged (para. 3). Everything from morale to motivation can be severely affected by poor ethical choices. Customers will take their business elsewhere. Employees will abandon ship. Other, competing businesses reap the benefits of the bad moral choices. Ultimately, the entire business can be brought down by one poor ethical choice.
In the business world there are many fundamental aspects and situations that can lead to several issues. In order to find an optimal and professional solution, business decision makers need to apply moral and ethical standards. And it is at that moment in which business ethics perform its role. Business ethics, which is in charge of examine how companies and individuals should act in business situations, is very essential in order to reach a common agreement and to work within the laws of business and solve an arisen dilemma. Working of the hand of ethical business companies, employees, investors, directors, and even individual officers can be beneficiated and obtain most favorable outcomes.
...al nature of a business but so will customers. A high level of ethics in business should always be in place for customers. The customer should be considered a top priority when it comes to ethical business practices. In the long run, a company will reap great profits from a customer base that feels it is being treated fairly and truthfully. (Ethics in the Workplace, 2006)