What is quality Essay

What is quality Essay

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What does quality mean to you?
Every day I meet three businesses that uphold different sets of what they call a quality.

In the morning when I go to work, when I open the front door of my home, I face the view of a small canteen, operated by three ladies. Their market is the workers of a police headquarter about several hundred meters away from my home. What is quality in this canteen? Quality here means that all food is warm and freshly made on the same day. It should taste better than other food sold by other stalls on the same street. Quality means that the ladies have to be able to push their prices as low as possible, even though due to the material quality, their cost is higher than their competitors'.

My office is located right next to a mall operated by Kajima, a Japanese firm. I walk through their property on the way to the office.

What is quality for Kajima? Kajima starts it with an architectural design that fits the flow of people, how people walk, how they drive their cars, how they ride their motorcycles. Then they follow it with neatness and cleanliness. I've been ...

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