Managing And Leading Case Study

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Marsha:
1. What is the difference between managing and leading? Do you work for a manager or a leader? What makes you say so? Managing occurs when an individual is responsible for dictating what needs to be accomplished often for the business as a whole. Those who manage are perceived as individuals with authority. Leading “is influencing others to understand and agree about what needs to be done in order achieve the mission and objectives established” (Longest & Darr, 2008, p. 534). I am currently working for a manager. My office manager fails to provide any motivation within our office. Lately, she has focused negatively on the new ICD-10 implementation because it has resulted in her having to work several more hours a week to ensure …show more content…

Being in the military has instilled in me the importance of following the chain of command, which is an indication of respect. Just this past week, a fellow receptionist decided she wanted to leave early and instead of discussing this with the office manager, she asked the owner of the business. The owner did not inform the office manager of the employee’s request either. It is obvious that there is a lack of respect for the office manager as a leader when she is not informed of pertinent staffing issues.
2. What limits should there be on intra-organizational communication? Any? In other words, how much should employees know about the workings of their organization; what are the boundaries? Why? Intra-organizational communication “flows downward, upward, horizontally, and diagonally” (Longest & Darr, 2008, p. 579). There should be limits established on intra-organizational communication in the beginning stages of large changes such as when a company is considering filing for bankruptcy, selling it to another owner or deliberating a merger. Informing departments on issues that are still in the decision process can potentially result in rumors being told about the future of the company, which can affect the morale of the company’s employees. I do however; feel that once a final decision has been made, employees need to be made aware of that and informed about what their options

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