“Technology is now being applied to increase service efficiency and effectiveness, to meet reporting requirements, and to break through old capacity or service barriers” (Davis, Fanning, Smith & Shaw (n.d., pg. 10). Human service organizations face many challenges in delivering client services. Many challenges can be met with the utilization of web-based software programs that are designed to help agencies meet needs, reach goals, and fulfill missions. This paper provides an examination of web-based software programs helpful in delivering client services, the benefits of using such programs, and the factors that determine which programs should be used to meet needs.
Web-based Software
Accenture Health and Human Services
“The Accenture Health and Human Services software suite is a flexible, adaptable, standards-based set of solutions that support service delivery to citizens across multiple agencies’ programs, service providers and service delivery models while preserving existing IT investments” (Accenture, 2013, pg. 02). Accenture software suite is one that eases the sharing information, coordinating efforts between agencies, and offering clients a single point to access various services in one streamlined package. Accenture allows agencies a way to connect to services for families quickly. The software also connects stakeholders across the human service ecosystem. This allows stakeholders to see what programs are working and which are not. The Accenture website further states,” The software suite offers case managers a complete view of programs to which a family is currently subscribed and helps them better assess what more they may need quickly and efficiently” (Accenture, 2013, pg. 01).
There are five essential components t...
... middle of paper ...
...vices. Retrieved from http://www.att.com/Common/files/pdf/npower_health_and_human_services.pdfDavis, J., Fanning, J., Smith, J. & Shaw, P. (n.d.) NPower's technology guide for nonprofit leaders. A mission tool for community development. Retrieved from http://www.att.com/Common/files/pdf/npower_community_development.pdf
FAMCare. (2013, December). Web-based Case Management Software for Nonprofits, Local and County Municipalities and State Human Services Agencies. Retrieved from http://www.famcare.net/Features/WebbasedCaseManagement.aspx
Global Vision Technologies. (2011). FAMCare... Case Management for Child Welfare, Social and Human Services. Retrieved from http://www.globalvisiontech.com/Solutions/SocialServicesCaseManagement/tabid/74/Default.aspx
Oracle. (2013, December). Social Services. Retrieved from http://www.oracle.com/us/industries/public-sector/028793.htm
Cornerstone is a practice management software that provides a paperless method to input, acquire and save patient medical records electronically. Through Cornerstone's paperless software you are able to schedule and manage appointments, monitor patient care, administer medications and treatments, as well as keep note of procedures and results including lab results and diagnostic imaging. In addition, the software also creates an itemized bill as medications and procedures are prescribed. Cornerstone also offers inventory control and measures a practice's workflow, thereby allowing the practice to measure and compare their performance with previous years.
Worth, M. (2014). Nonprofit management: Principles and Practice. 3rd Ed. Thousand Oaks, CA: SAGE Publications, Inc.
The objective of the MCEG is to provide channels to exchange information between managed care/health plan information systems executives and to provide opportunity for personal networking. MCEG provides a forum to develop policy which relates to the use of information technology and healthcare. MCEG provides feedback to vendor sponsors and other vendors on the trends and types of technology needed to ensure that their products and strategies meet their customer’s present and future managed care needs. Additionally, their objective is to “educate executives on clinical and administrative trends in health care, new and emerging technologies, and other pertinent information to assist in achieving the key goals of cost containment, effective service and high quality health care.” (Why We Matter, 2011)
This organization needs to change its way of thinking and think on a larger scale. The values of the organization are strong dedication to servicing youth and families in need.
[The term case management can have many different applications. In this paper, it will refer to the managing of individual’s cases who find themselves in the criminal justice system, in a corrections setting or in the community who require an advocate to assist them. These persons could have one of any number of issues that require special attention or connection with resources that will enable them to improve their functioning and possibly result in avoiding a return to the criminal justice system. The case managers who work with client’s who have various issues which require specific resources and techniques. In addition, this paper will define the process and what role ethics and confidential information play in working with clients.
Case management is a problem-solving practice method that has had a growing momentum over time. This is due in part to federal and state funded program mandates and the desire for continuity of care. The National Association of Social Workers (NASW) (1992) and the Case Management Society of America (CMSA) (2010) have developed practice standards to establish uniformity in case management functions and pra...
Downs-Whitelaw, S., Moore, E., &McFadden, E. J. (2009). Child welfare and family services: Policies and practice, USA: Parson Education Inc.
One of the largest nonprofit organizations in presently in health care is Banner Health. It is their mission to give precedence to quality patient care and want to be known as an innovative national leader that is constantly and consistently growing clinically. The Samaritan and Lutheran Health Systems joined together to make Banner Health what it is today. They provide various programs and services so that they can readily address health care needs for the next decade such as eICU, iCare, Banner Research, and Alzheimer’s Care. Banner health’s network has grown since it has been established and is one of the top leaders in health care. Banner Health lives up to their mission of providing outstanding patient care by offering innovation through technology and performance management programs.
Downs, S., Moore, E., McFadden, E., & Costin, L. (2004). Child welfare and family services: Policies and practice. (7th. Ed., pp. 319-363) Boston, MA: Allyn & Bacon.
Higgins, J., & Cole-Poklewski, T. (2010) Case management reform: An illustrative study of one hospital's experience. Professional Case Management, 15(2), 79-89.
Along such time, the budget has grown over $2000,000, fact that paradoxically left Youth Haven with a deficit of$20,000. Marcel is in the process to upgrade her mindset of for-profit sector molded to the nonprofit sector environment. In addition, an executive director must consider some other factor, even when a nonprofit departs from the way any for-profit business is. In the textbook, Nonprofit Management Principles and Practices, Worth pointed out, “nonprofit managers are confronted with sorting through an array of options and selecting the measures and methods that meet both their own need for useful management information as well as the expectations of funders, watchdogs, and regulators.” (Wroth, P. 161). It is important to understand that administrators of non profits not only have to handle the management side of things but also to make sure that whatever service they are providing to the community is still running
Zoomerang; survey: Non-profit organizations not yet adopting new technologies. (2011). Marketing Weekly News, 3149. Retrieved from http://search.proquest.com/docview/851963328?accountid=13211
The relationship between young people and nonprofits can be the start of a significant change in our community, and should be a reciprocal and powerful educational experience. An open-minded and encouraging flow of communication between organizations and community members can be the launchpad for the social and environmental change organizations talk about and try for every day. Together, we can make change – not just a semblance of idealism, but reality, as well.
According to IC & RC, Case Management is defined as, “activities intended to bring services, agencies, resources, or people together within a planned framework of action toward the achievement of established goals. It may involve liaison activities and collateral contacts” (Herdman, John W., 6th Edition). Case management is a concerted effort of various professionals in the human social services network that assess’, plans, implements, coordinates,
... “The Nonprofit Sector: For What and for Whom?” Working Papers of the Johns Hopkins Comparative Nonprofit Sector Project, no. 37. Baltimore: The Johns Hopkins Center for Civil Society Studies, 2000