Following The Article In The S

Following The Article In The S

Length: 559 words (1.6 double-spaced pages)

Rating: Excellent

Open Document

Essay Preview

More ↓

Following the article in the Standard Newspaper dated 8/07/1998 on “Customer Care Improvement by Robert L Fousler (MD) Consultant s for Effective Training, I am in total agreement with him concerning the points that he has put forth concerning Customer Care within business organizations.

Customer Care is an important point in management and should be carried out by any manager within any business organization irrespective of what departments he is directly of indirectly in charge of. It is important to note that a business or organization cannot effectively attract customers /clients if it cannot deal with its internal clients. In any business/organization, internal clients are the employees within the organization.

Mr. Fousler mentions that in Kenya, many industries in the market and developing from a “Sellers” market into a “Buyers” market. This means that the only difference between one Seller and another will be in the quality of the service rendered to them. In addition to this, the expectations and demands of clients have been increasing and have been rapidly dynamic over the past five years and in order for you to please, and indeed, maintain a client then the services rendered to them should be adequate and ready to fulfill their needs.

Most service industries, if not all, are all client/customer oriented and they depend on the client to pay for their services that are intangible. With this in mind, it is in their best interest to ensure that the services they offer are useful to the client and that the Customer Support is highly advanced and effectively operational. In reference to this, it is important for organizations, particularly those in the service industry, to realize that their future success is dependant on managers viewing their staff as the most important assets they have and that everything depends on how they work as a team.
He goes on to mention that Customer Care skills should not only be offered to staff in service-oriented organizations but to all organizations in general. If people can serve one another and each department serving the other, then the Customer Service skills will be extended to the “External” customer.

He also highlights the importance of Customer Care in any organization and says that it is not wise to train only certain sections in the organization since everything everyone does in the organization has an impact on the client in one way or the other.

How to Cite this Page

MLA Citation:
"Following The Article In The S." 18 Jan 2020

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

A Summary Article By Barbara Pauloski, Rehabilitation Of Dysphagia Following Head And Neck Cancer

- Today, head and neck cancer in the United States is about 3% of all cancers. This type of cancer is the most common in individuals over the age of 50 and has a greater risk in men compared to women. There are many risk factors that can increase your risk of getting head and neck cancer, such as alcohol and tobacco use, two of the most common (“National Cancer Institute”, 2013). Following treatment of head and neck cancer, many side effects occur, such as dysphagia, depending on the type of treatment that is chosen....   [tags: Cancer, Radiation therapy, Chemotherapy, Oncology]

Research Papers
1192 words (3.4 pages)

Article Review: The Teen Brain Essay examples

- The article under review in this paper is 'Neurodevelopment: How does the teen brain work?' by Kendall Powell (2006). this article appears to be credible based on the following: although the author is a freelance science writer, his work lead one to believe he knows what he is talking about. In addition, he provides several supportive resources to back up his topics. He has several other articles and writings available on the internet. However, while no educational background is available, he writing experience extends to PLoS, HHMI Bulletins, and the Los Angeles Times to name a few....   [tags: Article Review]

Research Papers
1196 words (3.4 pages)

Rhetorical Analysis of a The New York Times Article Essay example

- The article titled "The man with the snow job" appears in the Opinion Pages, The New York Times. Author, Gail Collins, opens her article with the question: “Who is to blame for this weather?” which hooks readers’ attention and makes them curious about what they are going to read. In her writing, Collins talks about the current snowstorm in the United States and how it is used for everyone’s advantage. She also points out how government officials such as Arnold Schwarzenegger, Al Gore, George W. Bush, and Barack Obama use the occasion of snowfall for their own purposes....   [tags: Article Analysis ]

Research Papers
871 words (2.5 pages)

Essay about Critical Appraisal of Qualitative Journal Article

- Introduction Everyone possess critical thinking skills but when it comes to criticize a journal article it can be difficult for the first time, one of the best ways to develop critical thinking and reading skills is to use some strategies when reading and evaluating a research study (Wood & Haber,1998). The following essay it is going to focus in a critique of a qualitative journal article by giving its strengths and weakness, critical appraisal it is going to be done with support from different references and frameworks relevant to a qualitative study....   [tags: Article Review, Analysis, Informative]

Research Papers
2199 words (6.3 pages)

Peer-Reviewed Article: Heart Disease Essay

- There are many reasons I have used health care services at different times in my lifetime from birth to the present time. I have utilized pregnancy healthcare services. I have used health care services for preventive care such as a yearly Pap smear or health physicals. My friends, family and my co-workers may use health care services for the same reasons as mine, especially if they are of the same gender. The peer-reviewed article that I chose was about heart disease. Heart disease needs particular attention from health care administrators, since “Chronic heart failure (CHF) is a progressive syndrome that results in a poor quality of life for the patient and places an economic burden on the...   [tags: Article Review]

Research Papers
512 words (1.5 pages)

A Critique / Synthesis Of The Following Articles Essay

- Ghida Al Kharfan Mrs. Nina Shalhoub English 204- Section ll 15 March 2016 A Critique/Synthesis of the following articles: “Salt in the wound: Will India rise up against the oppression of foreign clinical trials” by Glenn McGee and “Call to Check ‘Unethical’ Drug Trials in India” by Rahul Verma. In his article “Salt in the wound: Will India rise up against the oppression of foreign clinical trials” written in April 2006, Glenn McGee, the director of the Alden March Bioethics Institute at Albany Medical College, argues that the abuse of the poor people in India by western pharmaceutical industries approaches a kind of “imperialism”....   [tags: Clinical trial, Pharmacology]

Research Papers
1028 words (2.9 pages)

Essay on Article Analysis: “Environment Group Aims to Stop Work on Power Plant”

- In his article “Environment Group Aims to Stop Work on Power Plant”, Tom Parsons reports on two unnamed environmental groups who are asking the Arkansas Supreme Court to order that all work on a new power plant cease until further environmental studies have been completed. This article is written in the inverted pyramid style (nice use of a related term). This style presents the most important information first, drawing readers to the headlines and opening paragraphs, and also allowing the editors to remove content from the bottom of articles in order to meet the space requirements of print media....   [tags: Article Analysis]

Research Papers
513 words (1.5 pages)

Research Article Critique: The Professional Adjunct The Online Journal of Distance Learning Administration

- The Online Journal of Distance Learning Administration (ojdla) is a peer-reviewed journal which publishes articles from practitioners or researchers “with specific focus or implications for the management of distance education programs” (ojdla, 2009, Mission section). The need to recruit, train, and retain qualified online instructors is a concern for administrators of distance learning programs. This research article critique focuses on Bedford’s (2009) ojdla article which presented her research into a new trend she identified in online instruction: the emergence of the full-time professional adjunct....   [tags: Article Review]

Research Papers
2298 words (6.6 pages)

Busting Bureaucracy with Radical Management: Forbes Magazine Article Critique

- Busting Bureaucracy with Radical Management: Forbes Magazine Article Critique The article written by Steve Denning is covered in Forbes magazine to display the innovative and forward thinking studies that delves into why the Max Weber structure of management fails in today's management model (Daniels, 2010). The article is not complex and does not create a new basis, but rather reconstitutes the six bureaucratic principals developed by Weber in the early 1900’s (Daniels, 2010). With the six principals as a solid foundation, Denning (2011) explains and proves a modern fit, custom tailored, model of management for the 21st century....   [tags: Article Review]

Research Papers
995 words (2.8 pages)

Kathleen Parker’s Article, First Three Years Aren’t That Critical Essay

- Kathleen Parker’s Article, “First Three Years Aren’t That Critical”      Did your mother read to you when you were six weeks old. Did she teach you how to do math problems when you were two. Recently, I read an issue of Parenting Magazine and found an article on child development. Kathleen Parker’s article, “First Three Years Aren’t That Critical” tells us that parents today are putting to much emphasis on what the media and medical journals are saying, instead of using common sense. The article emphasizes that parents are going overboard on these new studies using good argumentative techniques....   [tags: Article Review]

Research Papers
1379 words (3.9 pages)

Related Searches

Therefore, everyone must be included in Customer Care oriented seminars because they create awareness in staff of the importance of gaining such skills. After the training has been undertaken, then the most important task is to implement it. This includes maintaining a high level of outgoing commitment and insists that this can only be done by each department having “Ownership” of the process, so that Customer Care is supported by committed individuals and teams rather than just by management.

He says that one way of promoting the training is to have an incentive to bolster the training that has been carried out. An example would be to give gifts or rewards to those who improve the most in the service they give to both internal and external customers.

Under Evaluation, he says that it is not easy to quantify but one good approach would be to do a “Before” and “After” survey of the complaints received from External customers.
Return to