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In this coursework, I have to show I am capable of showing a variety
of administrative skills for a project of my own choice. I have chosen
to base my project on the Old Bailey.
In order to carry out my administrative skills, I had to carry out an
activity such as, setting up and participating in an away day trip to
an organisation for at least six people, in which I am the key
I also have to show knowledge and understanding of the roles of
administrators in organisations.
In this coursework I’ am required to work in a group of people that
have specific roles in the group and plan and organize (or administer)
our own event for AVCE Business Studies Year 2, unit 20 – Admin Ops.
Our event has to be well planned and multi-layered, as this will allow
each individual in the group to act out their role.
My group is built up of 6 people. They are, Rachel, Chris, Sophie,
Asif, Ashraf and me.
We have all worked together in Unit 1 (Business At Work) and have all
obtained experience of producing information. Examples are in, Unit 3,
4 and 10 (Marketing, HR and Customer Service).
We all set each other positions or roles in the group in order to get
our event started up. Below are my group’s roles/positions.
* Rachel – Boss
* Sophie – PR/Phones
* Chris – Planner
* Asif – IT
* Ashraf – Research
* Ravi – Research and minute taker.
As you can see from above I have a second job role. This is taking
down minutes (or notes) at every lesson. This is to make sure we don’t
forget to mention anything in-group discussions and can help all of us
in every meeting the group holds.
These are all our roles in the group. We are also called Group A as
there are 2 groups that have to organise an event.
We also have to organise and record our event by taking a camera. IT
is a critical path as it allows us to broaden our knowledge on the
place we want to go to for our event. We also must use a computer
database to store information and manage our project efficiently to
ensure a smooth running of it.
We had our first meeting at 11.33am on the 16/9/2004 and in the
meeting we had to be sorted n groups and then allocate roles to each
other. We also had an agenda. The agenda was to discuss project
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Our tutor Diane Appleby said that we all had to start allocating a few
more responsibilities to one another and discuss what we are all
organizing for our event. She also stated we must use Microsoft
PowerPoint to show our presentation for our event to the other group.
The lesson/meeting ended at 11.45am.
The next lesson and meeting was on the 20/9/2004 at 9.35am.
In this lesson/meeting we all recapped with what happened in the last
meeting/lesson and all had to come up with ideas for our event.
We all discussed about what was happening in the group. As Asif is the
main person dealing with IT, he has to set up an “e-mail circle” to
keep the group work flowing. This can also allow external communication
flowing in the group.
We then had to suggest what we were going to do for our event. We came
up with the following ideas:
* A visit to the Old Bailey
* A trip to Pinewood studios
* A Mars factory tour
* A tour of the BBC
* Go to the London Eye
* Go to the Houses Of Parliament
* Go to the Tower Of London
* Go to Heathrow Airport
We wanted to opt for something that wouldn’t cause the group too much
stress; conflict with anyone’s roles and that could involve everyone
in the group. We didn’t want anyone in the group to be left out so we
sought out the ideas that we came up with and suggested what one would
be good for us.
Through thorough discussion, the group all thought it would be a good
idea if we all organised an event to go to the Old Bailey.
We set up some objectives of our event. We had to:
* Decide how we are going to get there (travel arrangements)
* Find out how much the cost of travel will be
* Research the Old Baileys opening and visiting hours
* Find out if we had to pay for admission
* Contact the Old Bailey and see if we could arrive there on a
specific date (date is still yet to be decided)
The lesson/meeting was coming to an end but, we had our event idea
planned and we sought our objectives to our event.
Lesson/meeting finished at 11.06am
The next meeting/lesson was held on the 23/9/2004 at 11.32am
In this lesson/meeting we had to do a “Belbin self-perception
inventory test”. This is a psychological test that determined if our
roles were ideal to suit us or if we were perfect to do another role.
In this test I came up as a “Shaper” (my score was 92%). Here’s what
the test had to say about a shaper: (Temperature chart on the next
“A shaper is a person that has a lot great need for achievement. They
are usually aggressive extroverts and possess strong drive. Shapers
like to challenge others and their main concern is to win. They like
to lead and boss/push others into action. If an obstacle arises, they
will find a way around it. Headstrong and assertive, they tend to show
strong emotional response to any form of disappointment or
frustration. Shapers are single minded and argumentative and may lack
interpersonal understanding. Their role is the most competitive team
I would agree to the Shaper role, as on the 13/9/2004 we had to fill
in a skills audit sheet. This shows what I believe are my strong
skills and the Belbin Shaper role supports my conclusion of this test.
I have included the skills audit sheet and it can be seen on the other
side of this page.
I found the test to be very accurate. As Chris, Rachel and Sophie were
the other people present from our group; here are their team roles:
· Rachel – Resource investigator
· Chris – Team worker
· Sophie – Implementer
The group all discussed our roles and thought if our roles in the
group were best suited to us and wondered if we had to change our
Lesson/meeting finished at 10.58am
The next lesson/meeting was on the 27/09/2004 at 9.36am.
In this lesson/meeting, we looked at our roles in the group and were
deciding if we should switch roles. We decided if we did, this would
allow us to get suitable roles that would help all of us get our event
done more efficiently.
We discussed our roles for 20 minutes and came up with the following
* Sophie – PR/phones
* Rachel – Planner
* Chris – IT
* Asif – IT and research
* Ashraf – Research
* Ravi – Boss
We decided these changes would be better for us as the “belbin test”
told us what we were best at and we decided it was better if we worked
on what we are best at.
As I’ am now the boss of the group, I now have to work effectively
with the people in my group. I now have to:
* Help Sophie with contacting companies
* Help Rachel with the planning of the event
* Help Chris and Asif with IT work such as the Gantt chart
* Help Ashraf with research in the Old Bailey
Now that we had assigned better roles to each other we can carry out
our assignment more effectively and sufficiently. We also had to view
our team formation.
From extensive research in-group dynamics and the process of team
building, we know a great deal about how teams operate. For instance,
we know that teams go through relatively predictable stages. These
stages are not hard and fast, but they suggest the sequence of
activities in building a team. This sequence is traditionally called -
Forming - Storming - Norming - Performing
Teams have a finite life. They form for a specific purpose and must
disband once their mission is complete. Consequently there is a fifth
and final stage, sometimes called Mourning. Achieving closure,
acknowledging the end of a project and moving on is a vital part of
the lifecycle of every team.
The following table describes aspects of the five stages.
Considerable anxiety, testing to discover the nature of the situation,
what help can be expected from the facilitator, and what behaviours
will be appropriate or inappropriate.
What is the task? Members seek the answers to that basic question,
together with knowledge of the rules and the methods to be employed.
Conflict emerges among sub-groups; the authority and/or competence of
individuals is challenged. Opinions polarise. Individuals react
against efforts of the others to control them
The value and feasibility of the task is questioned. People react
emotionally against its demands.
The group begins to harmonise; it experiences group cohesion or unity
for the first time. Norms emerge as those in conflict are reconciled
and resistance is overcome. Mutual support develops.
Co-operation on the task begins; plans are made and work standards
laid down. Communication of views and feelings develop
The group structures itself or accepts a structure, which fits most
appropriately its common task. Roles are seen in terms functional to
the task and flexibility between them develops.
Constructive work on the task surges ahead; progress is experience as
more of the group’s energy is applied to being effective in the area
of their common task.
The group must accept that the project is complete and disband
gracefully. There may be a sense of loss and anxiety at having to
Successfully completing a task is diffused carefully via a "closure
ceremony". This public celebration marks the formal end of the team.
As I mentioned from the minutes taken from the 20/9/2004, we all
decided to do an event on the Old Bailey and we had our objectives.
The objectives we set had to be worked on if we were to go to the Old
We had a few constraints on some of our objectives. As we had all just
changed our roles in the group, we all had to review on how we had to
go the Old Bailey. As Asif is doing research, he had to research the
Old Bailey and get some information on the Old Bailey. Sophie has to
obtain a phone or help number to the Old Bailey and see how we were to
get there and see how much admission to the Old Bailey would be.
Rachel was absent which proved a major down fall for the group, as she
needed to plan the travel arrangements and with Sophie see how we were
going to get there as they needed to plan the travelling hours and
what date would be suitable to get there.
The only way we could work around this is by, if either Chris and/or
Asif work together, they could obtain some information from the
Internet on the Old Bailey and help Rachel and Sophie into achieving
I also made everyone present to exchange e-mail addresses and mobile
phone numbers to allow external communication flow in the group. The
biggest constraint in the group so far is internal communication. This
can be fixed if everyone is present for most of the time; the group
work together effectively and help each other out.
Possible problems that may interfere with our plans are, the Old
Bailey may not want college students going to the Old Bailey as a
serious court case may happen or, they may have to close on one of our
visiting dates etc. in case of an event, we have back up events to go
to. We will have to seek out what we could do to get another visiting
time and use Internet documents and letters to the Old Bailey and see
if we could persuade them to let us go to them.
In case something does happen, we have decided to go to one of these
* Pinewood studios
* The London Eye
* Houses Of Parliament
* Heathrow Airport
In case we have to do choose another place for our event, we have
decided to do the following:
* Asif writes a professional letter to Pinewood studios asking if it
would be possible to do a visit in the studios
* Sophie rings and/or writes a letter to Heathrow Airport requesting
to visit them
* Rachel plans on how to get to these other places and arranges the
times and dates appropriate to get there.
We will have to do research all over again for one of these other
places, but we will be prepared to do so, as everyone in the group as
a thorough understanding of what they have to do and what needs to be
We have to decide on a date. We have decided we should do our event on
Thursday 11 November 2004 or do our event during the study week (i.e.
half-term week: 25th-29th October).
Lesson/meeting finished at 10.59am.
As I mentioned above, we had to do some research and/or do individual
work as well. Asif is doing research so he has to gain some
information on the Old Bailey. He has to gain information on the Old
Bailey’s opening/closing hours, where the Old Bailey is located and
how many courts there are in the Old Bailey. Sophie has to phone the
Old Bailey and arrange an interview with one of the clergies/lawyers
in the Old Bailey. If that isn’t going to be a possibility, we will
then interview a lawyer/solicitor (providing they have a lot of
experience) from her family. Rachel is the planner, so she has to plan
out what we are exactly going to do on the day we visit the Old
Bailey, i.e. she has to plan out what time we meet to go to the Old
Bailey, how we are going to get there, what is our spending budget
etc. Chris has to do a Gantt chart, as this will show what we have
planned/developed in the time we have until the trip is being held. My
role as the shaper/boss is to make sure everyone is doing their
jobs/roles sufficiently and help out anyone that is struggling with
The next lesson/meeting was held on, 30/9/2004 at 11.34am.
We have decided on a date to visit the Old Bailey. We have chosen two
dates. Monday 25th October and Friday 29th October. We have decided
these dates as they are both during the study week and everyone has
agreed that these are good dates. Everyone is fine with them, We all
agreed to meet up at Slough train station at 9am as this is when cheap
train tickets will be issued and by the time we get to the Old Bailey,
it will probably 10.30am/11am and this will give us time to record our
journey specifically to our day plan.
After the lesson/meeting we were discussing where the Old Bailey is
located. We found out that the Old Bailey is located in London and we
needed a tutor to come with us, as it is a requirement. We need to ask
Diane if she or another tutor can go with us
I have also found some new additional information towards the Old
Bailey. I have found out that it is Newgate Street in Central London.
I have discovered that it has 18 courtrooms. I have discovered
information regarding some of the court hearings that has taken place
in the Old Bailey and what hearings take place in the courtrooms.
Rooms 1 and 2 are for notorious killings (such as the Soham killings)
and terrorist trials. Courts 3-11 and 13-18 are for any sort of trial.
Courtroom 12 is for long fraud trials. I have also discovered in order
to get there, we will need to get the underground tube station and go
to St. Paul’s tube station via the underground central line. I have
also found out the address of the Old Bailey and court trial hours.
They are: 10am-1pm, 2pm-5pm. We will have to choose a decent hour to
go to the Old Bailey as there are short court hours and we cant afford
to miss a hearing. If we are to respond to this information
efficiently, we need to find out the tube timetables, check on the
directions on how to get to the Old Bailey and see how much the train
tickets will be. We also need to plan on how we are going to reach
there on time (i.e. plan out a suitable time to get there.). I will
need to work with Rachel, as she is the planner and help plan out the
day planner for when we actually carry out the away-day trip. All this
additional information can be seen in the appendix.
Lesson/meeting finished at 12.58pm
The next lesson/meeting was on the 4/10/2004 at 9.33am
We have been discussing Ashraf’s position in the group. He has been
absent from every group meeting and Admin Ops lessons. As he is
relatively new to the college and group, no one in either group has
his mobile/home number. We as a group have discussed his behaviour and
role in the group. We have concluded he is never present, hasn’t
helped in the group, shows no interest in this unit and is holding the
group back. We have discussed this with our Admin Ops tutor Diane
Appleby and I have been given Ashrafs home number. The only thing I’
am left to do is, contact Ashraf and see what is happening with him
and see if he is at all coming back to the college. Ashrafs behaviour
and lack of commitment to the group and group work is proving to be a
major constraint as he could really help us gain more information, as
his role is research. This would have been a major benefit to the
group and to the work, as we would have had double the information and
double the work.
As I was given Ashraf’s contact number, I have tried contacted him but
I have received no response. I will keep trying.
We also had to do a mind map. The mind map was created by Tony Buzan
and shows what we want to achieve and how we are going to achieve our
aims. We had to think of a word that shows what we want out of this
unit. My word was achievement. How I was going to achieve my
achievement, was by doing these aims:
* Research the Old Bailey
* Plan more into this unit
* Contact the Old Bailey
* Act out my role
How I was going to achieve these aims was by:
* Completing all work that is set out
* Be a good leader in the group
* Make sure everyone in my group is confident in the work we are
I also had to say something that showed what I was like as an
individual. I said “I’ am a competitive person and I like to work to
the best of my ability – always”. I chose to say this as I felt that
this was 100% true about me and I felt that it fit into my aims and
Lesson/meeting ended at 10.57am.
The next lesson/meeting was on the 7/10/2004 at 11.34am.
We really needed to find the location of the Old bailey and arrange
the train ticket prices. In this lesson we were just going over our
work that we have done so far and we had to do it on the college
We were in the college library and we were doing the first draft of
this unit so we could a start on this coursework.
Lesson ended at 1.06pm
The next lesson/meeting was on the 11/10/2004 at 9.36am
Asif produced his letter that he was sending to Pinewood studios. The
letter was weak in terms of grammar, but after a few corrections were
made, a different letter will now be sent to Pinewood. Asif is also
planning to phone Pinewood studios and will need a witness to make
sure the phone call is genuine and will have to be recorded onto
paper. It will also need to be signed by Asif and the witness to state
that it was a genuine phone call and the whole thing wasn’t made up.
Ashrafs role in the group was again being reviewed in the group. This
is being a serious matter in the group as we all feel as we are being
kept behind in our work.
Sophie is still waiting for a reply from Heathrow airport and in the
mean time we are still concentrating on the Old Bailey.
Like I mentioned before, the final date we have set for the trip will
be on Friday 29th October 2004. We will all meet at Slough train
station at 9am, because, like I mentioned before, everyone in the
group finds it easy to access.
I have to look at clerks in the Yellow Pages as, if we are unable to
interview a clerk at the Old Bailey, we can rely on the one I
interviewed from the Yellow Pages.
The next lesson/meeting was on the 14/10/2004 at 11.32am.
In this lesson/meeting we got close to making our event a reality. We
have got a day plan worked out (i.e. what we are going to do for the
whole day), we are still researching train tickets and see what will
be the cheapest option, what our maximum expenditure for the whole day
will be, how long we are going to spend at the Old Bailey and what
equipment we will need to show evidence that we did go to the Old
Bailey. Rachel was given a booklet full of forms. In the booklet were
various forms that showed our budget, consent from to be filled out by
everyone’s parents/guardians, and various other things. I have to make
copies of the parent/guardian consent forms so that everyone’s
parents/guardians sign the form and are aware that their child is
going to the Old Bailey.
There is however a bit of a problem of what we are going to do for
lunch on our event day. As it is Ramadan for Sophie and Asif, they
wont be allowed to eat or drink during the day until 6pm. As this
conflicts with our time for the trip, we decided to move the time
forward as, we can still see a court trail at the Old Bailey and
Sophie and Asif can eat/drink something whilst we are on our event.
There’s still some work that isn’t produced by the two people that are
doing IT. Chris still hasn’t produced a group Gantt chart. This is a
major asset to the group as this details the groups activities in the
days and months that we have been planning our event. It is urgent
that this Gantt chart is produced.
Lesson/meeting ended at 1.10pm.
Next lesson/meeting was held on 21/10/2004 at 11.31am.
We have discussed Ashrafs position in the group and we have concluded
he is not returning to college let alone to the course lessons. We
have decided to just make it me, Sophie, Asif, Chris and Rachel in the
group as we have done most of the work. We have borrowed Samara from
Group B to help us with the research side for our group to ensure we
still have six people in our group, as this is a requirement for the
Afterwards we just discussed and agreed on the terms of our event,
re-discussed our event plan and just wished everyone a good half term.
Sophie and myself managed to discuss with Diane our interview with my
neighbour who happens to be a solicitor. We had an approval from Diane
and we have organised a date and time and questions to ask my
neighbour. All we have to do now is find a tape recorder, as this will
provide us with audio proof and documentation of the interview and
proof we did it.
Lesson/meeting ended at 1.07pm.
We have now done most of the group work and we now we are all focusing
on our individual work. We have planned and administered our event and
all we have to do now is go to our event and carry it out.
I have received two letters from the Langley AVCE Business studies
group who are also doing the Admin Ops unit. The letters both say that
they would like to hold a conference in December at the Langley campus
and discuss the three events (Windsor Group A and B and the Langley
campus event) that are being held and that they would like to show
each group what the event trips were like and how they were
administered/carried out. We have agreed to meet in December and have
the conference then.
Like I mentioned before, I said we had to plan a budget and do a day
plan. My Admin Ops tutor gave me a form booklet to fill and I had to
fill it out and put in the details of the event that were going to
In this booklet I had to fill in:
· Where we were going
· Purpose of visit
· Date of visit and return
· Number of students going
· Mode of transport
We decided the most appropriate figure to spend on our event was £35
per student. In total we have six students and times that by £35 gives
us a total of £210. This is the total cost for the group.
The combined cost for the Windsor groups and the Langley group comes
up to £1000. This is because we have to include, food, transport,
personal costs etc.
On the next page is a travel plan. This shows what we are planning to
do on the 29th October 2004 (or our event date).
As we have completed all our group work, we have used a variety of
communications. We have used:
* Written communication – internally
* Oral – internally and externally
* Internet – externally.
We had used written communication as Asif had to write a letter to
Pinewood studios which unfortunately never did reply to his letter.
We had used oral communication throughout the duration of this
coursework, as this is how we managed to get our group work completed.
We had used the Internet as a form of external communication as we
were able to e-mail each other outside the Admin Ops lessons and help
each other with the group work outside college.
My analysis of the communication in the group
Overall I believe we have done very well to achieve all our aims and
objectives. We have worked well as a team and we have made sure we
have completed all the work set and we have improved our communication
We have struggled with some of the work but we worked as a group to
make sure no one falls behind and is kept up to date like the rest of
We had helped each other out in the planning of our event by
continually communicating externally and internally to ensure all the
group work that had been set had been completed. By doing so, we had
been improving our communication skills and our group
Contingency plan for Old Bailey day trip
In this part of the assignment I have to do a contingency plan. This
is basically a plan that can be used to help make sure if anything bad
were to happen on the event day or before the event day, ways we can
go around the disasters and how we can carry out our event without any
What if …
My back up idea
1). Visiting my first choice of the Old Bailey isn’t going to be a
possibility? (I chose to go to the Old Bailey as I had strong debate
levels in my group and I wanted to rein act the trial I saw. I felt
that it was a strong place to visit as it has a strong business link.)
Go to a back up place to visit such as Pinewood studios, Houses of
Parliament, London Eye etc like we discussed in our group meetings
2). If the Old Bailey won’t allow students to enter the Old Bailey
We will have to arrange to go to an alternative place to visit (like
above) like we mentioned before in the group meetings
3). There is a tube strike in the London tube service?
We will have to use a different mode of transport to go to the Old
Bailey and to get back home
4). I can’t meet the time deadlines set for the coursework?
I will have to use the Gantt chart I drew up earlier to help me meet
the deadlines and use the six week review as well
5). Nothing goes according to my Day Plan?
I will have to do everything as it appears on my day plan but, do it
at different times and make sure everything on the list has been done
6). I’ am ill for the away day trip to the Old Bailey?
I would go to a different away day trip with the other Windsor campus
group or go with the Langley campus group
7). My role as a Shaper that was determined by the Belbin test doesn’t
go to plan?
I will act as a team worker instead of a team leader in my group
8). I can’t gain any photographic evidence supporting I went to the
I will have some leaflets and some cut outs from various newspapers
and some print outs from the internet
9). My mobile phone’s battery dies out and I can’t gain access to
numbers in my mobile?
I will have to use someone else’s mobile to contact the person I want
10). There’s a shooting near the Old Bailey/public crises
We will have to postpone going to the Old Bailey and go another
time/go somewhere else to visit. Possibly one of our back up ideas
11). I’ am unable to record the financial data of my event
Use a computer/pc to record the financial data of my event
12). I cant find a solicitor at the Old Bailey to interview
Go and interview a solicitor that I know very well and has experience
working in the courts and skills in law
13). I’ am unable to record what was said at the interview
Have a witness present at the interview and get everyone’s signature
who were present at the interview
14). I get lost and end up missing from my group
Contact another group members mobile and find a suitable place to meet
I also have to do a bar chart, which shows what my costs are and how
much the day is going to cost me.
As the cost per student is £35, we have to make sure we don’t go over
that budget. Here is my budget:
* Equipment - £5
* Other - £8
* Meals – 11
* Tickets (train) – £11
This shows my total budget plan for our event, which will be on the 29th
I have also done a Gantt chart as this shows what has been done up
On the page after, I have justified the selection of the away day trip
to the Old Bailey for Unit 20 – Administrative Operations
On the next page is a booklet, which shows the administrative
requirements for the project in terms of physical and human resources.
This booklet had to completed to ensure we had approval to go to the
Old Bailey field trip and everyone in the group had to fill this in
and get approval (by signature) by our parents or guardians to allow
us to go on the away day trip.
This was something that had to be filled in.
Without this being completed, we could not go on the away-day trip and
complete our report on the Old Bailey.
Away-Day Trip Report
The away day trip to the Old Bailey Crown Court was held on the 29th
October 2004. The Old Bailey Crown Court is situated in Newgate Street
in London. We weren’t allowed to take any belongings with us so we had
to leave them behind in travel agents.
On the away day trip to the Old Bailey Crown Court we went to one of
the 18 courtrooms. This courtroom is part of the original court as it
had its own private entrance. Before we could enter the courtroom we
had to go through security clearing. We had to be frisked by a
security guard and then enter a metal detector and then proceed to the
Before we entered the courtroom we were told by a member of security
we had to be quiet as any noise could disrupt the court session.
The security guard also told us what the trial was about.
In courtroom number 2, we saw a murder trial. The murder trial was
based on a murder committed by a man who allegedly murdered his
father. The man who murdered his father was a man called Steven
When we entered the courtroom we had to sit on sits that was at the
top of the court which allowed us to see everything that was happening
down below in the courtroom. This is known as the public gallery. From
where I was sitting I could see the witness box, judges, barristers,
the accused, a TV screen and people that were supporting the accused.
In the actual trial we were viewing CCTV footage, which showed what
happened before the murder. After a while another CCTV footage was
shown. In this footage, we could see a witness’s movement, which
happened during the police interview, following the murder. This
witness was a policeman who worked for the Metropolitan police force.
The policeman had to answer various questions that were being asked by
a barrister. The witness had to go to the witness stand and answer the
questions that were being asked by a barrister that seemed to be
defending Steven Vaughan.
The witness from the Metropolitan police seemed to be very nervous
when he took to the witness stand. The witness didn’t seem to
understand the questions being asked and had to answer some of them a
few times and had to ask to hear the questions again. This was
probably due to the witness being very nervous and anxious to answer
the questions he was being asked.
He was also trying to prove to the barrister who was defending Steven
Vaughan that Steven Vaughan did in fact murder his father.
I also heard another barrister who was defending the witness. This
barrister was saying that Steven Vaughan did murder his father and the
witness was telling the truth and he did give the correct evidence,
which could also prove that Steven Vaughan is guilty.
Steven Vaughan was present throughout the duration of the trial. He
was sitting in a box, which was next to the jury and had a security
guard with him. This is also known as the Dock. Steven Vaughan
couldn’t say anything, as he wasn’t allowed to.
The trial lasted for two hours before breaking up for a lunch recess.
In overall, in the two hours that I was in the courtroom, I heard:
* What had happened
* Who had been murdered
* What the witness had to say
* What the barristers views were
The trial is still continuing with the final verdict still being
During the time that I was in the courtroom in the Old Bailey Crown
Court, I learnt how a criminal court system works. I also learnt how a
court works and the procedures you have to go through before you can
enter the courts (i.e. going through the metal detector before
entering the courtroom). I also learnt how a trial is held and how
many barristers, witnesses and what needs to be stated/present at a
I also learnt about the role of Administration. I learnt how to
administer an event and how to plan and act out a planned event.
Like I mentioned before, I had to do a “Belbin self-perception
inventory test” my role was the “Shaper”. I felt that my role as a
Shaper had changed during the time we had spent at the Old Bailey.
Instead of taking charge and making sure things went my way, we all
agreed on the things that we thought would be good for the group. When
we had to decide on a something, we agreed on the final decision as a
group e.g. picking a courtroom to visit.
My role as a Shaper had changed during the away day trip and didn’t
really show at the trip. I felt that instead of acting out my original
role as a Shaper, I felt that I acted as a team worker.
I had noticed that I was a Shaper during the planning of the event and
I acted as a team worker during the actual event. I expect to take to
my Shaper role again when we do any group working and when we hold
anymore group meetings.
Evaluation of the event
The event was a success as everything went according to plan and
nothing bad had happened. I got to London Paddington and the Old
Bailey on time and we arrived back at Slough train station on time. We
were able to discuss what happened at the court very well and were
happy we had a successful event. The event was a success and everyone
enjoyed themselves at the away day.
Action points/next steps
It has been agreed that one day in December that we will hold a
conference in December for Windsor AVCE Year 1 Business Studies
students and tell them what Unit 20 – Admin Ops is all about. We have
chosen the seminar to be held in the Windsor campus on Thursday 16th
December and hold it between 11.30-1pm (the same hours as our Admin
Ops lesson). We have decided to explain to the future year 2 students
what this unit is about and show them various pieces of work that has
been done and tell them about the events that the two Windsor campus
groups have done and explain to them how they can achieve a good
result in this unit. Also, do a wall chart displaying all the work
that has been done and show pictures and notes explaining the unit and
My role in the group
My role in the group is to be the boss. I had to delegate tasks to the
people in my group to ensure smooth running of our planning until the
actual event. The event that I helped to plan out was to go to the Old
Bailey. I planned to go to the Old Bailey and watch a court trial in
I have played a key administrator role. As well as planning the role
of the boss, I also played the role of the minute’s taker. This role
included me recording/writing onto paper everything that had been said
and done in the group meetings and review what I wrote. I also tried
to improve the group if anything bad had happened in the previous
meetings e.g. lack of teamwork communication.
I have supported my colleagues by helping them to do their roles. I
have helped Sophie who does PR/Phones with her role of external
research and communications, I have helped Rachel who does planning,
plan out what we are going to do on the event day, I have helped Asif
who does research, gain information on the Old Bailey Crown Court from
I would compare my role to that of a level within an organisation i.e.
I’d compare it to a trainee manager.
My project was to see a court trial at the Old Bailey Crown Court and
acknowledge what the court did. I had to research what professional
people worked at the Old Bailey. I also got the chance to learn how a
court system works in real life.
This event also gave me the chance to improve my written and oral
skills, as I had to do a lot of work that involved writing, which has
lead to improvements in my spelling, punctuation and grammar. This has
also helped me to fill out my UCAS application. The event has also
given me the chance to improve my peoples and communications skills. I
improved on these two skills, as I had to do a lot of teamwork and
helped me to interact with people and work as part of a team. The
event planning has also helped me to be more creative when it comes to
productive work, as I had to be very creative and productive when it
came to making ideas and/or suggestions.
I have shown a computerized list of tasks. I have shown a travel plan
– a list showing what has been planned for the day out. A contingency
plan has also been planned out. This is a list that shows anything bad
that might possibly happen on the away day and how the possible risks
can be avoided/overturned.
I would also say that I am a step-by-step business student. I would
support this as the planning of the event has shown that after one
task has been completed, I would like to move onto the next task, as I
find it can break down the work into easier pieces to complete.
I have also done some research on Warren Bennis who wrote about
leaders and their roles in a group and/or business.
Warren Bennis also pointed out there are several qualities of a
leader. They are:
· Technical competence – business literacy and gasp of one’s field
· Conceptual skill – a facility for abstract or strategic thinking
· Track record – a history of achieving results
· People skills – an ability to communicate, motivate and delegate
· Taste – an ability to identify and cultivate talent
· Judgement – making difficult decisions in a short time frame with
· Character – the qualities that define who we are
I believe that I have achieved some of the leader qualities. I believe
I have good conceptual skills as I managed to help organise the event
for an away day trip to the Old Bailey. I have a good track record as
I strive to achieve good results. My peoples skills are good as I
managed to communicate internally and externally to the people in my
group and I managed to help them with some work they found difficult
and persuaded them to complete their work. I have good judgement as I
managed to organise the way day plan in a short space of time and
decided on the time and day we should go to the Old Bailey. My
character is defined by my own personality and my Belbin role. I
believe my Belbin role makes me who I’ am in my group and helps me to
complete all my individual and group work.
Another thing I should do, as a team leader is to satisfy my
followers’ needs and achieve positive outcomes.
Confidence and creativity
By achieving meaning and direction in my group, I can create goals and
objectives for all of us in the group to achieve. By creating trust, I
can create reliability and consistency in the group. By creating hope
and optimism, I can make people have energy and make them committed
towards their work. By getting results, I can create confidence and
creativity, in my group. By achieving what I have listed in the above
table I can create a good working environment and create goals and
objectives, reliability amongst the people in my group, commitment to
ensure all work is complete and confidence in each other. This can
lead to good team working efforts in my group and respond quicker to
any necessary changes.
As we have now achieved our aims and objectives, carried out our
away-day trip and evaluated it, I now have to do my overall evaluation
of my work in this unit.
As I mentioned above, we had to do a wall chart that displayed some of
our work and pictures that were taken from our away day trip. I also
mentioned that we had to display some notes of the away-day trip. The
notes that had to be included were of the group’s own individual
Belbin team roles. This could show to everyone that we applied our own
Belbin role to the away-day trip to the Old Bailey and how the Belbin
team role helped us in doing our coursework and the planning of the
The wall chart I believe is an effective way of what we did in the
group and how much effort we had put into it. It showed we worked as a
group and we put a lot of group effort into it. I believe my Shaper
role also came into planning the wall chart as I helped develop it and
made sure that everything was put into place and everyone put
something onto the wall chart.
I believe when we organised our team roles after the Belbin test, we
all immediately took to the roles. I managed to guide, delegate,
assist, communicate and help the other members of my group and help
share their responsibilities and group work.
We all managed to help each other develop the away-day trip and make
it a success and made sure we were all prepared for the trip.
I managed to improve several things in the group. I managed to
· The communication flow of the group both externally and internally
as this was a weak area
· The planning of the away day. We had several ideas planned before
hand and they proved to be weak so I managed to get everyone and
discuss; how we can make sure everything goes according to plan, how
we can improve on the areas we are weak on, how we can avoid any
possible conflicts occurring (the contingency plan)
· The possibility of meeting our objectives
· The way the group interacted. When we had first “joined” as a group,
we had problems in working altogether. By making sure we worked with
each other nearly all the time, I managed to get everyone in the group
I believe that my Belbin role really helped me out when I improved on
the four bullet points above. Without the use of my Belbin role, I
doubt I would have been able to achieve any of the above four bullet
I strongly believe I greatly developed my leadership skills and roles
in this coursework. I believe that this coursework managed to help me
“develop” the key leader skills and role and it had made more
assertive in the process, as I had control of the group and I made
sure nearly everything went according to the way I wanted it to go.
This was a great development process as it helped everyone in the
group (along with myself) achieve everything that was planned and we
managed to achieve them.
In this section I have to talk about effective planning. We did some
effective planning after the away-day trip to the Old Bailey. We had
to effectively plan as a group a wall chart. The wall chart I have
mentioned above is basically a wall display, displaying group work
that we had done as a group.
The wall chart was created by, our tutor Diane Appleby telling both
Windsor groups (Group A and B) to show evidence that we had carried
out our away-day trip and display in some way. We had decided to do a
wall chart as this could show we had carried out the away day trip and
everyone could view it. We showed research into the Old Bailey and the
statue on top of the Old Bailey and what the statue represented (truth
and equality of justice) and our Belbin roles (mine can be seen in the
Appendix). Photographs of Slough train station, London Paddington
station and the Old Bailey were also taken as this showed proof that
we did carry out the away day trip and that we did in fact go to the
A contingency plan was also attached to the wall chart as this could
show how problems could be produced and showed how we were prepared
for the possible problems and how we could get around them.
I believe the wall chart is a good way of showing to different people
and to the other group, the effectiveness of working in a group and
what can be produced if everyone in the group effectively plans ahead
and works together to get work produced.
The overall planning of the project was weak at the beginning, but
later on, it proved to be very strong and very effective. We managed
to build up on the group and helped everyone out in the group work. I
enjoyed the group work and believe that the group had a strong bond
and made ideas a reality. The planning of the project improved day by
day as, we all worked together and improved on communications and
group work. I strongly believe the planning of the event went very
well and the group worked well towards it.
The project in total was good itself. The work I have produced I
believe is very good and I have worked hard and well towards it. I
have enjoyed working on this project and found it to be every
enjoyable to do. The unit itself has been relatively understandable
and learning about administrative operations has been very enjoyable
I have this to be a very good and enjoyable course work unit and have
found this to be a good learning experience on administrative