Essay PreviewMore ↓
Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture. A remarkable thing is happening as we see the awakening of the individual and the collaboration of empowered people in the team effort of total quality management. It is a renewing, a reinforcing and a building of a bridge of trust among the individuals responsible for accomplishing a common goal (The Total Quality Review; May 1994). One of the goals is to build an organizational environment conducive to job redesign and cross training in order to facilitate job flexibility. TQM initiatives in areas of common concern provide an opportunity to form and better control the relationship with a company's external vital customers and suppliers.
TQM is essential for companies seeking to provide quality goods and services to their customers. The end result is that they will enjoy prosperity and long-term growth. "In order to compete in a global economy, our products, systems and services must be of a higher quality than our competition. Increasing Total Quality is our number on priority here at Hewlett-Packard. -John Young, President of Hewlett-Packard" (www.dmu.ac.uk.htm). Often companies find themselves faced with a dilemma that is rooted to a lack of TQM. This was the case with Apple Computers. They were unable to conceive a working, productive relationship between their managers and engineers. Apple found themselves unable to alleviate this problem, which ultimately hindered it from responding to environmental changes.
The positive effects of TQM has transcended down through the ranks. Non-profit organizations have begun to embrace TQM throughout their organization, relying on the positive results found throughout the business world. Even the Health care industry has initiated TQM to promote excellence in nursing, urging nurses to apply quality improvement.
How to Cite this Page
"Total Quality Management (TQM)." 123HelpMe.com. 21 Nov 2019
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- Overview of TQM and Healthcare Total quality management is “a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company 's operations” (citation). There are eight key principles to consider when discussing TQM: customer focused organization, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships.... [tags: Management, Quality management, Quality]
1105 words (3.2 pages)
- CHAPTER ONE: INTRODUCTION 1.1 Background to the study In the late 1970s and early 1980s, previously unchallenged American industries lost substantial market share in both US and world markets. To regain the competitive edge, companies began to adopt productivity improvement programs which had proven themselves particularly successful in Japan. One of these improvement programs was the total quality management (TQM) (Kaynak, 2003). Since the 1980s to date, there has been an increasing awareness and implementation of practices associated with TQM as well as other manufacturing practices (Cua, Mckone, & Schroeder, 2001).... [tags: Management, Quality assurance, Six Sigma]
2013 words (5.8 pages)
- Introduction Effectively integrating information technology (IT) into an organization’s business processes is critical if the organization wants to increase productivity and remain profitable. IT includes items such as the systems software, application software, computer hardware, and the networks and databases that help manage the organization’s information. When implementing quality standards and processes that are forever changing in the IT world, organizations must balance these changes while continuing to rapidly implement new systems technologies in order to stay competitive.... [tags: Management]
3222 words (9.2 pages)
- I. INTRODUCTION Before you can begin to understand what total quality management is, you must know what quality is. Quality is the ability to satisfy, or even exceed, the needs and expectations of the customers. Total Quality Management is a management approach to long-term success through customer satisfaction. The participation of all members of an organization in improving processes, products, services, and the culture they work in is the basis of TQM. Total Quality Management, often called TQM, is a mind set.... [tags: SixSigma Essays]
2275 words (6.5 pages)
- TQM Total Quality Management By Jeff Russell A new type of structure is being used in many organizations today. That structure is labeled Total Quality Management (TQM). This approach involves guaranteeing that an organization functions with a commitment to quality and continuous improvement in meeting its consumer's needs. With any type of change there will always be a number of bumps in the road which slow down the process that can help a company increase the workers morale, production, profits and over all positive environment to conduct business.... [tags: GCSE Business Marketing Coursework]
1487 words (4.2 pages)
- TQM1 TQM in Foodservice Introduction One of the most important industries overall is the food industry. The food industry consists of everything from food processing plants to fast food restaurants. The food industry affects nearly every living person. Most people don't realize how important this industry is and how it affects their everyday lives. That is why it is so critical that the products of this industry are at their highest quality, are free of bacteria and ensure that the consumer will not face any detrimental consequences.... [tags: GCSE Business Marketing Coursework]
1694 words (4.8 pages)
- Total Quality Management Paper This paper is about Total Quality Management (TQM). There are several parts to this paper that will now be outlined. First, Total Quality Management will be defined. Second, a description of the impact of globalization on quality will be discussed. Third, traditional management styles will be compared and contrasted with management styles focused on quality. Fourth, an explanation of how TQM should apply to my organization will be discussed. TQM Defined: The definition of Total Quality Management was defined by SEMATECH in 1990.... [tags: Total Quality Management TQM]
817 words (2.3 pages)
- Total Quality Management REPORT ON PROMOTING QUALITY MANAGEMENT SYSTEM FOR WATERLANDER HOTEL EXECUTIVE SUMMARY Global Marketing, Plastix International Plc hired Waterlander Hotel to host their annual banqueting. Global Marketing gave clear and specific details of their requirements to the hotel. However, Waterlander¡¦s failure to effectively plan and co-ordinate the activities resulted in the banqueting event been a total disaster and a embarrassment to the client. Waterlander Hotel failed to deliver to the customer expectation.... [tags: Business Case Study]
1674 words (4.8 pages)
- Total Quality Management Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture. A remarkable thing is happening as we see the awakening of the individual and the collaboration of empowered people in the team effort of total quality management. It is a renewing, a reinforcing and a building of a bridge of trust among the individuals responsible for accomplishing a common goal (The Total Quality Review; May 1994).... [tags: GCSE Business Marketing Coursework]
374 words (1.1 pages)
- Total Quality Management (TQM) Survey Paper Total Quality Management (TQM) is seen as the "fix-all" for any company suffering problems with providing quality products or services to their customers. TQM is a system that focuses on the problems at hand and addresses them through employee education and training. It is a long-term solution to the company's problems of low performance. Management is trained to prevent errors before they even occur thus allowing a quality product to be created and sold to the customer.... [tags: Six Sigma Business Analysis Management]
1513 words (4.3 pages)
Anderson, Henry C. Building Trust and Productivity. The Total Quality Review, 1994
Fung, Bradley Introduction to Quality.