Problems from Outsourcing

Problems from Outsourcing

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Problems from Outsourcing

The concept of outsourcing is actually ancient. Apart from cost
considerations and required expertise, we understand that nobody can
execute all tasks by himself. Outsourcing to others what they do more
efficiently is a successful management strategy. However, it doesn't
mean that outsourcing is 100% foolproof and doesn't have any
drawbacks. Indeed there are also certain Problems from Outsourcing
which exists, but if we see the trade-offs, we find it useful in many
sense.

Let's see some Problems from Outsourcing, how they crept in and what
should we do to overcome them. Offering web development services has
been problematic to many advertising agencies and design firms.
Offering web development services has been problematic to many
advertising agencies and design firms. Technical difficulties have
certainly created Problems from Outsourcing, but there have also been
barriers with regard to design, strategy, and making money on these
projects. In some cases these Problems from Outsourcing have been so
severe that the agency has made a conscious decision to avoid web work
altogether. Due to these Problems from Outsourcing some agencies have
not given up and continue to include web design services among their
capabilities. In these cases, technical complexities have forced
agencies to limit themselves to creating simple static HTML sites,
Flash sites, or limited database driven sites. Agencies are tough;
they will usually find a way to get things done despite of Problems
from Outsourcing. They are used to solving problems, and managing
their clients' needs. Nevertheless, web projects are typically among
the most problematic and ultimately least fun projects for most
agencies, and they often lose money. As a result of these Problems
from Outsourcing the web is usually not an area where agencies
aggressively solicit their client's business. At best it is a service
they're willing to provide, but on a limited and cautious basis.

Caution is always called for when discussing a client's web needs due
to these Problems from Outsourcing. It's certainly better to under
promise and over deliver than to promise capabilities that end up

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being impossible or too costly to build. Such failures can be costly
not only financially, but also to the very delicate agency - client
relationship itself. I have heard more than one story where a very bad
web experience contributed to, if not caused, the loss of an agency's
client.

On top of all these issues and Problems from Outsourcing, many
agencies have found it difficult to compete for their existing
clients' web business. They often find themselves pitching against
other specialized web development firms who offer design as well as
the advanced development services that the agency doesn't provide.
Sometimes the agency can keep the design piece, sometimes not. The
irony of competing for the Problems from Outsourcing, risk, potential
danger, and limited if not negative financial gain associated with web
projects is hardly lost on the agency. What's the point? And so, most
agencies and design firms struggle to keep their hand in the game.
They have become passive with regard to their client's web endeavors,
or simply avoid it altogether.
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