The Facilities Offered by Using the Internet to Book a Flight Selections of Flights - Once you searched the place you want to go it will give all the information of the flights that are available and going to be available with price on them. Below shows how it look likes; [IMAGE] Once the customer has decided on which day they want to go then the registration form appears online and customer has to fill in and pay by credit card and get the booking reference. Offers - This website has different kind of offers such as Christmas gift voucher, travel voucher, low cost flights and reward earning points. Email address for inquiry - This website has email address form that you can fill in online and then they email you back. Online check-in - Allows customer to check-in and confirm your seat selection remotely, from your office or home, up to 12 hours before departure, saving you valuable time at the airport. Secure website - This website is secure and all the information of the customer is safe. https://www.britishairways.com Announcement of offers/deals - This website does have special offers but customer has to choose from the index options. Its not eye catching in big font, advertise or pop up message. Destination information - This website has destination information with four choices and they are; event guides, city guides, weather, currency converter. * Event guide find out "what's on when". * City guides helps the customer to find out about the place such as sightseeing, restaurants etc. * Weather helps the customer to show how the place is like and going to be like. * Currency converter helps the customers to find out the how much they will get for the place they are going to go. Customer can also use "Travelex Online Ordering" Use online tool to order your Commission Free foreign currency and traveller's cheques for
In today's competitive marketplace, all firms are seeking ways to improve their overall performance. One such method of improvement, recently adopted by many firms, is benchmarking. Benchmarking is a technique used to evaluate internal business processes. "In this analysis, managers determine the firm's critical processes and outputs, baseline those processes, then compare the performance of each process against a standard outside the industry" (Bounds, Yorks, Adams, & Ranney 1994). To effectively improve a business process to world-class quality, managers must find a firm that is recognized as a global leader, not just the industry standard. Successful benchmarking requires tailor-made solutions, not just blind copying of another organization. Measurement and interpretation of data collected is the key to creating business process solutions.
Public relations is a tactical way businesses and their customers’ communication constructs conjointly and affiliate cooperatively. As an account executive, it is very important to discover all that is possible about a new client. Research of a new organization helps to recognize the strengths and weaknesses of that company as well how to improve, and to create new opportunities regarding of its decision policy and communication. The Airline Business has continuously remained a foremost modernization in marketing strategies however Airlines segment their customers by seating class such as first, economy, business class; it does not give the insight for the customers need and motivation in terms of airline travels. As we can see by travel with this company, theirs is room for improvement in the
While the airline industry has improved significantly over recent years, JetBlue (JBLU) has been one of those troubled carriers that appear to be jumping from one crisis to another and then another. It has dealt with hurricanes, soaring costs, delays and, more recently, flight cancellations. Consequently, the company fell short of its targets in the last two years. However, the airline is in a much better shape at present and is expected to report solid earnings in 2014 and beyond.
The Southwest Airlines company and its culture is one that is often cited in today 's business classes. The airline is widely known to be “different” compared to many of its competitors, a result of its founding values and strong corporate culture. This culture developed early in Southwest’s history and was deeply entrenched due to the competitiveness of the airline industry, as well as due to some of the pressures experienced as a result regulatory issues and stiff competition.
Ever since the attacks of the World Trade Center and the Pentagon on September 11th 2001, America has never been the same. After this horrific event America has made many numerous changes to make sure that this would never happen again like making changes to air travel security to border protection changes and many government and leadership changes.
Air travel began in the early 1900s and scheduled flights started in the 1920s (Harris). In the early years, the airline industry competition was nonexistent. The competitive environment changed dramatically over the course of the last century specifically when the industry underwent regulation and then deregulation. The future success of the airline industry depends on the ability to adapt with rapidly changing industry environmental factors.
Using this option, users have an access to organized data (number of visits from each country) for the past 30 days. Small businesses mostly do not operate internationally, however, it can help mangers of small businesses as it can be considered an opportunity for future activities in potential location where they get a large number of visitors. For instance, if a small business provides services or products mainly in Korea and less Japan but they see high traffic of their page is coming from japan, they can conclude that their advertising method or product they are selling is working well in japan. As a result, they can start or improvise their business through higher investment and target based advertisements regarding needs of customers in that location. Going deeper in geographical based report, managers can get detailed data of which area (cities) they are getting higher number of visitors. This information allows managers of small businesses to increase their understanding of potential areas so that they can manage their investments
The current global competition among businesses has attracted an environment where companies or organizations must devise all the possible ways in order to make the most of profits and also ensure growth by concentrating on the strategic marketing methods. A good example of a competitive business is Classic Airlines. The company has the potential to change the general outlook of the airlines business. As a way of guaranteeing its success in the airline industry, the company must be in a position to suitably predict the market capacity as well as the impending demand through the creation of long-term marketing goals.
On December 17, 1903, two men changed the way of travel forever. No, I am not talking about cars or trains. I am talking about one of the greatest inventions of the twentieth century. Wilbur and Orville Wright invented flight. (Grolier, 1999) This invention sparked a concept of traveling in the air. This kind of travel would allow people to get from one place to another quickly. It would save time and money. If a person could travel for Los Angles to New York in one day, it would be a something that was never heard of. A person could even travel across the ocean to other countries. During that age, flight was very exciting and important. It was a new concept for the world. It was an important concept that they did not realize at that time. They did not understand that the dream that they had would someday revolutionize the way that we travel.
One of the characteristics of service offered by AirAsia is intangibility. Services intangibility is inevitable and sometimes could be a challenge for every service provider. According to Pride & Ferrell (2011) intangibility of services can be defined as the characteristic that the service is not physical and cannot be perceived by the senses. For instance like AirAsia which provides flight services, it is impossible for the customers to touch the flight as it is a journey to specific destinations. They might be able to touch the plane, but in the context of services, the customers do not own the physical tools or equipment used to deliver the service but are only entitled to get the service which is the flight service.
The Information revolution is changing our daily lives. With the rapid development of computer and internet, online commerce become quite common and plays an important role in the modern world. The online business has booming development in these few years. US online retail sales raised an average of 11% in the first three months of 2009 (“US Online Sales Up,” 2009). The growth of online sales may due to the growing number of consumers who shop online. In the case of Asia, survey reported 77.6% of Internet users have online shopping experiences in 2003 (as cited in To, Liao & Lin, 2007). Online shopping is very different from traditional shopping. Consumers cannot touch and check the product before purchasing it, which means they are at higher risk of fraud than traditional shopping. Consumers also have other concerns such as credit cards security of online shopping. Then questions should be raised: what is the advantage of online shopping? Why people shop online? In following paragraphs, the advantage of online shopping for the consumer and consumer’s motivation to shop online will be reviewed and discussed.
The internet makes everything convenient at our doorstep to do anything without having to leave your bedroom. You can purchase anything right from ball point pen to Benz cars in online purchase, and communicate with people throughout the world without moving round the globe.
Online shopping has been growing since the put the first online store on the web, now you can shop from anywhere around the world and have it shipped to you directly. Comparing the product against other online store competitors; making it easier to find the best price on the web. You can research the product and make sure this what you need before buying it. The internet is twenty-four hour shopping center, you can shop at what ever time you and wherever you have time for it, making it more convenient to use online shopping. Using it can create more time for the things you would like to do.
They create brochures and distribute them in the potential market. But the digital era has made the world very small, and one can easily reach to a business with the help of the website of that business. Having a website means you need not to spend millions on printing brochures and distributing them. Customers can know about your business, services you offer and/or products you sell.
In today’s era “INTERNET” is playing a significant role in our daily life. People can walk through the internet to one who is actually living on the different side of the planet, can send mails round the clock, search information & even buy things online. With this invention of internet there is a shift in traditional way of shopping. Now there is no need to open a physical store. One can be active at any time and place and purchase products and services. The number of users of internet is increasing day by day which means that online shopping is increasing. Various characteristics of online shopping is making it more convenient for the customers, as compared to traditional way of shopping such as the ability to view and purchase goods and