Essay about Verbal And Nonverbal Communication Skills

Essay about Verbal And Nonverbal Communication Skills

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Therapeutic communication includes dynamic interactions with verbal and nonverbal communication skills, and it helps nurses develop therapeutic relationships with clients to achieve the clients’ health needs (Arnold & Boggs 2015). Utilising proficient therapeutic communication techniques is essential for nurses because it helps make clinical decision to reduce patients’ distress and pain (Stein-Parbury 2013). Reflection is a process of critically reviewing an experience from practice so that the experience can be analysed and assessed to change or improve one’s action or behaviour (Bulman & Schutz 2013). Reflection on practice is important for nurses because it allows them to engage more in caring-healing interactions and improve quality and efficiency of their care (Bourgeois & Van Der Riet 2015). This paper will reflect on my developing therapeutic communication techniques focusing on open-ended questioning, paraphrasing and facial expression in order to analyse and examine my strengths and weaknesses for further improvements.
Open-ended questioning is one of the verbal communication skills that includes broad questions that allow the person to explore, demonstrate or elaborate thoughts or feelings (Day, Levett-Jones & Kenny 2015). During the interview, I utilised open-ended questions efficiently in the sense that I was able to obtain some necessary information needed to complete the health assessment form by using the skill. However, I used this technique so often that it harmed the efficiency of the interview by extracting too much other unnecessary information for treatment and care. In addition, excessive use of open-ended questioning made the interview longer and time-inefficient. According to Sadock, Sadock and Ruiz (2012...


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...a psychologica, vol. 157, no. 1, pp.185-194, doi: 10.1016/j.actpsy.2015.03.003

Piqueras-Fiszman, B 2015, ‘Open-ended questions in sensory testing practice’, in Delarue, J, Lawlor, JB & Rogeaux, M (eds), Rapid sensory profiling techniques: applications in new product development and consumer research, 1st edn, Elsevier, Cambridge, UK, pp. 247-265.

Pullen, RL & Mathias, T 2010, ‘Fostering therapeutic nurse-patient relationships’, Nursing made Incredibly Easy!, vol. 8, no. 3, pp. 4, doi: 10.1097/01.NME.0000371036.87494.11
Sadock, BJ, Sadock, VA & Ruiz, P 2012, Kaplan & Sadock 's study guide and self-examination review in psychiatry, 9th edn, Lippincott Williams & Wilkins, Philadelphia, USA.

Stein-Parbury, J 2013, Patient and person: interpersonal skills in nursing, 5th edn, Elsevier Australia, Chatswood, NSW.

Word Count: 800 (including in-text references: 57 words)

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